Customer Reviews for ARCO
(U-Haul Neighborhood Dealer)

127 reviews

2198 Highway 95   Bullhead City, AZ 86442
(Hwy 95 and Hancock)

(928) 754-0572

Office Hours

  • Mon-Sun: 7 am–6 pm

Services at this Location:

Contact Us

(928) 754-0572

2198 Highway 95
Bullhead City, AZ 86442
(Hwy 95 and Hancock)

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The location called to be sure I wasn’t lost and was still coming. Upon arrival it was quick and easy to check out.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Aiden T 
Rating:
5.0

Sarbjit, Kundeep, and Maria, were an absolute pleasure to work with and we would HIGHLY recommend them as a UHaul location - and be return customers if needed.

Ann T 
Rating:
5.0

You were great!❤️

Ellen F 
Rating:
5.0

The only positive from the entire experience was this drop-off location. Because when I returned the equipment to this location the staff went out of their way to help me unload the car and the hauler. They were very friendly and eager to help a disabled person.

Nina L 
Rating:
3.0

Customer did not leave a comment.

Cathy V 
Rating:
3.0

Not very friendly. Very slow. One was on the phone the whole time talking in a different language. It made it very distracting while trying to get the uhaul.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

Paula T 
Rating:
5.0

Customer did not leave a comment.

Jason R 
Rating:
5.0

Customer did not leave a comment.

don l 
Rating:
5.0

Customer did not leave a comment.

Rex R 
Rating:
5.0

Customer did not leave a comment.

Mary M 
Rating:
5.0

Gentleman checked me in promptly and was very pleasant.

C K 
Rating:
5.0

Customer did not leave a comment.

Mark F 
Rating:
5.0

Very nice customer service

gloria m 
Rating:
5.0

Simple and fast

Dana G 
Rating:
2.0

Have equipment available in the city not 50 miles away

terry m 
Rating:
5.0

No issues with this location. Fast in and out pick up and drop off.

Michael M 
Rating:
5.0

Thank you. Everything went well. Good dealer.

ERNEST D 
Rating:
5.0

Customer did not leave a comment.

Donald B 
Rating:
4.0

Customer did not leave a comment.

RAMON N 
Rating:
4.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

Customer did not leave a comment.

Richard K 
Rating:
1.0

Customer did not leave a comment.

Andrea T 
Rating:
5.0

Customer did not leave a comment.

Georgia I 
Rating:
4.0

Customer did not leave a comment.

Judith P 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B 
Rating:
3.0

I was 20 minutes late and got charged a second day doesn't seem like I am a valued customer I am 68 and been renting u hauls a long time

kevin p 
Rating:
4.0

Customer did not leave a comment.

SCOT W 
Rating:
2.0

The old man that works at Arco is terrible he does not know how to use the computer. He kept saying we were calling him stupid, but we were simply offering to help. The lady that works in there is very nice and just needs a booklet on what to enter into the computer or something. She was helping us initially and had it handled but was a little confused what to enter, the old man took over and took over an hour. The phone customer service representative was incredibly helpful and filled out our entire reservation on the phone. The woman who booked our reservation on the phone was the best phone representative I’ve ever had.

Jake B 
Rating:
3.0

The owner/operator of this business was a very nice guy, however I was very concerned that he used his Personal phone to take pictures of my state issued ID. As a victim of past identity theft, I asked him if he could erase the information and he told me he would have to sent it to corporate first. If this is an acceptable practice for U-Haul is should be changed.

james R 
Rating:
5.0

Robert did a great job, took care of us, he was knowledge, cost effective & friendly.. Great job, finally in this little remote town.

Terri D 
Rating:
5.0

Everything was perfect

Rolando S 
Rating:
5.0

Customer did not leave a comment.

steve s 
Rating:
1.0

The Jackass behind the desk would not get off his cell phone on a personal call. When he did finally addtess me, he told me to park the yrailer "over there" between two trucks.. no help.... no assistance.... go drop your fucking trailer.... thank God an AM/PM customer came to help me. The jackass behind the desk didn't give a fuck.. oll be renting from Pensky in the future. The asshole at the AM/PM in Bullhead doesn't give a fuck about UHAUL customers

Robin C 
Rating:
1.0

I returned the trailer before due. The agent said that was all I needed to do. I asked for a receipt showing my return. The person could not verify my contract and could not figure out the problem. He had his supervisor Victor trying to resolve the issue. After spending over an hour there the agent told me he would email the receipt. That has been over 34 hours and still no receipt showing my return.

larry f 
Rating:
3.0

Customer did not leave a comment.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Dianna A 
Rating:
3.0

Very small location. Difficult to maneuver a truck and trailer around. Location too busy and made it hard to park

Gail J 
Rating:
2.0

There system did not work in addition to multiple locations being closed before 9 am

Caleb R 
Rating:
1.0

Attendant was grouchy, told me to back into place and disconnect. I am 79 years old and have had 2 back surgeries. Personnel at this location puts a scar on your image!

Thomas H 
Rating:
1.0

I was quoted one price and overcharged when I dropped off the truck and am not happy!!!

LIZ C 
Rating:
3.0

They could not provide me a receipt when I asked for one I had to wait till the next day to get one

David A 
Rating:
5.0

Customer did not leave a comment.

Lynda A 
Rating:
5.0

Customer did not leave a comment.

Duane D 
Rating:
1.0

Too slow

Gary S 
Rating:
1.0

Customer did not leave a comment.

Jocelyn W 
Rating:
4.0

Customer did not leave a comment.

Nathan W 
Rating:
3.0

Customer did not leave a comment.

Rebecca C 
Rating:
5.0

Customer did not leave a comment.

Jeff P 
Rating:
4.0

Customer did not leave a comment.

Daniel P 
Rating:
5.0

Great location, the people running this location are the best. Thank you

Richard R 
Rating:
4.0

Customer did not leave a comment.

Dennis F 
Rating:
3.0

Customer did not leave a comment.

Tina Z 
Rating:
5.0

Customer did not leave a comment.

Rick W 
Rating:
1.0

The lady at pick up didn’t know how to log on the computer had to call her boss back from another location. Not very professional

Jeffrey K 
Rating:
5.0

Everything went smooth. In Bullhead City Arizona, Farbjt was very professional. Jamie, at the Jamul Calif. location set everything up, so I could pick up the trailer. This is the third time Jamie helped our family out. Jamie, you rock!

Edward H 
Rating:
5.0

There was no AC long 200 miles through AZ, with U-Haul customer service I requested some kind of reduction in the rental. Bill 312-241-6933

Bill B 
Rating:
3.0

Verify services are conducted on equipment. Cab was dirty and had food debris and other items left by previous renters and tires were low and tire pressure sensors needed serviced.

Benjamin J 
Rating:
4.0

Customer did not leave a comment.

Franceen C 
Rating:
1.0

This is an Arco station under major renovations. Parking is non-existent, Major pain to hook up and exit. An accident waiting to happen.

rusty b 
Rating:
2.0

This location is under construction so parking your regular vehicle is difficult, let alone trying to hook up or reverse the rented trailer back into its spot after use. Rental process went fine and returned the enclosed trailer a few hours later. 2 days after I returned the trailer I get a call from uhaul corporate asking when I plan to return it!!!! Apparently the gentleman working didn’t notate that we returned the trailer! Being financially responsible for the trailer this made me very uneasy. I suggest trying another location.

Kristin M 
Rating:
5.0

Customer did not leave a comment.

RAYMOND J 
Rating:
3.0

The place is under construction so any negative review wouldn’t be fair.

Susan G 
Rating:
5.0

Irene was very helpful and charming delightful young lady at bullhead drop off location.

morris b 
Rating:
5.0

Customer did not leave a comment.

TERISA J 
Rating:
2.0

Weren’t very helpful on my problem that I had with the overcharge didn’t speak or understand English very well

Curt T 
Rating:
1.0

Location is under construction and getting equipment out or moving it around is a nightmare.

David E 
Rating:
5.0

Customer did not leave a comment.

SUSAN M 
Rating:
5.0

The fact that your truck has a full gas tank upon pickup is fantastic. Other uhaul locations do not do this and it is absolutely obnoxious! They should all take notes from the way you run business. Thank you again!

Amanda H 
Rating:
1.0

Lady was rude and didn't do a immediate check in, she just had me leave my name, phone number, and time I drop it off on a piece paper. There was no one there to unhitch the trailer and made me unhitch the trailer myself, than I was made to back it in on their lot while construction was going

Brandon G 
Rating:
5.0

Customer did not leave a comment.

Bryan L 
Rating:
3.0

The man at the desk was very, very slow. It was irritating as I was in a bit of a hurry since I was already running late.

Samantha B 
Rating:
5.0

Easy,Fast,Reliable, Best Customer Services Ever I will go to this place any other time I need a rental.

Letty J 
Rating:
5.0

all good

Scott S 
Rating:
2.0

To improve for the next customer, I would provide customer service training to the owner of thr ARCO location where I picked up the U-Haul. His attitude was appall8mg.

Arthur F 
Rating:
5.0

The guy was very friendly and helpful.

DEBORAH A 
Rating:
4.0

Customer did not leave a comment.

Leroy W 
Rating:
2.0

Dirty store

Laura Z 
Rating:
1.0

The owner was horriable and very rude would not help woluld not print recite and told me to wait in Conner because he wanted to continue to wait on other people who arrived after i did, after 15 min I attempted to phone u haul then was put on a 30 min wait… this man should NOT be a rep for u haul .. i have never had something like this happen before

Leah Y 
Rating:
3.0

Customer did not leave a comment.

Kevin F 
Rating:
1.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Super easy and very nice.

Susan B 
Rating:
5.0

Fantastic. Could not have been easier. In and out in less than 5 minutes. Staff was very nice.

Susan B 
Rating:
5.0

This place was great it was convenient as well as hassle-free. It over all was a good experience

Andrea B 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
5.0

Customer did not leave a comment.

ralphel v 
Rating:
3.0

Customer did not leave a comment.

Janice V 
Rating:
5.0

Customer did not leave a comment.

April H 
Rating:
5.0

Customer did not leave a comment.

April H 
Rating:
4.0

Customer did not leave a comment.

Melvin B 
Rating:
3.0

Customer did not leave a comment.

John S 
Rating:
5.0

Customer did not leave a comment.

Trevor B 
Rating:
2.0

Staff was not helpful, recommend online return.

Jerry D 
Rating:
1.0

There was dog hair everywhere in the cab , they had no blankets that we requested. They over billed us again. This happened the last time we used this location. The fuel level was not as noted on the contract. The windshield was absolutely covered in bugs. Terrible experience

David W 
Rating:
1.0

The process was VERY slow. Nothing was ready for us. WE had to hook up a the Uhaul to the car trailer on our own. The guy did come out and look at it. We then went to pick up our boxes at a different location (748 Gemstone Ave in AZ) and I wish we could have used this location for everything. They actually looked at the trailer hook up and corrected the safety chains that were installed incorrectly by us and that the other guy didn't know was incorrect... I will never use this location again as I feel it was very unsafe. I can not recommend the other location on Gemstone enough, however.

David L 
Rating:
2.0

Truck was not in good working order and was not swept out prior to us renting it.

KELLY C 
Rating:
3.0

Straight forward. Good access.

Jennifer A 
Rating:
5.0

Customer did not leave a comment.

JEFF G 
No reviews have been submitted for this location.

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