Customer Reviews for Arctic Refrigeration LLC
(U-Haul Neighborhood Dealer)

312 reviews

1520 Island Ford Rd   Madisonville, KY 42431

(270) 326-5079

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(270) 326-5079

1520 Island Ford Rd
Madisonville, KY 42431

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everyone one was great.

LISA M. 
Rating:
4.0

Customer did not leave a comment.

Gage M. 
Rating:
5.0

Customer did not leave a comment.

Chris J. 
Rating:
5.0

Was charged $25.00 cleaning fee for dirt coming from a chair that I moved. Probably took one minute to sweep out

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

LOUIS C. 
Rating:
4.0

Customer did not leave a comment.

William E. 
Rating:
4.0

There seemed to be a lot of miscommunication in the location of my truck pickup: on the morning of pickup the U haul in Henderson Ky said I would probably need to pick up the truck in Evansville, IN, but after a couple of phone calls in route. I was told it was now in Madisonville, Ky. After pickup and clearly stating that the truck return was going to be in Plainfield, IN on Monday Aug 9th, Uhaul called me to find out why I did not return the truck on Sunday, Aug 8th!!! Finally, when I was done, I was contacted and told not to return the truck at a Uhaul in Plainfield only a mile away, but had to drive into downtown Indianapolis to return to another Uhaul where I was kept waiting too long! I am not happy with Uhaul!

LOWELL E. 
Rating:
5.0

Offer a high grade lock for the roll up door, if lost by customer they would pay original price of it for replacement.

monte K. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

APRIL J. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
3.0

Was unable to report problem with gas record because they were unexpectedly closed on Saturday

April K. 
Rating:
5.0

A little long to check in but there was only 1 person working.

RONALD R. 
Rating:
4.0

Customer did not leave a comment.

BARRY S. 
Rating:
5.0

Customer did not leave a comment.

MARY J. 
Rating:
5.0

Customer did not leave a comment.

EARL A. 
Rating:
5.0

Customer did not leave a comment.

SHERRY M. 
Rating:
5.0

Customer did not leave a comment.

MARY J. 
Rating:
3.0

This is the worst experience I've ever had, there was no power steering fluid, brakes were very sketchy, I would not recommend uhaul to anyone after the experience I had this time!

KENDAL G. 
Rating:
5.0

Very understanding and very helpful

RHONDA R. 
Rating:
5.0

None

TONY P. 
Rating:
3.0

Customer did not leave a comment.

latessa A. 
Rating:
3.0

Customer did not leave a comment.

Vincent I. 
Rating:
1.0

They charged me extra to fill the gas tank back up even though I filled it back up and had the receipt to prove it. They were supposed to investigate and call me back, but never did. Subsequent attempts to call them, I can't get anyone to answer the phone.

BRYAN M. 
Rating:
5.0

Customer did not leave a comment.

Bonnie B. 
Rating:
5.0

Customer did not leave a comment.

Suzanne B. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Suzanne B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY J. 
Rating:
3.0

Customer did not leave a comment.

Shamra S. 
Rating:
5.0

Customer did not leave a comment.

loretta J. 
Rating:
5.0

Tire tread looked e little thin.

PHILLIP B. 
Rating:
5.0

Customer did not leave a comment.

Terri F. 
Rating:
5.0

The truck rode very smooth. I was surprised.

Sherry M. 
Rating:
5.0

Customer did not leave a comment.

Katherine D. 
Rating:
3.0

Customer did not leave a comment.

Heather D. 
Rating:
5.0

great

barry H. 
Rating:
5.0

Customer did not leave a comment.

barry H. 
Rating:
5.0

Excellent service & very friendly staff at this location

Jimmy K. 
Rating:
5.0

Great experience! I received a brand new truck and the gentleman working told me he sat that truck aside for me, as he noticed I was making a long (1200 mile) one-way trip and he wanted to make sure I had a reliable truck for the long trip.

Caleb B. 
Rating:
5.0

Customer did not leave a comment.

LORETTA J. 
Rating:
5.0

Customer did not leave a comment.

loretta J. 
Rating:
5.0

Customer did not leave a comment.

FRANK D. 
Rating:
5.0

Customer did not leave a comment.

Johnnie O. 
Rating:
5.0

Customer did not leave a comment.

BILLY H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
3.0

Dropped truck off after hours. Did not speak to any workers.

CURTIS Z. 
Rating:
5.0

Customer did not leave a comment.

LUIS G. 
Rating:
5.0

Everything went well for pick-up.

JAMES D. 
Rating:
5.0

Very good experience!

jane M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS J. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL T. 
Rating:
5.0

Steps for an older dude like me could have been more ergonomic easier to use - felt like I had to slide out - to get out. Great experience though!

James H. 
Rating:
3.0

They were closed at time of drop off.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
3.0

This was my first time renting a trailer , but it would be nice to have a jack on trailer hitch , heavy to pick up on a F-250 truck . Overall experience was good !!

DONALD I. 
Rating:
5.0

Customer did not leave a comment.

KELLI C. 
Rating:
5.0

Absolutely nothing, everyone and everything was great.

CHARO H. 
Rating:
5.0

Great customer service

DEBORAH G. 
Rating:
5.0

Customer did not leave a comment.

Johnnie O. 
Rating:
5.0

Jeff came out to help me connect the trailer and check out the lights. Much appreciated.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Harold T. 
Rating:
5.0

Customer did not leave a comment.

MADELINE D. 
Rating:
5.0

They charged more than what I was told.

PATRICIA B. 
Rating:
3.0

Other than no one there to help and having to call customer support to play a survivor like scavenger hunt it was just fine.

Douglas P. 
Rating:
5.0

Customer did not leave a comment.

joe G. 
Rating:
5.0

Customer did not leave a comment.

Wendell M. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
5.0

Customer did not leave a comment.

Hannah J. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

Brock S. 
Rating:
1.0

My reservation was cancelled by U-Haul and I was not notified. I had driven 3 1/2 hours to pick this truck up.

CARROL H. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Everything to me was fine. It was my first time using a rental truck and it was smooth, easy and actually fun driving around town in the truck.

LAMONT Y. 
Rating:
5.0

Customer did not leave a comment.

Barbara K. 
Rating:
4.0

Customer did not leave a comment.

YSIDRO C. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

There needs to be training or some type of detailed update to the U-Haul system to prevent the horrible situation we found ourselves in at 7 o'clock at night with a truck that did not have any of the extra equipment we reserved in it no one available to get it to us and U-Haul not offering any solution other than we're sorry we were in a very precarious situation with movers scheduled to come in at 7 AM the next morning we had no pads or a dolly for the appliances for The loading crew. We had to scramble around and try to find those items elsewhere even though we had more than done our part scheduling this move well in advance so no I do not anticipate using U-Haul again in the future even though they have been our only choice for the past 8 to 10 years if you check your database

Jonathan L. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

None

MICHAEL B. 
Rating:
3.0

Customer did not leave a comment.

RUTH M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca W. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
4.0

Customer did not leave a comment.

VICKY L. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Great people. Very helpful. Great customer service.

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

Chesley W. 
Rating:
4.0

Customer did not leave a comment.

JERRY A. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

GLORI C. 
Rating:
5.0

None

JARRETT S. 
Rating:
5.0

Customer did not leave a comment.

LONNIE L. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Great service excellent workers at location in Madisonville, Ky at 1520 Island Ford Dr. very helpful and respectful, you man who helped with trailer hook-up was outstanding.

JARRETT S. 
Rating:
4.0

Customer did not leave a comment.

Shannon C. 
Rating:
3.0

This location did not do the reservation. The reservation person caused me a lot of trouble. I drove from Louisiana to Kentucky thinking you had a trailer for me to tow my vehicle i drove back to Louisiana. I explained in detail the type vehicle I had and it was entered incorrectly and you don't even rent a trailer that would accommodate it. This created a very unacceptable situation For me on your part And had my son And grandson not traveled from Virginia To help me load the van and followed me 16 hours out of their way I would not have been able to complete the move. That part of this was very disappointing. I still have not been credited with the adjustment on the charge.

james N. 
Rating:
5.0

Excellent experience with this location! Easy pickup and drop off, would recommend using them and I will if the need arises again!

Bryan A. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
No reviews have been submitted for this location.

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