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Christine P
Customer Reviews for Argots Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mechanically truck was great, interior was not clean. Seat were good the rest was dirty
LAWRENCE RGood
Deyanira AIvy at the hw store was very helpful and knowledgeable. Top notch U-Haul rental location.
Darren CI recommend is location 💯 thanks
Sergio PHeidi at the desk was awesome. Very helpful and just made it a 1-2-3 experience. Your app absolutely sucks and needs a lot of improvement.
Paul DThey provide the wrong equipment and not return money back.Also, they denied the use of a restroom especially that my wife is pregnant. I would never will use Uhaul again.
MARIO TExcellent service. Great people to deal with.
Dave BGreat people to deal with, very informed about the U-Haul products.
Jeff SWe have the best experience and have no recommendations for improvement
Susan PGreat staff, great service, much appreciated!
Tim RMy only complaint would be that pick up isn't allowed for Sunday, so I had to pay an extra day rental due to picking up on Saturday. Otherwise, everyone at this location was very nice and helpful. The trailer was easy to get to and was well maintained!
Charity MThe people were extremely flexible in working with us on a weekend rental with Sunday return. A pleasure to work with.
John BThe rep was AWESOME!!!
Carlos GNothing, all was good
richard bGreat service
Audry MIvy was very professional
Michael HThe $20 "convenience" fee for self-drop off is a bit much. If I'm returning the rental early it's at my convenience. If returned within business hours an agent would have come out to verify condition, gas, and milage. As they've done previously. This is an egregious attempt to inflate rental fee. Any rental facility should physically check-out a returned vehicle no matter if returned remotely or in person. If that isn't part of their standard operating procedures than they shouldn't have a U-Haul franchise!
THADDEUS PI am confused, you give me pickup track in one place and tow dolly on another place ! It was not comfortable ....
RENAT IGet address updated on Apple Google Maps app.
Michael WExcellent van, excellent staff in the store.
Aaron KTruck was clean...ish, ran extremely rough and couldn't hold a straight line, so gas mileage I'm sure was POOR. Truck was aged. People at Argots were very nice.
Daniel HI’ve rented U-Haul through Argots during several occasions. They always come through with fast and great service.
Debra PThey were very accommodating
Edward SThe truck was dirty inside and outside. The windshield was covered in bird droppings, pollen and dirt. No one could see through it. The inside chairs and the front were covered in pollen and dust that hadn't been cleaned in a long, long time. The seats were sprinkled with some kind of sticky dried up drops of liquid. Something had spilled and no one bothered to clean it. There was a stench of heavy smoke in that cabin. The smell of cigarette was pungent, strong and nasty. I received the keys inside and didn't go with the person to check the truck. After seeing the condition of the truck, I went inside the store and they gave me a roll of disinfectant. Which I used to clean the truck before I drove off. The truck was older, and noisy. The steering wheel was very light, and it drove kind of flimsy. I often rent trucks from that location, but I thought it was expensive, dirty and filthy for anyone to pay so much money for that. Sorry, this is what happened.
Rosanna MQuick and easy rental. Courteous staff.
Kelvin wService was excellent and everyone at Argot'sare always very helpful and friendly. Your rates are very reasonable.
Jessica IEveryone at this location is very courteous and on point to help with anything you need !
john sFriendly and quick turnaround on drop off.
Michael DCourtous and professional and easy in and out. Thank you Argott's Hardware! :)
Kathleen MEverything was top notch, will definitely rent again from there.
Gregg TEverything was perfect.
Gary CArgots personnel were very helpful and professional. Equipment worked very well and made this a very enjoyable experience!
larry sThe vehicle is almost new but I’m 6’ 4” and with the design of the cage behind the driver and passenger seats, there’s not enough room to recline a little for comfort while driving, it’s a design configuration but I think it’s a Great Vehicle nevertheless.
Frederick FThere was damage to the vehicle that was not identified before I rented the van. Obviously they are not checking them as they should. I asked them to come check the vehicle with me and they didn't and they are now trying to charge me for damage that I never even did. I will never go there again.
GEORGE ALower your mileage rate .too high
steven eNo changes needed, doing an excellent job!
Richard NExcellent service at the counter equipment was top notch
Keith EOriginally booked with Mt Pocono U-Haul and wasn't able to log in to pick up my van. Horrible experience. Contacted scheduling manager and she hooked me up with a different location 25 miles away. Afraid I was quite rude to her but she hooked me up with these people in Effort who were nothing but kind and helpful. The rest of my U-Haul experience was wonderful.
Claudia JThey did a great job!
Richard NNothing at this time, everything and everybody was awesome!
Richard NNo gas in truck. I put $130 gas in truck and they charged me a whole day for bring one hour and 20 minutes late. Very upset
Antonio MIvory was wonderful, she checked my trailer in and explained the whole process, and I left confident that I can count on U-Haul in the future!
MICHAELP KReally not much, the equipment is always maintained and the people that work there are all very friendly and knowledgeable
Thomas JArgots are super people, as I have rented there before and wanted to pick up there rather than driving 45 min to E. Stroudsburg. I was told by Danielle (the U-Haul phone rep) that my rental could be returned to Argots, but when I went there my contract indicated I needed to return to pick up (the Argot notice was to be added to my contract and I did not review it as I took your word for it. After calling you and being on hold for 10+ minutes I was able to keep the drop off at Argots which allowed me to keep a morning medical appointment-- for that I am grateful. But there seems to be a definite lack of communication within the company which needs to be addressed--ASAP.
Dennis MNothing
bernard c