Customer did not leave a comment.Sandra S.
Customer Reviews for Arizona Fun Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was closed when I dropped off the vehicle.FRANCISP L.
I sat on hold for an hour in 115 degree heat trying to pick the uhaul up. I will never use this company again as long as I liveAustin C.
I asked for some dollys and things to be with the UHaul and they weren't. I was still charged for them and when I contacted via the form nobody got back to me.Alejandro E.
The location was nice as it is just off the freeway. The experience over all wasn't bad and I would recommend to others. What I did not like and was frustrating was the app. when I got to the location I could not log in so I had to re-register and enter all information again even though I provided all the information at the time of reserving the rental. When it came to the alternate phone #'s it kept telling me I need another alternate. I provided 5 different names and phone numbers. After each entry I kept getting the message for an alternate contact. SO FRUSTRATING! What saved this rental transaction is the live Chat. Through the Chat, I provided names and phone #'s for verification. I could then FINALLY move on to the next steps and get the keys. Returning the rental was much easier thank goodness! I do not think I will be using the app IF I should rent from U-haul again.Claydene L.
Make sure the reservation is completely initiated so I don't have to call when I get to the location and leave 30 minutes a free arriving.Michael G.
We had the truck for about 10 as agreed and I retired the truck about 940 pm on the 21st and filled the truck to past the level was given. Keep in mind went approximately 31 miles and was charged an extra 50 plus. They told me the truck was on empty but that is impossible since I put gas and only went 31 miles. This is beyond done scam that that store is doing. Totally unacceptableTHOMAS H.
fast hook up . safety check, drive out. employee knew procedures and completed tasks efficiently. much appreciatedDEWEY B.
Customer did not leave a comment.EDUARDO S.
Customer did not leave a comment.SAMANTHA M.
rverything was goodANGELA L.
Customer did not leave a comment.obed M.
Customer did not leave a comment.Jesse P.
Customer did not leave a comment.Phylicia Z.
Quality service friendly knowledgeable and the location for me is very accessibleALFRED G.
Arizona Fun Services really went above and beyond to help me and my family with our move! We had some last minute changes that they were able to take care of and they stayed a bit after they closed to help me out, I couldn't recommend them more. Great people, great customer service and a great experience all around. Thank you so much Arizona Fun Services!MIKE O.
Customer did not leave a comment.JARED T.
Fallen gates in the back are a hazard if the next driver isn't carefulAnnabelle E.
I had an absolute nightmare of a time getting the key finding the place to get the code for the key because the website decided the glitch and I spent over an hour sitting in your parking lot trying to get a hold of customer service to figure it out and get it fixed it was not so awesome. The truck itself was serviceable and good condition didn't smell worked great happy for that The pickup process was completely insane. And when I made the reservation I had asked I've been asked for a time when I would be there to pick it up by I guess because I didn't really know for sure I got there about an hour plus later then planned and all of a sudden the system wouldn't work and didn't tell me anything as to why it wouldn't work just that I checked in and come to find out if you check in more than 15 minutes late it doesn't work so that's something they need to tell you when you're on the phone with them planning this out and setting it up.Sandy L.
Though The Van was dirty and smelled at pick up. The staff and location made up for some of the Van issues. Would have liked some kind of a discount for accepting the Van in those conditions.MANUEL R.
The young man who helped me with my trailer was friendly and professional. It's nice when dealing with someone who is pleasant. I was nervous about my cross country trip. It helped him being a good guy.James M.
Customer did not leave a comment.VEKATA B.
Customer did not leave a comment.Ashley G.
The location was fine. No qualms at all. Using the Truck share option to rent a truck I noticed the U-Haul app/website does not allow the renter to download the rental contract to their phone. There may be times when cell phone coverage is not available. I called customer service and the first person didn't know and the second told me this feature is not possible. This document needs to be accessible at all times by the renter. Please fix this. Or at least make the document smaller so we can screenshot it.Taniah Y.
I uploaded my ID ahead of time yet when I arrived, I had to submit it 3 more times to be able to be approved to pick up my truck.Alana H.
Fix your digital pick up. I'll never do that again unless it's fixed! It took me 45 minutes an 3 phone calls to finally get the key.Alicia P.
Equipment was lacking safety tie downSam L.
Customer did not leave a comment.Gladys M.
Good Service , Fast Pick up and drop off.Victor L.
fix truck before people rent itMatthew R.
Customer did not leave a comment.Jaime S.
Customer did not leave a comment.David B.
Customer did not leave a comment.Sylvia M.
Customer did not leave a comment.Veronica R.
Customer did not leave a comment.John Y.
Customer did not leave a comment.Tamisha J.
Great serviceAdriel C.
Super fast and friendly.Jennifer H.
Customer did not leave a comment.Amanj H.
Customer did not leave a comment.Jordan F.
Customer did not leave a comment.DAVID N.
Customer did not leave a comment.John K.
Fast and simple. Quick in and out.James P.
Customer did not leave a comment.shameeka B.
Customer did not leave a comment.David F.
Customer did not leave a comment.Dennis L.
Customer did not leave a comment.Donald S.
Make sure miles are properly recorded from last customer.Erik N.
Customer did not leave a comment.Miguel C.
Very good customer serviceBrian P.
Thanks for the excellent service and welcoming gesture.Castal D.
Great rapid service for our move. Also, the location saved us a lot of money on travel miles.Charles L.
Customer did not leave a comment.Megan O.
Customer did not leave a comment.monique W.
Great service!Gregory H.
Customer did not leave a comment.Cheryl F.
The van is wobbly when windy, may be due to the design of the vehicleSELVAKUMAR V.
friendly and fast!Lisa K.
Customer did not leave a comment.Amanda J.
Customer did not leave a comment.Stephanie P.
I'm happy I came across this location. The awesome individual that helped me made the rental quick and painless. Thanks!Jo D.
I travelled only 2.8 miles and yet was billed 1.7 gallons of fuel for approximately 8$ That is so pathetic. I would never take U Haul from the same placeMelroy D.
Customer did not leave a comment.Chad R.
Very helpful and accommodating!Laura J.
Customer did not leave a comment.Anmol S.
They were open later than was shown on their website. The guy did the check in - made an exception. A 6 p.m. closing time was earlier than other area U Haul's. Had I known that, I would have requested another drop off location. Lots of options in Mesa.DANIEL C.
Customer did not leave a comment.Ivan Z.
Customer did not leave a comment.Gloria B.
Customer did not leave a comment.Melinda T.
Customer did not leave a comment.Kim M.
The entire process seemed smooth and seamless. Thanks!David N.
I filled the tank back to (more than) the starting amount and refurned the uhaul after hours using he drop box. My emailed receipt had a fuel charge on it. Here is the full story. I did pick the rental up later than expected but I wasn't worried because I knew it was a daily rental. I needed the rental to move my daughters belongings out of a storage unit and into her ASU apartment. I confirmed that I could drop off after hours when picking it up. I also confirmed that I was not sure if I would use more than the estimated 10 Miles I entered on the reservation. All were acknowledged by the clerk. I dropped off the rental and keys around 8. I stopped at the gas station less than two blocks from the pickup/drop off location and put in $11 of fuel. After I received the $10 fuel charge on my emailed receipt I contact the clerk and he let the manager know to call me. The manager called me right back and said that the fuel level was below what I check it out at. I told him that was false. I didn't take a photo of the fuel gage as proof But I did know how many miles I used and I had my gas station receipt. The manager said I was wrong and then continued to ask me what time I returned the rental. Since it was after hours, they close at 7. I had estimated returning it at 7 but didn't until 8, he said he could have biled me for the late return and that basically if I kept complaining he would bill me for that as well. Remember I picked it up an hour and a held later than I had intispated.. I had a few words with the very rude manager and told him that his actions would be noted in a review. I know it was â€œonlyâ€ $10. Don't use this location. They pick and choose the rules that want to enforce.Renee W.
I like the Fun Services staff. I did not get an email advising me how to do an online check in and drive away quickly - that was disappointing although the Fun Services staff made it relatively quick.Dr. Rebecca C.
Customer did not leave a comment.Baylee W.
Customer did not leave a comment.Vernon S.
Nothing. Keep up the great customer service.Paul H.
I only rent every few/couple of years. Best ever.David W.
Customer did not leave a comment.Michelle K.
The most horrible experience I have ever had with U-Haul. I was truly disappointed in the service that was provided. 1. I scheduled a mobile pickup for 9am. We arrive at the location and â€œcheck inâ€ on the website to be told we have to come back at 10am when the store opens. This put us over an hour behind schedule. Then what is the point of the mobile 24/7 service? 2. We live only a few (2-3)miles from the pickup location. From where we picked up the U-Haul to our apartment we had used 1/4 tank of gas? In just a couple miles? It costed us $50 to just get the U-Haul back to 1/2 tank when we returned it. 3. When we pulled out of our driveway we noticed a 2 foot long oil spot. Fresh oil from the U-Haul. So now we have to deal with getting that oil stain out of brand new driveway. I don't ever complain like this and have never had an issue with U-Haul until today. I feel like we were taken advantage of. U-Haul is supposed to make moving easy, not more difficult and stressful than it already is. I would be happy to provide pictures of the oil stain if needed.Jacob S.
very professional and helpfulbrae L.
Great job!CHarles R.
Nothing. Excellent experience. Staff was courteous and efficient. Vehicle was clean and brand new!! Thanks.CLIFF O.
Convenient drop off. Was able to use my phone to complete all drop off tasks.Matthew D.
The van I got, the key fob didn't work, the power locks would only work if the motor was on and the windshield wipers were so bad that when I rain into rain on a two lane highway at night, I was completely blind. It was very stressful because there was no where for me to pull off the road and at some points I could not see through the windshield. I had to travel at a crawl which made me a hazard to other drivers at well.Machelle G.
Customer did not leave a comment.Rick B.
we were not informed that the dolly would not be available, nor the furniture pads. moving a three bedroom house was very difficult without a dolly. i would've made other arrangements had i known we would not be provided a dolly. i also had to use bed comforters as furniture pads so now i have to go to the laundromat which i despise.. i checked in online far prior to our pick up time, and yet we had a great deal of issues checking in upon arrival. they asked for additional proof of identity? requested a passport photo or a lease agreement - obviously i had neither of the two on hand. the lock box was EXTREMELY difficult and took us fifteen minutes to access. the overall check in time was 45 minutes which was extremely frustrating on an already stressful situation. overall i was fairly disappointed with the experiencedaniel P.
A loading bar or some kind of progress check-in for the user during online rental approval, while someone is checking all of the documents. The wait time is appropriate (~10 minutes) but, this is a long time to wait with zero feedback. I thought my internet had gone out, reloaded the page, and eventually use the message system to check in - no response. I was getting really worried as it approached 10 minutes, but it was approved as I was about to send a second message. Please give the user something that lets us know how the review is progressing!Grace S.
tell people that they close Mondaysnicholas K.
Make sure everyone is on the same page and tells customers information before you finalize shit you can't undo later on and not have smart ass customer service representatives.Evan G.
Customer did not leave a comment.Steven B.
Love the option of loading the U Haul app and picking up/returning the equipment this way. Very cool!Diana H.
The van was clean and in good condition except for the power locks. The key fob did not work at all, I'm assuming a dead battery. The unlock buttons on both driver and passenger doors would not work unless the engine was running which I did not figure out until I was finished utilizing the van. Extremely frustrating. This meant I had to climb in through the back of the truck to get the side doors open which was very difficult to unlock from the inside.JANET M.
Windshield was filthy dirty with bug splatters everywhere! I'm VERY unhappy that U-Haul does not honor the customer selected "pick-up" and "drop-off" locations. My observation is that U-Haul puts the burden of where to pick-up and drop-off their trucks based on their needs not the customers. That costs the customer time & money!!! I will be looking more closely at competitors for my next rentals.DONALD W.
The windshield of the truck was extremely dirty with dried bug remains from a previous trip. There was black electrical tape falling from inside wheel well. But none of this really hindered the use of the truck in town. The staff at the fun services office are very cordial and nice.MICHELE H.
N/A, Everything was perfect! Totally automated check in and out! AWESOME!Richard G.
The only issue I had was with the person who was assisting me during the mobile Chat check In...the person would not respond to any of my Chat messages and asked me for the same information 3 times after it had already been submitted...the process took well over 25 mins. And I did not get a resolution until I called in over the phone in spoke to an actual representative who was very helpful in getting me going. It took over 30 mins for me to get into my vehicle and it was counted against my 4 hour rental time so basically I was cheated out of 30 mins, due to an unprofessional Chat representative.Gloria B.
Great customer service. I highly recommend and will use again in the future.Dawn C.
Customer did not leave a comment.Tevin F.
The gentleman who helped us was very helpful it L and was knowledgeable of Uhaul's goods and services. Thank you.Yolanda C.
Customer did not leave a comment.Keith C.