Chris is a great guy. He talks welm to customers. The only area for improvement is response to voicemails. Overral I was impressed with his work. Tne truck was new and very good.JOSEPH O.
Customer Reviews for Arkansas Commons Malvern LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.SANDRA G.
Customer did not leave a comment.FOSTER W.
Customer did not leave a comment.SARINA M.
It was an easy drop off, but there was some confusion that was cleared up by the Van Buren location, and we could not get in touch with the Malvern guy.JAY C.
The U-Haul app and web site are a nightmare. Chris went above and beyond to ensure that we could pick up our truck at the scheduled time. He is the picture of excellent customer service. Uhaul would have lost our business if not for him.TONYA S.
Customer did not leave a comment.WENDELL K.
Customer did not leave a comment.James D.
Replace vehicles that get bad gas mileageGARY C.
There was a talkative and indecisive group ahead of me. I appreciated the man on duty taking the time to recognize that I only had a quick drop off and did not make me wait for the other group to make up their mind. Good job!DOROTHY R.
Love the servicelisa J.
I can think of nothing! Chris is excellent at customer service; goes above and beyond to make sure you have what you need.ROBIN J.
Great Job!RICKY M.
Need more smaller trucks.ALLAN L.
Chris was so helpful and made the process so easy. Thanks!CHRISTINA J.
Excellent customer service! Very nice & very respectful! I would highly recommend using this locationJASON G.
Customer did not leave a comment.Jay S.
Customer did not leave a comment.Ed C.
Customer did not leave a comment.Danyella M.
Iys shitty im getting charged 10 more dollars on tax when i was undee influnce when I picked up my charges was 65 n sime chnage now bein charged 74 n sime chang no damge to trucj n fuel was where suppse be wont come back uhaulROBERT P.
Customer did not leave a comment.Calvin H.
Great serviceERIC W.
Customer did not leave a comment.APRIL S.
Chris always does an "over the top" job of customer service. We have used this location multiple times and will continue to do so.Kenneth W.
Customer did not leave a comment.Misty R.
Customer did not leave a comment.TRACEY O.
There is nothing to do to improve. Staff very friendly, helpful, and informative. This is the second time I have used this location and would definitely use it again.SANDRA R.
Very easy pickup. The owner was great & helpful!JENNIFER M.
Customer did not leave a comment.ODRAY A.
Customer did not leave a comment.TAYLOR A.
Our plans had to change several times due to personal issues and weather but we were able to get our work completed safely and return the equipment nearby without a problem. We will always use U haul again in the future.ANNETTA LOUISE M.
Customer did not leave a comment.RICKEY L.
Customer did not leave a comment.KENNETH C.
Friendly service.Patti P.
This location is very difficult to reach by phone. Chris was out of the office at the time I was suppose to pickup my rental. He showed up an hour later. We accidentally left something in the rental truck and still are not able to reach him.JEREMY G.
Customer did not leave a comment.ANITA B.
Super folks to deal with, Chris is a great helpful guy.RICKEY P.
Have more places to choose from to drop off the truck, Customer Service Rep was very very helpful in making my moving experience more pleasant. He was a SUPER, FANTASTIC, Representative. Thank U for ur service.MARILYN B.
I have rented from Uhaul several times over the last few years but I can honestly say that the Malvern, AR is top notch. I could not have asked for a more courteous and helpful person to deal with . Thanks and hang on to him. He is a great asset to the business and your public relations. Thanks again Tony Ann BennettRUTH P.
Chris was great!CURTIS C.
This location was closed when the equipment was returnedNancy F.
Customer did not leave a comment.Natasha H.
Customer did not leave a comment.MELISSA T.
The gentleman working here is very professional. He is the nicest person I have ever rented a uhaul from. I will use them in the future! This place is the best!!!CAROL H.
Customer did not leave a comment.STEVEN P.
Be honest qnd upfront with pricing! I am a single mom who makes 11$ an hour. If I had been told ahead of time that I was going to be charged $265 instead of $70 I would have chose a different option! Called corporate twice and was hungup on the first time, the second time the lady kept acting as if she couldn't hear me when she damn sure could. I will never rent from uhaul again, I will be as public with this as possible! This was absolutely wrong of you all!CASEY S.
Clean up better on unitsJACOB S.
This was the second time I rented from this location. Each time Chris was extremely helpful. The only thing I don't like is this location doesn't have any pick up trucks.JOSHUA P.
I had to extend my service time from 1 day to 2 days and Chris helped me as if there's no problem. He even talked to me after hours that I'm sure may have been a little inconvenient for him, though he let on as if it wasn't (he and his wife are pregnant and having to see Specislist during h the he pregnancy) so really appreciate him answering my call(s). I'm not sure about other facilities, but the one in Malvern, AR is awesome, which made my experience and my moving a whole easier. Thank you!elesa J.
Customer did not leave a comment.Floyd S.
Customer did not leave a comment.RUSSELL H.
Eric was super helpful on the phone and in person.very good experience.larry F.
The guy that helped me was super nice.Amy B.
Easy rental, easy return. Equipment was in good shape.STEPHEN H.
Great servicebruce M.
Customer did not leave a comment.GREGORY J.
Fast friendly service!SONYA L.
Customer did not leave a comment.Carla S.
Customer did not leave a comment.irving W.
location was closed when i dropped off the truck and trailer, however was still within posted open hours so they closed early... no matter, i dropped the key and contract into the box and they took care of it next day.JOSEPH G.
The manager of this station is one of the best people I've ever met. I was just involved in a major accident, my F150 destroyed and the rental trailer probably not much better. He assisted in renting a truck, helped unloading damaged trailer and my truck, and helped getting me and family back home. I will talk of his help for a long time.David F.
Debora was amazing and very sweet lady she greated me as I was walking in the door very knowledgeableCHRISTOPHER B.
No problem. Everything was great.glenda C.
Chris Ivy was our contact. Our situation was that we had an accident in our moterhome. Chris was the epitamy of customer service that every customer longs for. We were distraught and tired. Chris made us feel better that day. We knew he would take care of our moving needs. He is knowledgeable about all your products in the store and the trucks outside. We were there 4 days in row. Needing more boxes, asking questions. Everyday his attitude was upbeat & helpful. He could not do enough for us. He is certainly a credit to your company. I hope he is recognized for that, he sure deserves it. He is doing a great job for you. Thank you. Maureen & David Bernard & Porter (ruff ruff) firstname.lastname@example.org B.
Customer did not leave a comment.Deabra S.
Chris the owner is Amazing! Best Uhaul renting experience of my lifetime!! Thank you Chris!!!Craig M.
Customer did not leave a comment.polston J.
Customer did not leave a comment.Michael P.
Returning was the best experience I've ever had with Uhaul dealer!Karen M.
Customer did not leave a comment.Alfred R.
Customer did not leave a comment.tometta M.
I was out of my state , he took picture from my driver license and debit card for that contract and when I head out to my home city he start to use my debit card to buy online from Walmart!!!!Mike Z.
Customer did not leave a comment.Blake H.
Satisfied overallJoseph J.
Customer did not leave a comment.MITCHELL M.
The only thing is I told the person over the phone the exact route I was going to take to the pickup and the exact route I was going to take to the drop off spot----AND I took that exact route but the estimated mileage was over 50 off from original quoted amount and that added $25 to the final price. Would have been different if I had changed the route or used the truck for a different task during the rental period. Still the best deal around but most people really want the estimate to be closer when the exact details are knownkeith K.
Customer did not leave a comment.Rusty P.
Friendly and helpful location management. Will definitely use this location again should I have the need, and will recommend.Eugene W.
the gentleman at the location was extremely helpful, he hooked the trailer to my vehicle and also helped me load and secure the vehicle i was towing on the trailer. if there was an option to give a higher rating i would.John J.
Customer did not leave a comment.ronald F.
Customer did not leave a comment.Tom U.
Customer did not leave a comment.John H.
Customer did not leave a comment.Nancy J.
Customer did not leave a comment.Thomas U.
Customer did not leave a comment.Joseph M.
Used the automated return program and LOVED it! Location was easy to find and neat and organized. You could tell they care about the business!Floyd S.
Great SalesmanKatherine D.
Best experience I have had with Uhaul! Quick and easy. I can't remember the guy's name but he knew his job and was very nice!!Glenn C.
Customer did not leave a comment.Micheal S.
It wasn't clearly communicated that I would pay for Gas AND Mileage. I thought I would pay one or the other.Steve B.
Customer did not leave a comment.Jenny P.
You did a good job. Thanks alotAmy B.
The Service Rep was awesome! Very informative.Melonie B.
On E (gas)Shawn T.
The truck stopped on me. I was stuck waiting for roadside assistance for two hours.Yuna M.
The fellow working was very helpful and proud of his location. He represents U Haul very wellPhilip S.
The store manager Chris was awesome. He really help on making the discussion on what size need.Marilyn S.
Customer did not leave a comment.Jason C.
Customer did not leave a comment.Valerie F.