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Jan N
Customer Reviews for Arlington Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy behind the counter was very friendly, competent, helpful and just overall very customer-oriented. Explained everything well and was very helpful. Thank you.
Ariane T10' truck condition was disappointing: driver's side door wouldn't close without slamming; windshield had a full-arc wide wiper scratch; cab smelled VERY strongly of cigarettes; box interior wasn't swept out; steering wheel was sticky; headlights not aimed correctly; clock set incorrectly. Went to location day before pickup to arrange earlier pickup; no one there even though it was 30 minutes prior to posted closing time. Left phone message asking to pick up earlier (before opening time) and for a call or text to confirm. No call or text, so I arrived at previously arranged pickup time only to find the HAD put key in lockbox and I could have picked up earlier. Very disappointed in this Arlington location.
Brian BThe lady at check in was great. The two different people I spoke to online, to extend my rental, added on extra insurance that I did not have in my initial rental. I was not asked if I wanted/needed it. So I was charged an additional almost $50.
Melissa BKeep up the good work.
Marcus Hthe truck full of hair dog and human hair ,if they do clean every six months for their truck will be good and clean truck, but it seems never did that.
Ameer TThe only issue I encountered was with the app, which was incredibly glitchy. When I arrived, the location I was at didn’t appear in the drop-down list of options. Luckily the location had a QR code that I could scan to get around this issue. Similarly, when checking out, I was attempting to add photos, but the app would either not register the photos I had taken or delete them when I was already in the middle of the process. Again, the location saved the day, but this app needs work!
Meghan MCheck-out and check-in take WAY too long. If a customer has been renting many times I don't understand the need to upload your drivers license each time. You have it. Store it. If a customer turns equipment back a bunch of times with no issues, then don't make them take pictures. It's tedious and when the app crashes/resets you end up spending a solid 10 minutes checking out or checking in. I dread picking up and dropping off.
Scott SThis location is not busy so you will most likely be attended to immediately. Noah was very friendly and did a quick introduction to pick up the van as well as returning it. Easy and quick. Definitely recommend this place if you are close by.
Benjamin TI had difficult upload photos of the van condition on the app. Photos I took through the app would disappear and not allow me to finish the return process. I ended up having to call customer service to help me finish the return process.
michael bHad some difficulty with the online checkin/checkout app. However, the attendant was incredibly helpful and made the whole process easy. The blankets and dolley I requested were not in the vehicle. However, the attendant again was helpful and let me use a dolley and 4 blankets that he had.
Peter TUse of app for pickup is time consuming - quicker to check in when office is open
JENNIFER CI though the self pick up process was hassle free but it was not. I had showed up on time to pick up my truck. It was rained, cold and very dark. I could not complete the process because issues with the app and uhaul website. The truck was dirty in the cabin and the box, found piece of wig in the box, debris and etc. The light of the box was functional when I could barely see anything. The lock was there, not key was provided. I had reserved a appliance dolly was NOT there iether. I could not believe when I had noticed. In spite of these issues, I was so fortunate to finish my move in time. Thanks for your service.
YORDANY VArlington U-Haul was great
Jim HI have a lot of experience with this location and they are always friendly and super helpful.
Ryan OAll was well with me
gladis mThis was a super easy van rental for a quick couch pick-up. The employee was efficient, polite, and helpful. The van was in good condition and the entire experience was super easy and inexpensive. Would definitely recommend this location!
Sarah EWhoever was working the front desk was absolutely miserable, very rude, and unprofessional towards me. I would never want anyone I know to be treated that way.
Chynna HService was great, the experience was easy.
Bradford POverhaul your app completely.
Michael RExcellent service! The on-site manager volunteered to help search for a parking sticker, which I accidentally left in the cargo van. She managed to find and keep it for me to pick up the next day.
LEI WYour instructions were wrong. Facing the windows you said the lockbox would be on the left, yet it was on the right. Also, the verification for the driver’s license was done at the sight, which cost me 20 minutes. I returned the van 1 hour earlier than anticipated and wasn’t able to load the pictures so I just left the key there.
David JVery helpful and efficient staff person at this location.
Peter SWish there was something closer to the old River Street location in Waltham. I could walk or bike to there.
Andrea RThe young lady in the office was extremely helpful and courteous. You're lucky to have her working there. Give her a pay raise!
Joe GAll was great, except for an issue with the confirmation code being sent via email one hour after it was needed to confirm my booking.
Diane GI had only a 4 hour window so showing up and the van being really dirty and in bad condition was not something I should be dealing with. I reported it when dropping off and you were trying to charge a fee. There was chewing tobacco spit on the inside of the windshield, horse manure, mud, and hay all over the vehicle. The pictures I was checked in with didn’t show all the damage done to the U haul. It literally had crash marks on every single panel of the van. I will never rent again from that location it was in really poor condition. The check in and out process was extremely long as well as the browser was saying unavailable as I was going through. Just overall not something I would do again.
Jennifer CWeb site was not easy. Did not seem to have accurate info about availability of vans.
Ellen LBrakes were a bit spongy. The young lady that works there is EXCELLENT. Very professional, friendly and helpful. Explained everything well before renting and on the return as well during checkout.
paul Gno improvement necessary
Dennis MI definitely recommend Arlington Self Storage to anyone needing moving and storage services! Service is excellent and very friendly. I'm so pleased I got to do business with the fine folks at Arlington Self Storage!
Stephen CJessica at office was very kind and gave me all the information I needed. Was very helpful coordinating pick up/drop off and let us park our car at the location while using the truck. Thank you!
Jennifer SIt’s was a perfect experience. Customer service was awesome. Will recommend this location!
Michelle MTry not to force location change only one hour prior to the start of the rental next time. Fortunately, the new location served me well, but I had to travel across the entire city to get there. Plus, this increased the price of the rental as I had to do more miles with the truck
Ernesto FQuick and easy.
Sean MTerrible checkin process. Required multiple documents for verification and support was rude and condescending.
GUILLAUME CThe gal in the office was very kind and helpful.
Michael MThe location is fine, but U-Haul generally did not make it obvious during the reservation process that there would be a mileage fee, which is more than $1 per mile. The mileage fee more than doubled our rental total from about $40 (including the protection option) to about $100 so needless to say, we weren't thrilled with our experience. It should be obvious when making the reservation, not just included in the contract. While the location itself is average, there's no option here to rate U-Haul so I've given it a poor rating.
Sarah BIt wasn't clear in the online check in process that we still had to wait in line inside to pick up the keys. But the employee inside was quick and friendly.
HANNAH LNothing. Customer service rep at Arlington location was excellent.
Joseph sEasy, quick process, made my life easy! Location is also great.
Baturalp AGreat place! I have already recommended this location to friends
Raman PI was very happy with this facility
Dan G | Overall ExperienceEvery time I come here to rent a uhaul the person working is very aggressive and rude. She even didn’t include coverage on my rental when I clearly asked for it when I reserved the uhaul online.
Chris GFred was friendly, helpful, and accomodating of my needs
Daniel RFred was professional and friendly to work with.
Vincent BBest uhaul rental experience. The front office lady was the sweetest and most helpful. She explained the rental, mileage, and return process thoroughly. Would only rent from this location!
Peggy BWhen picking up the vehicle, the service was efficient and very effective. They were friendly and answered every question precisely. Drop off was also in ease, even though they were closed due to the holiday, the app made it super easy.
randall tStaff was really helpful and very nice.
Robert BFast effective hookup and processing.
Andrew JHonestly my experience was great, no wait and friendly service. I have no constructive feedback to give! You guys are on point!
Jared BEverything worked out just as I hoped. Thank you!
David ACourteous, helpful staff. Clean area, a little hard to find.
Michael KEverything was professional and on time.
Marcus HOutstanding service and extremely informative and friendly. Best service and rental experience i’ve ever experienced. Highly recommended to rent from these folks. I’ve rented from other companies. This one is the best. Dave
David Sknowledgable helpful efficient and nice. could not have been better.
Margaret AThe best customer service the gentleman nice and polite and he’s service beyond expectations Thank you again for the help
Bilal DThe woman who helped me was lovely. It was a very pleasant experience.
Anna FArlington Self Storage is the best! We rented a unit here during a home renovation project and Arlington Self Storage was so easy to work with. The facility is very clean and easy to access. They have trucks onsite to rent, which made everything streamlined in our move/storage process. But what stood out the most was how great the staff were -- they were personable, efficient, and really helpful. I've used other storage facilities before and I definitely would rank Arlington Self Storage at the top of the pack by far. Thanks to everyone there - you're rock stars!
Tammy K | Overall ExperienceVery clean and professionally managed.
JEAN C | Overall ExperienceGreat. Clean. Helpful staff. Only potential improvement would be a way to keep elevator doors open while moving stuff.
Matthew C | Overall ExperienceThis facility was very clean and well kept. The staff was always very friendly and helpful. I highly recommend Arlington Self Storage.
JEAN M | Overall ExperienceClean and organized, bathroom is nice amenity.
Privacy R | First ImpressionsGreg,the manager of this facility,was very helpful.He showed and explained every aspect of the facility,showed me the unit and made my visit and transition with all paperwork relatively painless.
DIANNA R | First ImpressionsIt`s great! Everything is smooth. No complaints.
SUSAN R | First ImpressionsGreat facility, and Gregg was very helpful and friendly during move in.
Privacy R | First ImpressionsThis was the best experience I ever had with a self storage unit. The customer service was outstanding and the facilities were clean and convenient! Great job!
Privacy R | First ImpressionsManager was very nice. Facility was clean, and has good access hours.
Privacy R | First Impressions