I found the identity verification process a bit painful. The location doesn't have great cell service so it was a slow process to start with, but the entire process took 30 minutes. I think at minimum the drop off time should be adjusted to factor when that process ENDS, not what you signed up for.
Michael M
Customer Reviews for Armendos Foreign Auto Inc
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Using app for pickup and return was tedious and annoying. Taking pictures of the truck where it was parked was difficult and dangerous. Finding a place to put my license to take a picture was annoying. Overall not easy.
MICHAEL GI was contacted by U-Haul scheduling personnel offering a discount to switch to this location, which I accepted. However, when I got there, the reservation was not set up for self-pick up resulting in about 40 minutes of calls to customer service. It was a disappointing and painful experience.
PATRICK JEverything went well. Vehicle happened to be new as well.
Kevin RI don’t blame the location. I blame U-Haul. Their app is terrible for pick!!
Fran TVery easy pick up and return
Genevieve DI was offered &.20 off per mile I drove if I was able to pick up at this location to being some traction in. I agreed and now they are saying there was nothing written In the notes for the discount to be applied.
Taylor W