Customer Reviews for Armor Storage Hartman
(U-Haul Neighborhood Dealer)

59 reviews

5655 N 71st St   Omaha, NE 68104
(1 block east of 72nd Street)

(402) 571-3068

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 6/24/2021 - 6/29/2021: Closed

Services at this Location:

Contact Us

(402) 571-3068

5655 N 71st St
Omaha, NE 68104
(1 block east of 72nd Street)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 6/24/2021 - 6/29/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

So many other choices for storage. Not as clean as I wanted. Put things in storage in Jan and when I returned in March the insulation that had been previously TAPED to the ceiling was hanging. Glad I had covered my furniture. Although nothing was damaged. Oil stained floor. Glad I was a short termer.

Sharon N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EVON C. 
Rating:
4.0

Customer did not leave a comment.

Kenya T. 
Rating:
3.0

Customer did not leave a comment.

Eileen R. 
Rating:
5.0

Always willing to answer any questions that I had, was an excellent experience. Thank you

LYNDA H.  |  Overall Experience 
Rating:
3.0

The computer and app was not working so it was a 30 minutes after arriving before could get truck.

Louis L. 
Rating:
5.0

Your customer service agent Rae is awesome. She is so courteous and professional. It has been a pleasure to be serviced by her.

Rodney T.  |  Overall Experience 
Rating:
5.0

I was pleased for the most part. I didn’t really have any issues or complaints. I had been a tenant for over two years and upon moving out, there was an issue with using the dumpster which I thought was not fair at all. I would still use in the future if I had to.

CHRYSTAL E W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher Casey B.  |  Overall Experience 
Rating:
5.0

Nothing. The gentleman that waited on me was excellent. Very friendly and courteous.

JUDY A T. 
Rating:
2.0

It was closed and we had to find some phone numbers to call. Moving and paying this amount requires talking to a person, not only talking on the phone. I believe they can improve their process. This was my second experience with Uhaul and again it was not good! The first time I booked with another branch which were using Windows XP as their operating system and it took 1 hour to check in and pay. It was very disappointing.

Joshua R. 
Rating:
5.0

Customer did not leave a comment.

Rebecca L. 
Rating:
5.0

The check in process was out of the way and isolated.

Chuck S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Very wonderful place, communication via email or phone us A+ would use them again and would refer them to everyone. Thank you ARMOR FOR YOUR EXCELLENT SERVICE.

LETISHA F.  |  Overall Experience 
Rating:
5.0

Get a few more trucks on site

ANTHONY L C. 
Rating:
1.0

I was overcharged. The contract was clear that I would pay $4.50 per gallon for estimated fuel I did not replace + a $30 device charge. I was charged for 10 gallons of fuel ($75). I drove the truck 16.1 miles total. According to my research, the truck I rented receives 10 miles to the gallon. Apparently, this rental location believes it gets 1.61 miles per gallon if I needed to replace 10 gallons. Also, I was charged for a dolly I did not ask to rent, nor use.

Abbi R. 
Rating:
5.0

I enjoyed doing business with you.

Evelyn P. 
Rating:
3.0

When selecting the return location, nothing indicated this would not be a staffed location. The return website was not working when I first arrived to drop off the truck, neither the uhaul or number for the drop off location answered, and it took a very long time to wait until the site worked to complete the return. I would have preferred to take it to a staffed location.

Marie R. 
Rating:
5.0

The location is a bit un-noticeable from the main street. However, once I arrived Sammy was absolutely a delight. He is very kind, personable and professional. It was a pleasure to arrive a have such a lovely person help me.

Angela B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
4.0

Cruise control when buy newer trucks

Angela K. 
Rating:
5.0

I locked my house keys in the lockbox along with the uhaul key and Theresa so graciously came and opened it for me after hours on a holiday weekend. In grateful for her. She also checked in the truck and sent my final receipt following letting me in. Above and beyond service!

Saschel R. 
Rating:
3.0

Customer did not leave a comment.

SANETA S. 
Rating:
5.0

Customer did not leave a comment.

Nick T. 
Rating:
4.0

I had no problems with the rental so, consequently, I have no suggestions for improvement.

RUDY C. 
Rating:
5.0

This was my first experience and everything was excellent and very friendly/professional.

SHARON M. 
Rating:
5.0

Customer did not leave a comment.

JEREMY C. 
Rating:
4.0

I had a brand new employee. She stayed overtime just to make sure i got my rental. Had a problem with my card, but she endured me out. Was so kind. Thanks to her.

DEBRA M. 
Rating:
4.0

The person at this location was very helpful and answered all of our questions well. I would recommend this location to anyone looking for a uhaul rental location.

DAVID L. 
Rating:
5.0

Love Laura great customer service

SONJA R. 
Rating:
5.0

I greatly appreciated the customer service I received.

MATKESHA B. 
Rating:
2.0

The desk clerk was more focused on other clients while we were attempting to rent a truck and kept bouncing back and forth between different customers. I had to repeat myself several times because of this and the truck had garbage in it from the moment we got it.

CHET C. 
Rating:
3.0

I arrived after business hours to drop the equipment off and only had one copy of the contract. I had to take a picture of it so I would have a copy of it. It was obvious where the key drop was, but I wasn't sure if I parked the truck where it was supposed to be left. I recieved the final receipt via email, confirming the equipment was turned in and there were no additional charges. I was overall satisfied with this location.

Cheryl B. 
Rating:
5.0

Customer did not leave a comment.

Jane R. 
Rating:
3.0

your gas gauges on all of your trucks SUCKS!!!!!!! they don't give you an accurate reading on the gauge end up putting extra gas in that I didn't need too.... do any of you actually drive these trucks? fix your gauges they SUCK!!!!!!!

JOHN K. 
Rating:
5.0

Ever good good guys. Nice. Work. Thank you ever much

TERRY W. 
Rating:
5.0

Customer did not leave a comment.

AUDREY W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
3.0

Designate where / how to park the u-haul and trailer.

BRYAN C. 
Rating:
5.0

Customer did not leave a comment.

JERRY P. 
Rating:
1.0

Too expensive

MARK Y. 
Rating:
3.0

Customer did not leave a comment.

bill H. 
Rating:
5.0

The location appeared to be better equipped for drop off than pick up. The attendant was very nice and thorough.

CHUCK P. 
Rating:
1.0

Be more polite & courteous I will not ever go to this location again!

TIERRA D. 
Rating:
1.0

Well for one you can start by taking off the 50 dollar fee if the gas is a tac size under gas amount. That is insane. Im never ysing uhaul there again!

Marvis D. 
Rating:
4.0

Clerk was very helpful :)

Chas M. 
Rating:
1.0

We waited 40 minutes for someone to show up! It was highly unprofessional and ridiculous. Never using this place again!!!!

Megan R. 
Rating:
1.0

The manager at the pick up location was very rude. Then I called the 800 number and they werent any better for the situation. They had numerous accounts made for me in which was causing confusion for everyone. I will NEVER use U haul again! I will go to Budget the next time we have a move in our future. And I will refer all of my friends and family to somewhere other than U Haul as well.

stephanie M. 
Rating:
3.0

Make sure that the personnel on duty know to check the equipment before it goes out and after it comes back. I was not informed that the location closed early on Saturdays and I had to inform the afternoons staff of the trailer's non-working left brake and turn signal bulb. I was also informed at another U-haul location that I should not have used the size of trailer I did as it was too heavy for my car even though the website allowed me to rent the size of trailer based on my type of car.

Fred E. 
Rating:
3.0

The person filling in was not an employee and was not aware and could not answer any of our questions. We had to take the trailer at first with only 1 working tail light and then for some strange odd reason they all started working. The office could not and WOULD not work with us on return. TERRIBLE EXPERIENCE.

josie R. 
Rating:
4.0

Customer did not leave a comment.

BRIDGET C. 
Rating:
3.0

i think the fuel gage is off i drove 10 miles is this truck.stopped to put gas in (20.00)and still didnt read right when i got to the return location..20min later gas read 3/4 tank and only needed to put in 3/8th tank..so very unhappy with that

STEVEN B. 
Rating:
5.0

I originally called a different location but when I arrived they did not have what they had promised so I left and was mad as hell. At the new location everything was different. Though these people had never heard ofme,they treated me like the most important person in the world. Apperently they didn't have what I needed at this location but did at another one.By the timei had finished the paperwork and an excellent cup of coffee the truck was there and I was on my way. I would definitely recommend these hardworking ladfies to anyone needing U-haul services or self stoage services

MICHAEL M. 
Rating:
1.0

Improve online processes. If the reservation is made on line use the information. The truck was reserved along with a car trailer. I had to drive the truck to find the trailer and hook it up myself. Penske would have never made me look for the trailer and hook it up on my own. I will not us u-haul again.

ERIK H. 
No reviews have been submitted for this location.

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