The most important improvement would be ensuring that every rental truck is thoroughly inspected before it is made available to customers. A vehicle with a check engine warning or intermittent loss of power should never be rented until it has been properly diagnosed and repaired. When a customer reports that a vehicle has become disabled immediately after leaving the rental location, customer safety should be the top priority. Roadside Assistance should either perform a comprehensive diagnostic evaluation or provide a replacement vehicle. In addition, better communication between the rental location and Roadside Assistance would greatly improve the customer experience. Customers should not have to navigate multiple departments while stranded on the side of the road. A faster, more coordinated response would reduce delays, minimize stress, and help customers complete their move safely and on time. My experience caused unnecessary delays, disrupted my scheduled move, and created a dangerous traffic situation that could have been avoided with proper vehicle maintenance and a more customer-focused response.
Taneisha D
Armor Storage Ames
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Omaha, NE 68104
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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There wasn’t any signage indicating where the dealer was. I went to the location in Google Maps and it was near but had to call dealer to find exact location. Seemed a little strange
Keith BRodney was amazing to work with and went above and beyond to make our move a success.
Parker TMy only issue is that I was charged a lot more than the original amount I was told it would be. The customer service was great but I won't rent a uhaul for in town use again.
Shannon WEverything was quick, easy and fast pace to friendly environment.I would use this location for my next rental
ROBERT W