Had a pleasant experience, staff was very friendly and efficient. Got through the whole process very quickly.JUAN D.
Customer Reviews for Armor Storage Sorensen
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check out/check in take too long. Bill was incorrect but payment was processed anyway. Customer service was slow/rude.Dylan C.
Customer did not leave a comment.Ryan F.
Customer did not leave a comment.Kelsey S.
Customer did not leave a comment.Perry C.
The management is professional and friendly. I highly recommend them for your storage needs.Bill C. | Overall Experience
Loction was convenient. Staff was very helpful, explained everything we needed to know. highly recommendLauree K. | Overall Experience
The truck was nice and clean, easy to drive and Was perfect for the job.WENDY W.
Excellent customer service. Very knowledgeable staff. I always recommend Armor storage locations. I have been doing business with them for many years. they are one stop service for all our moving needs.MAX Jason S.
I reserved my vehicle at a different, and more convenient location. My reservation wasn't honored and I was forced to significantly alter my plans to utilize a different site to pick up the vehicle. When the first site couldn't help me (it's not a uhaul only site), they called uhaul and I was treated like it was my fault they double booked the vehicle through their website. I won't use the company again.scott S.
I enjoyed my stay with you company Thank youDARRELL B. | Overall Experience
Customer did not leave a comment.Pam H. | Overall Experience
I gave this location a poor review as i called to make sure that the truck was available and was told there was no one there that had access to the U-Haul software to check the truck out to me. This wasted valuable time and money with a crew waiting an additional two hours while they figured out how I could get the truck via mobile check in. After this experience I will never use U-Haul again.Aaron C.
fix the back door it gets Kinda stuck when trying to open it but the lady that rented me the truck was a cool lil lady great customer serviceJessy A.
Customer did not leave a comment.BRUCE W. | Overall Experience
One wiper on the truck needs replaced.Kristine E.
Needed a truck to store some stuff while my garage floors were being done and spoke with a Krishna to set everything up, she was very pleasant and helpful, made it easyCOLE F H.
The only complaint about truck was the last person did not sweep it out and there were packets of some type of jelly that popped when I stepped on.the packets, creating a mess on my boots and floor. I cleaned that up and proceeded with my day.. Over all my experience over the last 2 years was a very good one. Always polite and helpful.Julie S.
Needed small climate control for just a month due to a remodel project . Very easy and convenient!Jim K. | Overall Experience
Customer did not leave a comment.ROBIN E.
Customer did not leave a comment.Guy M.
Customer did not leave a comment.NANCY W.
Customer did not leave a comment.ajit A.
Service is already top notch.Michael C.
Customer did not leave a comment.MELVIN L.
I was forced to do a check in online even though when i made my reservation i said i wanted to check-in in person, not through the app. I went into the building to check in, which was when the woman working made me try to check in online. The process was lengthy and ridiculous and did not work and then i had to go through the process again with her. Also the return process was lengthy and obnoxious. I should be able to return the truck to a person not have to take a million pictures and type in all this extra info before returning it. I'm basically doing the job of the employees and not getting any sort of discount for having to do it this way.Taylor C.
Customer did not leave a comment.Tom S.
Customer did not leave a comment.jefferey W.
Customer did not leave a comment.Adonis B.
Customer did not leave a comment.Tasha P.
Customer did not leave a comment.Quintean H.
Customer did not leave a comment.Gerald H.
Great staff, very helpful and genuine.James S.
Wonderful customer service! Clean and well maintained storage areas. Very safe!Carol B.
I was not able to use the 30 days free storage so I was out another $175. Altogether it was over $500 that I had to shell out because of U-Haul corporate. If I was to do it again, I wouldn't use the app. I would use all in town.Carol B.
The truck was very dirty. Muddy inside and out, the windshield was so dirty with a film on it you could not see during daylight hours with the sun out. The box in the back of the truck was not swept out prior to me renting it, the blankets I rented had holes in them. The brakes were grinding and the truck itself had a hard time pulling up hills. The only good thing about the rental was the customer service representative. I am so unhappy with my uhaul experience that I probably will not rent from uhaul again. This is the second time from this location with this experience.Stephanie H.
They were awesome. Worked with me when I was a few minutes late to make sure I didn't get charged another day. Thanks again ladies!Nickolas S.
Customer did not leave a comment.Carl J.
Superior, efficient very knowledgeable staff very fast serviceJason S.
The box of the truck was filthy in need of sweeping, the passenger area needs a bit of cleaning. The gas gauge was wrong once I moved it off the slanted slope it was parked on. It was marked at ? of a tank and was only Â¼. Tried calling uhaul about it and the hold time was ridiculous. The customer service representative at the location was the best part of my experience!!!!Stephanie H.
The customer service by the lady manager was fabulous.Andres H.
Customer did not leave a comment.Lu Anne P.
Fast and efficient check in/out process.Dedrick B.
Excellent customer service!Carlton W.
Person was late opening up the store.David B.
Customer did not leave a comment.carlton W.
great place and very close to my housemaurilio P.
Customer did not leave a comment.
Customer did not leave a comment.Charles D.
Everything went as smoothly as it could. Communication from the rental office was OUTSTANDING and VERY friendly. Easy pick-up and drop-off.Kayle P.
Over all I was very pleased with the quality of the auto transporter. I understand the concept behind a flat rate and an automatic 5 days for cross country travel; however it would be nice to have received a prorated rate for dropping off the trailer early.Trevor A.
Sushma is very professional in her duties. My all around experience was very good.ronald A.
When we made our reservation, the guy that helped us at the 89th and Maple location asjed us where we wanted to Pick up the truck. We said we want to pick it up at this location (89th & Maple....close to our house) he said no problem. When we went to pick up the truck we were to that we had to go to another location on 87th and Sorensen. Quite the surprise when we have a bunch of people waiting on us to help us move! I will NEVER use the 89th and Maple location again, and we have used that location for every move that we've made. We will now use the 87th and Sorensen location for any moving needsGARY H.
Customer did not leave a comment.James F.
Quick, simple and efficient. Very easy to rent use and return. Will definitely come to Sushma again if we need to rent. She's a gem!James F.
Get a new employee. The lady in the armor storage office had to make a phone call to have the person on the other end walk her through every single thing she did in the hour I waited for my pick up.Carl C.
Customer did not leave a comment.Lindsay R.
I rented the U-Haul in Blair, NE because that's where I was going to be using it. Then I find out that I can't pick it up at the Blair location but rather had to drive to Omaha to get it plus drive it back there to take it back. Extremely inconvenient. Why have a location if you can't run vehicles out of it?mark R.
Customer did not leave a comment.samantha K.
Customer did not leave a comment.alicia W.
The staff was really nice and knowledgeable about everything. Which resulted in the quickest process of renting a truck that I have doneMatthew K.
The representative at this location made the process very easy to rent the truck. It was very clean and well maintained. No issues at all, I was billed for exactly the amount she told me. I would recommend this place to rent from.LAUREN B.