Customer Reviews for Armour Self Storage
(U-Haul Neighborhood Dealer)

800 reviews

11204 84 Ave   Fort Saskatchewan, AB T8L3V7
(**FOR OVERNIGHT DROPS: the gate is not locked)

(780) 992-9886

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 10/11/2021: Closed

Services at this Location:

Contact Us

(780) 992-9886

11204 84 Ave
Fort Saskatchewan, AB T8L3V7
(**FOR OVERNIGHT DROPS: the gate is not locked)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 10/11/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

Excellent service from Nichole

Billie B. 
Rating:
3.0

Perhaps as a suggestion u hauls could share trucks like other places do in the interest of customer service. Nicole did her best and it worked out in the end however, moving is stressful enough without the stress of wondering if you will have a truck or not. Thank you for assisting with our move

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Donavan M. 
Rating:
5.0

Customer did not leave a comment.

LINDA D.  |  Overall Experience 
Rating:
5.0

No aspects require attention.

Ricky B. 
Rating:
3.0

Customer did not leave a comment.

Kory B. 
Rating:
3.0

Customer did not leave a comment.

Kurtis M. 
Rating:
4.0

I can't tell you who great (Lisa) lady at the Front counter was in helping two girls hook upDesk was..

Karen N. 
Rating:
5.0

Customer did not leave a comment.

DEBORA O. 
Rating:
5.0

Customer did not leave a comment.

eliran B. 
Rating:
3.0

Customer did not leave a comment.

Kathleen H. 
Rating:
5.0

Thank you

Balamurugan G. 
Rating:
5.0

Nicole is very efficient and friendly, she is a pleasure to do business with

LINDA D. 
Rating:
5.0

Customer did not leave a comment.

Wayne F. 
Rating:
4.0

Customer did not leave a comment.

Jonathan B. 
Rating:
1.0

Charge less

James P. 
Rating:
5.0

Customer did not leave a comment.

andrew P. 
Rating:
5.0

Everything was great!

Murray R. 
Rating:
3.0

Its the only location in fort Saskatchewan. It was a little confusing at first but once I figured the process out it wasn't that bad.

JASONMICHAEL P. 
Rating:
2.0

Quit lying to customers and everything would be better

RYAN R. 
Rating:
5.0

Awesome rental possibility ... would for sure come back :)

Michael V. 
Rating:
5.0

The agent was very thorough to ensure that the trailer was secured properly. Peace of mind. Thank you

Thomas O. 
Rating:
4.0

good service

Dan B. 
Rating:
4.0

Very personable staff.

Tina H. 
Rating:
4.0

The truck was quite dirty, so a wash would have helped. Pick-up was easy and straight forward.

Alicia F. 
Rating:
1.0

Actually have trucks available for rental when booked 2 weeks in advance and show up and you have nothing booked. Horrible business.

Jake P. 
Rating:
5.0

Friendly, efficient lady at reception. In-and-out was easy, fast.

Wayne J. 
Rating:
4.0

Customer did not leave a comment.

Emile P. 
Rating:
5.0

already made a second booking for August! oh yah, trucks needs wind shield wiper fluid....

Todd C. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
5.0

Staff was knowledgeable, friendly and accommodating. I would refer others and use this business again.

Rafe B.  |  Overall Experience 
Rating:
5.0

Great service! Good experience:)

Linda D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TADEUSZ M. 
Rating:
5.0

Staff was very friendly and helpful.

Megan M. 
Rating:
4.0

Customer did not leave a comment.

Spencer O. 
Rating:
5.0

All good!

Perry S. 
Rating:
5.0

Everything was perfect, thank You

Diana H. 
Rating:
3.0

Customer did not leave a comment.

Brian D. 
Rating:
1.0

Poor customer service. No one answered phones, I have called over 36 times now and I kept getting hung up on before I can talk to someone. Ran out of time and couldn't wait anymore, had to leave my rented boxes outside.

Allyson G. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Jude T. 
Rating:
5.0

They were great to deal with & I would definately recommend U Haul .

Daniel B. 
Rating:
5.0

We are very happy with the service we were provided; we always felt our trailer was stored securely. Any questions we had were answered quickly and accurately by the staff. We removed our trailer from the storage facility because we purchased a lake lot where we can leave our trailer year round, but should we ever need storage in the future we will definitely return to Armour Self Storage. Thank you for your services

JESSICA C.  |  Overall Experience 
Rating:
1.0

This was not the location of pick up it was actually north east Edmonton

Clinton P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD L.  |  Overall Experience 
Rating:
5.0

Thank you Nicole for your friendly and professional service. Thank you Ken for your help. Sincerely Julia.

STEVEN B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Roger H. 
Rating:
5.0

Not sure

Harvey J. 
Rating:
4.0

The phone communication while booking was lacking and led to a misunderstanding that messed up my plans created more time , effort and money to pick up the van then the. Drop off couldn't have been farther away from my location either

Shannon L. 
Rating:
5.0

Service was excellent professional and exceptional people skills and service love thus location very efficient and absolutely the best service we've received out of the Uhaul locations we've used in the past this location gets our five star rating and Nicole was a pleasure to deal excellent job and excellent customer experience this will be our location from now we would highly recommend our family and friend thank you for the exceptional service snd experience. Alicia & Patrick Winfield 👍

Patrick W. 
Rating:
4.0

Customer did not leave a comment.

Brennan K. 
Rating:
3.0

Customer did not leave a comment.

Alexander G. 
Rating:
5.0

Might be a good idea to put a label on the fuel tank to say it takes gas. As some people might assume the 26' long truck takes diesel. We initially booked the 26ft truck using the uhaul website and they called us to cancel saying that the Fort Sask location doesnt have any trucks and we would have to go to Edmonton. We were very confused since the uhual website said they had trucks and we have seen trucks at their location. After doing a bit of research, other people had the same issue and we just had to call Armour Self Storage directly to book the truck. Armour Self Storage was super friendly and it was super easy to book on the phone!

MATTHEW W. 
Rating:
2.0

Customer did not leave a comment.

Seidou Bosco N. 
Rating:
4.0

Customer did not leave a comment.

Michel D. 
Rating:
5.0

You do not show redwater alberta on your website but I see uhaul trailers at a location in that town. I sooner pick up and drop off in redwater than fort saskatchewan. The trailer and service was very good.

brian N. 
Rating:
4.0

Check engine light was on , floor of cab was dirty. Left mirror broken Would not pass a commercial vehicle inspection

Alan K. 
Rating:
4.0

Customer did not leave a comment.

DARREN F. 
Rating:
4.0

Customer did not leave a comment.

Grant M. 
Rating:
5.0

The girl working there was fast friendly and very helpful if I were you I would give that girl a raise or employee of the month

james L. 
Rating:
5.0

Customer did not leave a comment.

nichole H. 
Rating:
1.0

Be up front and honest with the total cost involved......don't penalize customers for returning unit to same location!!!!!!!

Karen F. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

Sterling R. 
Rating:
5.0

Customer did not leave a comment.

Teresa W. 
Rating:
1.0

Make sure the truck is clean. It was covered in dog hair and sunflower seeds everywhere.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

It was very nice to have the equipment that I returned actually marked as returned, and in a timely manner.

Terra G. 
Rating:
3.0

The truck was dirty on the outside, the engine light was on when I started it so I reported it before I left, there was no windshield washer fluid or it just didn't work and the roads were very mucky as the temperature was above freezing. It was very expensive to rent the truck for ~3hours which I don't mind, but I do expect everything to be clean and in good working order.

MARSHALL M. 
Rating:
1.0

The woman at the pick up location was absolutely the most rude person I've ever encountered working a service job. Waved it in my face that I gave a deposit and she could charge me whatever she wanted. The also stated she was the manager and kicked me out of the building after trash talking me to the the representative at uhaul. She was extremely unprofessional and rude. I would not recommend anyone go to pick up or drop off at uhail Armour storage.

crystal O. 
Rating:
5.0

Easy access, prompt snow removal, reasonable. Will definitely recommend to others.

RON L.  |  Overall Experience 
Rating:
5.0

Great staff and very helpful. Thanks for helping change my reservation request Nicole it was much appreciated

Dolly H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dolly H. 
Rating:
5.0

I was greeted in a very friendly manner. Front office staff was great. Hassle free and very quick service

Navin R. 
Rating:
5.0

Very helpful over the phone. I recommend this place for any rental needs.

Allan F. 
Rating:
5.0

I called to ask a question and the phone rang and rang and then hung up on me. An answering service/machine would be helpful.

Cindy B. 
Rating:
4.0

Very good location

Sterling R. 
Rating:
1.0

There was a delay because my truck was in use by another customer even though I booked a 1030 pickup time. Was told it wouldn't be ready until 130pm. This caused me to not be able to move all my belongings that day. This has caused me to have to pay additional rent to my previous landlord as well as requiring another rental next weekend. Absolutely rediculous. Others will hear of this experience as it has costed me alot of money and time. What is the point of scheduling your vehicle's if you do not even honor the agreement in the first place. Every time I have used U-Haul shit happens where my rental is messed with at the last minute costing me money

Chad B. 
Rating:
5.0

I wouldn't expect anything more

William K. 
Rating:
5.0

Customer did not leave a comment.

Terry D. 
Rating:
5.0

Customer did not leave a comment.

Kirk H. 
Rating:
5.0

Customer did not leave a comment.

Carmen U. 
Rating:
3.0

Cleaner equipment, not trying to charge for extra fuel charges when not used

Philip A. 
Rating:
5.0

Customer did not leave a comment.

Prabhu P. 
Rating:
1.0

How bout syncing one's reservation(or at least make sure its synced and ready to go) to your actual online system THE 1ST TIME when one is planning to do the online pick up. I lost an hour and a half re-doing my reservation(in the U-Haul lot) through the 1-800 number on a Sunday Morning and was late for where i had to be because my reservation WAS NOT SYNCED a couple days beforehand... pretty inconvenient on the customers side of things.

Steven A. 
Rating:
5.0

All great! Thank you.

Donna J. 
Rating:
4.0

The service was very good and the people who helped me were excellent. They were friendly and professional. Thank you for great service.

Douglas C. 
Rating:
5.0

Quick and easy with friendly staff!

DANIEL M. 
Rating:
5.0

Friendly young lady who was very helpful when I came to get my trailer.

Lisa R. 
Rating:
5.0

The staff were VERY helpful and customer service was excellent. Would not hesitate to use this location. Thank you Nicole!!

JORDAN H. 
Rating:
1.0

I wasn't happy with the service at all, they gave me wrong info and the website says something different, I will most likely never use U-Haul again and definitely will not recommend it to anyone.

tersia M. 
Rating:
5.0

Customer did not leave a comment.

Innocent T. 
Rating:
5.0

Customer did not leave a comment.

Conroy K. 
Rating:
5.0

Customer did not leave a comment.

Gowan M. 
Rating:
5.0

Customer did not leave a comment.

Brent B. 
Rating:
5.0

Great overall experience! Very friendy and helpful!

Clyde H. 
Rating:
5.0

All good and a great deal!!!

AL P. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
1.0

Lady was so rude. Argued with me the law wouldn't help spot me in to drop off trailer just yelled that they would charge me $100 to leave it there. Had to get another customer to help

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

Haihan W. 
Rating:
3.0

Customer did not leave a comment.

Hyrum S. 
Rating:
5.0

Customer did not leave a comment.

Calvin B. 
Rating:
4.0

Customer did not leave a comment.

Lisa F. 
Rating:
5.0

Customer did not leave a comment.

Sandeep G. 
Rating:
5.0

Customer did not leave a comment.

Tina P. 
No reviews have been submitted for this location.

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