The representative at the facility was very professional, courteous and helpful..Erin L.
Customer Reviews for Arrow Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Brittany C.
in and out like i needed to be.Tiffany K.
I was frustrated that I was "required" to return the Uhaul to the same location. This required me to drive out of my way, be charged extra miles, and have to pay extra gas, when that is a part of "Uhaul's convenience and having locations all over for pick up and drop off".KATHLEEN D.
Customer did not leave a comment.MYKEL E.
Thank you guys so much! I didn't get the lady's name that helped me, but she was very nice and fun to chat with.RACQUEL R.
The Mesa location @ Alma School Rd & Guadalupe is really great. Their customer service agent at this location was extremely helpful and friendly. I would recommend this Uhaul location.BOBBIE D.
The customer service was excellent inside the building and the truck was awesomePATSY P.
Customer did not leave a comment.PAUL V.
Customer did not leave a comment.SUSAN N.
Amazing experience and the employees were friendly and extremely helpful.ALAN L.
Charged me for gas even though I put gas in to where it was at. Advertised for a truck for $19.95 and only had the $29.95 truck.Godova B.
Customer did not leave a comment.ANWAR H.
Nothing Staff was very helpful great jobCECILIO G.
Customer did not leave a comment.DARRYL N.
website and app need significant interface upgrades.KYLE C.
Customer did not leave a comment.JAIME J.
Customer did not leave a comment.Irina H.
Customer did not leave a comment.DEON H.
Customer did not leave a comment.Marci J.
Truck was difficult to start. Low on gas. Check in process was tedious but the lady in the office who helped me Saturday was wonderful.Amanda M.
Nothing noted. The customer service was excellent!David M.
Small facility need more supplies. Had no shrink wrap. The attendant was very professional, friendly and politeRICHARD B.
James at Arrow was most pleasant and accommodating. While out of Arrow's control, this is the second time recently that I've rented a truck from U-Haul and neither time has U-Haul gotten the dolly request correct. This time I ordered a furniture dolly and an utility dolly and only got an appliance dolly. It would have been an even bigger problem for me if my brother had not had an utility dolly I could use.Anne R.
The human interaction here was exceptional. They were the perfect example of great customer service and experience. However, using the U-Haul phone app to pick up after-hours was a nightmare. I don't have enough space to describe all the ways it went wrong. It took 45 minutes from when I arrived to when I pulled away with the truck. This included entering all my personal information three times and waiting 10 minutes for a chat representative to tell me my rental was approved. I feel bad for this U-Haul location having to be associated in any way with the U-Haul app.Michael G.
Picking up truck on the 24/7 app is a bit of a nightmare. The photo wouldn't register our ID, so when we had to do it manual, the customer service rep had to call and wake up 2 different members of our family, at 7:15 am to verify ....whatever info. What a shit show. It took us 50 min total to get the code to unlock our truck. #callpenskeRobert D.
Easy friendly transaction.Luis A.
This comment is for Uhaul not a location. I reserved a truck in advance. The day before my move I received a call saying no truck is available. A day after I had a reservation they had a truck for me. This is easy, do not rent a truck if one is not going to be there! This was very inconvenient for me and nobody cared.Bryan B.
The staff are friendly, informative, and helpful with the UHaul applications. They are caring and customer focused. I recommend future Renters to see Arrow Self Storage for UHaul service.Robert J.
Attendant was professional and had everything ready when I arrived for pick up. Happy to see the vehicle clean ...windows, mirrors etc.Michele P.
Customer did not leave a comment.Sherika E.
Customer did not leave a comment.DENIS K.
The woman at the front desk, WISH I COULD REMEMBER HER NAME, she is absolutely phenomenal. She's a blonde woman and she said she was from PA if that helps you at all. She was so helpful, she answered all of our questions without hesitation and with a smile on her face. Great, great people skills. GIVE HER A RAISE!!!Samantha B.
Excellent service here. Truck only had 35k miles, clean interior and still smelled â€œnewâ€. James was great, very helpful.Timothy M.
Customer did not leave a comment.Angel D.
Nothing. The guy working the desk was awesome.Brad B.
Customer did not leave a comment.Kathy S.
Customer did not leave a comment.Tina T.
Customer did not leave a comment.LEAH M.
over charging for the servicetomas S.
Customer did not leave a comment.KEVIN S.
Very personable attendant.WILLIAM L.
Customer did not leave a comment.Samuel L.
Thank youelvis B.
Customer did not leave a comment.alan W.
Customer did not leave a comment.Sandi L.
Customer did not leave a comment.RONALD C.
Arrow Storage knows customer service! Very happy with this location. They are very accommodating to customers.kristen S.
Customer did not leave a comment.MATHHEW D.
Customer did not leave a comment.Jessica B.
Amy was outstanding in every way. She made this a pleasant rental experience from beginning to end. So helpful, friendly and informative.gamaliel P.
No problem making arrangements for a rental truck. However, the 10' truck was not available, so they arranged for me to have a 15' truck at no additional charge. The truck was ready for us to pick up at the date and time needed.Anita A.
Customer did not leave a comment.mary R.
Very friendly and helpfulDavid F.
Excellent and friendly customer serviceGeorge W.
Customer did not leave a comment.paul D.
Customer did not leave a comment.Verda M.
Customer did not leave a comment.Rodney J.
The 10 foot truck was located at a storage place around the corner from me! The staff were friendly, helpful and the place was CLEAN!Christine C.
13% RENTAL Tax, wtf???? That's absolutely ridiculous!John J.
Nothing very pleasant and friendly place.Bella H.
Thanks for the 'sweet' experience.Michael V.
Verification Email to me was correct per my online order, but, morning courtesy call had different nformation. Arrow self storage employee was great. U-haul web site dumped her off and she had to start order over again.Charlie M.
SÃºper friendly and helpful!Cinthia P.
Customer did not leave a comment.DAWN C.
Customer did not leave a comment.Hokey B.
Customer did not leave a comment.Rebecca M.
Absolutely fabulous service, the best I ever had...... for storage and truck rental, they turn my negative situation into a very very positive helpful one, I can't say enough they get a a a a plusSheilia B.
Nothing. The woman who took care of me was very professional, went the extra mile. Explained everything. There were no suprises.Pam G.
Excellent customer service. Would do business with Arrow Self Storage again.Boaz W.
My experience was terrible. They didn't have the equipment I reserved and the lady was rude. I ended up spending more time and money getting the equipment elsewhere which resulted in me not completing my move in one day since the people who were helping me had to leave. I now have to rent another truck, which will be from another company, and trying to find more people to help me move. This made my move to stressful.Christina R.
Customer did not leave a comment.Lanesa M.
Customer did not leave a comment.RICHARD T.
Rented from this location several times, and have always been satisfied. :)Shane H.
Everyone at Arrow Self Storage was super!My check-in specialist was SUCH a nice lady and helped me with the key that was a bit tricky in the ignition if I didn't have it inserted just right.I had a friendly and wonderful experience and will be recommending this location to others!Niki B.
Nothing! The owners explained everything I needed to know. Friendly and professional. I will go out of my way to use this location to rent another truck when needed.AMY S.
Customer did not leave a comment.scott P.
Great serviceJOHN W.
I completed the fast check in on line and still spent 20 minutes picking up the truck.Starr J.
Only recommendation would be to have longer open hours. However service was excellent we were late getting the u haul back but they were not all hateful and angry about like some places. Very nice lady.MICHEAL T.
Diane helped me arrange a one-way drop of of a 15 ft truck from Mesa AZ to Redlands CA. Super nice and someone you will WANT to do business with. She's the best.Cannon F.
Mike and Keith are awsome movers. I would definitely recommend those twoRey Martin F.
Customer did not leave a comment.Jessica L.
They were so helpful and friendly. It was quick, clean and would defineately recommend them.Desire H.
Customer did not leave a comment.Crystal M.
Customer did not leave a comment.kurt W.
Customer did not leave a comment.HOWARD L.
Nothing you have great people working at the siteNATHANIEL P.
The staff there is awesome, they are lovely to deal with, and I am so glad we chose that location to give our business too, and I look forward to working with them again in the near future.KRISTINA M.
Customer did not leave a comment.Esther R.
The office staff was so friendly and helpful. Great experience.JOHN L.
My biggest issue was the website where I ordered the truck. I ordered it from a different location, printed out the confirmation stating that different location and when I went to pick up it wasn't there. We found it in Mesa another 15 minutes away. When we went there to pick up, it took forever as the website froze and the person working had to call help desk. We then had pre-ordered a dolly and it wasn't there nor was the work that I had done to pre-register our drivers license to save time. I was extremely unhappy and will consider to never use U-Haul again because of the experience.CHRISTINE P.
Customer did not leave a comment.TONY S.
Customer did not leave a comment.YVONNE JEANETTE V.
Customer did not leave a comment.DAVID K.
Customer did not leave a comment.JEFF M.
Your team here is wonderful!ANDREW J.