Could have been more friendlyJEREMIAH H.
Customer Reviews for Arrowwood Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly, helpful, professional staff. Good work!Paul S.
Fast and easy drop off, friendly office woman.Tom H.
Customer did not leave a comment.Bonnie M.
Customer did not leave a comment.Daniel G.
The YouTube video illustring how to secure the load on the tow dolly was really good, but, it was a challenge getting the vehicle centered onto the dolly. Adding something to the effect "...focus on centering the hood (hood ornament, panel crease...) down the tongue of the dolly will help get the vehicle loaded and centered." might help. That's what I used on the third try, and it loaded perfectly.Thomas M.
Customer did not leave a comment.MARTIN O.
Customer did not leave a comment.Jerald W.
Lynda always provides outstanding service and makes the entire rental process easy -- thanks to Lynda!Craig S.
The worst customer service I've ever had. Both that ladies that work there were very rude. I will never go back there or recommend anyone renting a uhaul there. They were not open on time..keep there doors locked at all times..won't allow customers in there lobby you have to wait outside. I have never seen such poor customer service. Very disappointedDAWN M.
The lady at the front was rude but my uhaul was like any other it got the job done only complaint is the lady at the front.NAOMI C.
Everything with my experience was great as always. All the employees are very helpful, very nice, and super professional. The equipment is always clean and in great shape. This is the facility that I recommend to any and all residents from my property. Which is 97 units. So I go through this uhaul facility all the time. They are great. Keep up the great work.COLE B.
Customer did not leave a comment.Kevin B.
I wouldn't recommend Uhaul to anyone, I cannot believe I asked for a location close to me and they had me go several miles away from my house, to just rack up more miles at $1.89 a mile. I will definitely go with Budget or Another company that has a flat rate.TAMMY F.
Customer did not leave a comment.CHARLES C.
The 2 ladies did a great job. And were very pleasant to deal with.Mark S.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.William B.
Customer did not leave a comment.Mark V.
Customer did not leave a comment.gypsie G.
Customer did not leave a comment.RONALD P.
Customer did not leave a comment.Ryan F.
No one was even there when we dropped it off and there were no lights on outside so I was unable to see. Not a safe location at all since there were no outside lights to see if creeps were hiding in shrubs.Linda W.
The truck was clean but way over priced. The trucks check engine light came on shortly after getting the truck for only a few hour rental. The parking break didn't function either. For the price I paid, it shouldn't have been such a run down vehicle, where is all that money going??Kristen K.
Customer did not leave a comment.JENNIFER B.
Customer did not leave a comment.Martin M.
Keep doing what they are doingTIMOTHY N.
Customer did not leave a comment.Mitchell S.
Customer did not leave a comment.Wendy C.
The service is the best! I will definitely use this location again. Thank you,Bill O.
Check engine light was on. driver's visor broken. If you are going to charge $1.19/mile, trucks should be checked and serviced. Customer service was great! Wasn't able to inform because we dropped the truck after hours.Inga F.
Terrible customer service.Joseph V.
The woman running the location was not personableGreg G.
Customer survive was horrible, rude and hidden fees, very disappointed.Jennifer B.
The lady that helped me was very sweet. Would be happy to go back with my next Uhaul needs.Jamie M.
Female on 10/15/2020 failed to wear a mask, was rude and not very customer service oriented.Robert E.
Super helpful woman but the location is kinda hidden so we had to slam on the breaks to make the tight turn into the small location. We had questions on if the 26' truck would even fit there and there really wasn't any parking for the POV we were following with.ALISHA H.
Customer did not leave a comment.Leland D.
Customer did not leave a comment.marcella L.
Customer did not leave a comment.Ken H.
Customer did not leave a comment.shawn O.
I noticed when I dropped off the U-Haul I was charged a $25 cleaning fee. I do not feel that was right when the cab and the outside of the U-Haul were dirty when I picked them up..Romona D.
I was charged extra for extra miles and it was because the truck I originally rented wasn't going to be there. So I got a call the day before saying it would be 20 minutes away from where I was suppose to pick it but. It added 30 miles to my trip and I was charged extra for it.Steffani M.
Customer did not leave a comment.Diana B.
Customer did not leave a comment.Nicole W.
Our preferred location didnt have our truck (where the attendant was really awesome) so we got bumped to mile hill. The woman who checked us in and out was extremely rude and explained nothing. I felt like I was bothering her with my business. She was so unprofessional i felt the need to take a video of the truck before we drove off to protect ourselves. She handed us the keys with hardly a word. I dont rent uhauls often and wasnt sure how to find our truck. When we checked it back in she handed me another paper, "here ya go". I had to ask what the final charge on my card was and if that was everything we needed to do. Ill carry my stuff before I rent from this location again.MOLLY H.
No cell phone coverage to complete online pickup.Jason B.
I had a very positive experience with renting my uhaul with allwood storage. Convenient, and dependable. And the dealer was efficient and polite.Tammy B.
Convenient when the storage it's in the same placeMERCEDITA J.
Customer did not leave a comment.Talmadge D.
Lovely woman helped me...she was professional, and really nice! From my perspective, nothing !!Thomas H.
terrible service. We had an issue and they didn't care. Corporate at Uhual also didn't care.Jina H.
The Covid-19 crisis has made the rental a nightmare... but that is to be expect. My negative review to due to the lady in the office. Her attitude was just rude and unwelcoming. She seemed as if she didn't want me to be there and didn't want my business, and for this I will never rent from this UHAUL again.brandon G.
Have someone that can hook up the trailers and unhook the trailers!! I'm on disability that's why I went to U-Haul so they did the hook up!! I wasn't sure if I hooked everything up correctly or how SAFE the trailer was!!! Never going back very poor customer service!!!!!!!!! If I could give zero star I would. Very disappointed.Dean C.
The process of checking in and out online, takes way too long. I was an hour late to start moving because of this.Arron C.
Customer did not leave a comment.John S.
For not having a reservation, the rental process went really quick.Eduardo I.
Was very straight forward process, and the lady helping us was helpful and pleasant. Overall excellent experience.Stephanie H.
Customer did not leave a comment.Daniel D.
Customer did not leave a comment.Kim S.
Customer did not leave a comment.Vicki M.
The person working on the day I went could have been a little more friendly, she never smiled. Acted as if I was bothering her. But the truck was great and great location for meDenise S.
We dropped the truck off during off-hours so didn't deal with any personnel.Dan H.
Make sure the windshield and mirrors are crispy clean.Jose A S.
Customer did not leave a comment.Steven H.
Over the top customer service. Highly recommend!Michael P.
The customer service was amazingShauna B.
Parking was tight.Carol K.
Absolutely great service!!!!BAILEY E.
The person who helped check me in was very nice!Jesse D.
Nothing She was great, helpful and quick.Amanda P.
Helpful and considerate service. Convenient after hours drop off.David C.
Customer did not leave a comment.Joseph W.
Customer did not leave a comment.Paul T.
Customer did not leave a comment.Michael H.
Very nice lady and very helpful with car transport thanksjeff S.
Customer did not leave a comment.James F.
Customer did not leave a comment.CHARLES C.
Customer did not leave a comment.Patrick C.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.Deborah R.
Customer did not leave a comment.JACK N.
More equipment to choose fromJames T.
The counter person was quite helpful and informative. Yet again, Uhaul has surprised me! They had a truck available, even when i didn't have a reservation. The truck i rented was also running quite pleasant. I always choose U-haul for all my moving needs!Bryan S.
The 10 foot truck i rented had no ramp made loading/unloading VERY DIFFICULT,??Michael B.
Customer did not leave a comment.James H.
Customer did not leave a comment.Pia B.
Not much. The experience was Nice and EasyUmberto V.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Shawn D.
Better customer service skillsChristopher L.
The ladies are always nice and very organizedKaren B.
Customer did not leave a comment.VICKI W.
Very Helpful!patrick A.
Customer did not leave a comment.TAMI S.
Customer did not leave a comment.Jess S.
Customer did not leave a comment.james J.
Thank you Linda! Always so nice to work with you. :) You are a true professional!Carla O.
Customer did not leave a comment.alan S.
Customer did not leave a comment.HOWARD B.