I can't say enough positive about the service we got from Chris at U-Haul. We had some unexpected circumstances with our rental and he was flexible and so accommodating in helping us out! 5 Stars isn't enough, he deserves 10!!Gary L.
Customer Reviews for ASAP Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Susan T.
Chris was very helpful.George M.
Customer did not leave a comment.RICHARD M.
Customer did not leave a comment.Kyle F.
The staff was awesome, very friendly fast service.Daniel M.
Service was excellent. Move went very well in part because of the great service from your organization. Cindy BeegleCYNTHIA B.
I'm not sure if my complaint is with the location or with U-Haul in general. We rented a truck and reserved for 6 pm, planning to use the mobile phone system. We were late, but the owner was still there at 7 pm. We waited an additional hour for him to finish other business he was doing. Then, whatever system UHaul has did not work and we needed to enter information again and again on my phone and then on the office computer. We didn't get to leave until 8:30. Didn't even want to hassle with asking for a later start time by that point, plus owner said that returning a bit late wouldn't be a problem. Turns out, U-Haul charged us a whopping $79 extra when we returned at 8 pm. We will NEVER use your company again and we will be sure to tell all of our friends. Luckily, Enterprise operates in our area and they are simply wonderful to work with. I have to drive a bit further, but it's worth it.HEATHER B.
Customer did not leave a comment.Ross J.
Customer did not leave a comment.KEITH G.
Customer did not leave a comment.DIANNE C.
The steering was poor on this particular truck. The steering wheel had to be turned in order for the truck to go straight. Also, there was no dolly or blankets in the truck.Jessica B.
They should have checked the lights. Turn signals worked but not the running lights and brakes.PHILIP J.
It was hard to find the location but after calling the office a nice woman gave me directions.Tyler L.
Customer did not leave a comment.Chase H.
The return of the trailer was seamless. Staff was very personable and helpful.Pamela I.