Customer Reviews for Ashland Auto Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ashland Auto Sales

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Lowell C. on

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Randall R. on

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Lowell C. on

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Lowell C. on

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Lowell C. on

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Terry R. on

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lowell C. on

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Vicki C. on

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Casey B. on

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Glenn C. on

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Gary Q. on

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Good experience

Alex H. on

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When I ordered the moving truck, I was told that I could pick the truck up on Sunday at a location 25 minutes from my home. The representative told me that someone would contact me within 24 hours to confirm. No phone call was received. Two days later, I phoned U-Haul and the representative told me that the closest truck would be one hour away and would not be open on Sunday. I would have to pick up the truck through my phone. On Sunday, when I reached the “lot” ( a trashy looking building in a Piggly Wiggly parking lot... had to stop to ask for directions because not on Google maps !). When I finally worked through the directions to pick up the truck, I checked the truck out and took pictures of the dings and scrapes already on the truck. Trash was left in back of truck and the cab was dirty. The 24 pads and dolly weren’t in the truck as I ordered and PAID for. I stayed on hold for 25 minutes trying to report this but it was too hot in the parking lot so hung up. I used the live chat and Olivia told me I would need to call the phone number that I had previously been on hold with for 25 minutes!! The truck had so much “play” in the steering wheel that it was difficult to drive. I will NEVER use U-Haul again and I will tell everyone that I know about the horrible experience that I went through from start to finish!!

Cal R. on

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Carolyn M. on

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Don C. on

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DARLENE A. on

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No complaints

Lindsey G. on

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charles B. on

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rodney W. on

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Michael V. on

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Arnold G. on

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Good location, very professional.

DEBORAH J. on

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Alina R. on

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Don C. on

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James T. on

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Gary C. on

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Gene S. on

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Buddy C. on

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George S. on

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Couldn't be better

Rusty C. on

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I have rented trailers and trucks several times over the past 3-4 years and have ALWAYS found the most friendly and professional service as I have in much larger towns/cities. The personnel here is extremely helpful, knowledgeable, and easy to work with. They have been a great help and I will return when I have a need that U-haul provides.

Deborah B. on

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Arnold G. on

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Brian S. on

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Jennifer I. on

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Our truck is a 2015 model, and the electronic signal connection would not work. We had to buy an adapter. We think you should supply these.

Bruce W. on

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Danieyis L. on

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Shemikia V. on

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Be available when someone calls.

Kris H. on

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George B. on

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Spencer G. on

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Don C. on

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michael S. on

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Charolette W. on

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Carrie M. on

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RONALD G. on

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james T. on

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I made several attempts calling this business (2 days). Never had anyone there. I unhitched the trailer, left it there without a copy of the contract (since I didn't have one). Finally returned home in Lake Wales, FL on Dec 20. Been wondering if anyone has checked it in or if someone else may have decided to use it without permission. My husband is disabled and I am 74 yo. What a terrible experience from beginning end. If this is what U-haul calls good customer service......Thank you very much. I won't be giving them another chance. What a slip-shod outfit.

george B. on

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George B. on

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George B. on

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Richard C. on

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DIANNE H. on

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DAVID M. on

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george B. on

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JANICE W. on

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RUSSELL A. on

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Mike D. on

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This location is closed, but still on website. UHaul rep on phone when I was in the area told me to drop here.

SUSAN L. on

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MISTY S. on

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BOB R. on

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JANICE W. on

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RUSTY C. on

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George B. on

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Chuck B. on

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Great, friendly location!

Gina F. on

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Tammie P. on

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Scott C. on

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george B. on

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freddie R. on

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Great Service! Great Location! Friendly People! Highly recommend.

cal R. on

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Sharon F. on

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Robert G. on

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Don Riley was very helpful.

Kitchen A. on

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George B. on

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Great, friendly experience. Highly recommend!

VERNON C. on

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I tried to contact this office when I dropped the trailer off. I haven't been able to contact them. I don't get an answer. It is a small facility in a small town. I just wanted to make sure that they got the trailer with no issues. There may be some reason why I wasn't able to contact them. Trailer was returned on time.

Kitchen A. on

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Thank you!

Thomas D. on

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There were no personnel on site, no phone number posted anywhere. Had to go to google to find business number, and when calling, it rang over 25 times, and had no answering machine either. Had to contact Uhaul on 800 number to advise of dropoff time.

Jerry S. on

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BARRY F. on

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Good area !!

JANICE W. on

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johnny C. on

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DAVID H. on

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JERRY S. on

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LINDSEY H. on

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GEORGE B. on

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Excellent service!

justin G. on

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LEONARD M. on

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PAUL J. on

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LOWELL C. on

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DONALD R. on

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RONALD H. on

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Larry B. on

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