Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
One location i like to never got them on the phone to get the vehicle
Wayne Mitchell
Rating:
5.0
Customer did not leave a comment.
Georgge Beale
Rating:
5.0
Customer did not leave a comment.
Ben Rosser
Rating:
5.0
Customer did not leave a comment.
Georgge Beale
Rating:
5.0
Everything was Great..!! Thanks
Lowell Childers
Rating:
5.0
Customer did not leave a comment.
Georgge Beale
Rating:
5.0
No issue with the U-Hal locations.
The customer service person I contacted for help was one of the rudest people I have ever been in contact with.
Francis Cipullo
Rating:
5.0
Customer did not leave a comment.
Lowell Childers
Rating:
5.0
Customer did not leave a comment.
Georgge Beale
Rating:
5.0
Customer did not leave a comment.
Georgge Beale
Rating:
3.0
Make sure some one is there.
MARY RODRIGUEZ
Rating:
5.0
Customer did not leave a comment.
DEBORAH WEBB
Rating:
5.0
Customer did not leave a comment.
Georgge Beale
Rating:
5.0
Customer did not leave a comment.
Georgge Beale
Rating:
3.0
when we returned our trailer on saturday no one was there , so we called the number on our contract it was to the corporate office she said to leave it and call on monday , when we got home 25 miles away i tried to do the return on line , so i called again another lady said i needed to do it in the parking lot , why didnt the first lady tell me that , so it took 3 calls on monday to finially get the car lot to answer and the said they would take care of it , need to have a better service for customers to call in for online help .
JEFFREY HERRMANN
Rating:
5.0
Customer did not leave a comment.
george beale
Rating:
5.0
Everything went Great..!!
Lowell Childers
Rating:
5.0
Great experience!
Ken Haywood
Rating:
5.0
Customer did not leave a comment.
George Bealee
Rating:
5.0
Customer did not leave a comment.
George Bealee
Rating:
5.0
Customer did not leave a comment.
DEBORAH JAMES
Rating:
4.0
The location was great.
DEBORAH JAMES
Rating:
3.0
My first time in tennessee...the few minutes I was there, the male attendee was friendly.
DEBORAH JAMES
Rating:
4.0
Customer did not leave a comment.
Newman Beard
Rating:
5.0
Customer did not leave a comment.
Georg Beale
Rating:
5.0
Customer did not leave a comment.
Regina Moore
Rating:
5.0
Customer did not leave a comment.
Lowell Childers
Rating:
5.0
Customer did not leave a comment.
George Beale
Rating:
5.0
Customer did not leave a comment.
Terry Raughton
Rating:
5.0
Customer did not leave a comment.
George Beale
Rating:
1.0
I have never been into a business that was so unbelievably dirty and full of junk as this. The place is literally like an episode of the show "Hoarders". There is trash and junk ALL over the place. I had to sign the contract on the back of an old computer monitor becuase there literally was not a single flat clean surface in the ENTIRE place. I am not exaggerating. I don't understand how any business is able to operate under such conditions. The truck had not been cleaned and there was an old bottle and the previous rental contract still sitting in the truck. The guy renting me the truck did no walk through and didn't even ask for permission to add the insurance.
David Carden
Rating:
5.0
Easy to find and plenty of room to park 26 ft truck.
John R Watkins Jr
Rating:
5.0
Customer did not leave a comment.
Jennifer Clarke
Rating:
5.0
Customer did not leave a comment.
George Beale
Rating:
1.0
Was not friendly.I would never recommend this place for a pick up or drop off. Did not even do a walk through after I return the truck to make everything was okay, Did not check to see if fuel was returned 1/4 which I returned over that amount. The service there is terrible
Angela Glenn
Rating:
2.0
Truck had mud in it and plastic bottles. Had to sterilize before we used it. Disappointed due to covid19 pandemic. Returned truck early!
joseph williams
Rating:
5.0
Customer did not leave a comment.
George Beale
Rating:
5.0
Make sure that the box on the truck is clean an swept cause it had stuff on the floor that was stuck like rice or something like that
Clarence Noblet
Rating:
4.0
Customer did not leave a comment.
JIMMY FABLES
Rating:
5.0
Customer did not leave a comment.
Christina Counterman
Rating:
5.0
Customer did not leave a comment.
Lowell Childers
Rating:
4.0
Customer did not leave a comment.
Randall Rice
Rating:
5.0
Customer did not leave a comment.
George Beale
Rating:
5.0
Customer did not leave a comment.
Lowell Childers
Rating:
5.0
Customer did not leave a comment.
Lowell Childers
Rating:
5.0
Customer did not leave a comment.
Lowell Childers
Rating:
5.0
Customer did not leave a comment.
George Beale
Rating:
5.0
Customer did not leave a comment.
Don hogan
Rating:
5.0
Customer did not leave a comment.
Andrew Brown
Rating:
1.0
Customer did not leave a comment.
Gabrielle Humber
Rating:
5.0
Customer did not leave a comment.
Terry Raughton
Rating:
5.0
Customer did not leave a comment.
lowell Childers
Rating:
3.0
Customer did not leave a comment.
Vicki Clayton
Rating:
5.0
Customer did not leave a comment.
Casey Bishop
Rating:
4.0
Customer did not leave a comment.
Rusty Craig
Rating:
5.0
Customer did not leave a comment.
michael summerlin
Rating:
4.0
Customer did not leave a comment.
Jessica Mcvey
Rating:
5.0
Customer did not leave a comment.
Glenn Cannon
Rating:
5.0
Good experience
Gary Quinn
Rating:
1.0
When I ordered the moving truck, I was told that I could pick the truck up on Sunday at a location 25 minutes from my home. The representative told me that someone would contact me within 24 hours to confirm. No phone call was received. Two days later, I phoned U-Haul and the representative told me that the closest truck would be one hour away and would not be open on Sunday. I would have to pick up the truck through my phone. On Sunday, when I reached the “lot” ( a trashy looking building in a Piggly Wiggly parking lot... had to stop to ask for directions because not on Google maps !). When I finally worked through the directions to pick up the truck, I checked the truck out and took pictures of the dings and scrapes already on the truck. Trash was left in back of truck and the cab was dirty. The 24 pads and dolly weren’t in the truck as I ordered and PAID for. I stayed on hold for 25 minutes trying to report this but it was too hot in the parking lot so hung up. I used the live chat and Olivia told me I would need to call the phone number that I had previously been on hold with for 25 minutes!! The truck had so much “play” in the steering wheel that it was difficult to drive. I will NEVER use U-Haul again and I will tell everyone that I know about the horrible experience that I went through from start to finish!!
Alex Henn
Rating:
5.0
Customer did not leave a comment.
Cal Riley
Rating:
3.0
Customer did not leave a comment.
Carolyn Miller
Rating:
3.0
Customer did not leave a comment.
Don Carpenter
Rating:
5.0
No complaints
DARLENE AMOS
Rating:
5.0
Customer did not leave a comment.
Lindsey Gay
Rating:
5.0
Customer did not leave a comment.
charles Baum
Rating:
5.0
Customer did not leave a comment.
rodney waters
Rating:
4.0
Customer did not leave a comment.
Michael Velasco
Rating:
4.0
Good location, very professional.
Arnold Guy
Rating:
5.0
Customer did not leave a comment.
DEBORAH JAMES
Rating:
5.0
Customer did not leave a comment.
Alina Reyes
Rating:
3.0
Customer did not leave a comment.
Don Carpenter
Rating:
5.0
Customer did not leave a comment.
James Turman
Rating:
5.0
Customer did not leave a comment.
Gary Crossman
Rating:
5.0
Customer did not leave a comment.
Gene Strother
Rating:
4.0
Customer did not leave a comment.
Buddy Childers
Rating:
5.0
Couldn't be better
George Simpson
Rating:
5.0
I have rented trailers and trucks several times over the past 3-4 years and have ALWAYS found the most friendly and professional service as I have in much larger towns/cities.
The personnel here is extremely helpful, knowledgeable, and easy to work with. They have been a great help and I will return when I have a need that U-haul provides.