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Deanna K
Customer Reviews for Ashland Storage Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
MARY RCustomer service was EXCELLENT
Thedra HBoth the manager and his assistant were professional and polite. The entire experience was pleasant, I will use them again in the future!
NEVONNIA JThe bed of the druck was dirty and i had to sweep it out. When I picked the vehicle up the representative acknowled that the cab of the truck was dirty, which it was. I returned the vehicle in a cleaner condition than I got it and they still charged me a $25 dollar cleaning fee, not sure why they did that. I feel like i was ripped off. Poor customer service.
BRIAN GService was amazing!!!
MARIE BThe how process is flawed. U haul customer service were unhelpful and wasted my time
Marshae WFront desk person has excellent customer service
LORENZO BExcellent support and customer service
Robert SOther than the online reservation and pick up being somewhat unsuccessful everything else was great. I had to call an agent to be able to obtain the key for the truck I reserved and it took me over an hour to actually get the key and leave with the truck. I would not recommend the online process.but the personal experience and assistant I received from the guy at the counter at the Belleville IL location on Carlyle was excellent.
Stephanie TI had no issues with the location itself, but the check-in/check-out process via the web and the app was horrible. It was incredibly slow, would refresh, and not save my pictures or input. I received no response on the online help chat, and when I called customer service, it took 20 minutes to get through. It was 45 minutes after my initial pick up time before I was even able to leave the lot, and I arrived 10 minutes early as suggested. Perhaps this was a user error, but none of my other apps or website were running slowly. It was incredibly frustrating in a situation where I am already crunched for time and trying to adhere to a strict schedule. Dropping off was almost as bad, same issues with pictures not saving and page refreshing all my info. I'll never do the 24 hour pickup again if this is what I have to go through.
Kenzie JIf you need to rent the equipment for multiple days, it is helpful ot understand how UHaul counts days.
SHEMYA VVery convenient for customers id rent again
Meosha WThis is the same location that I always use for a truck 🚚 to rent. And I will use it again very soon ok. We are preparing to move to our new home very soon. Btw. The man / not sure of his name. Is very professional and respectful to do business with. We thank you lots 🙏 for the uhaul service. Bill barber.
WILLIAM BMan that did paperwork and took me to my vehicle was knowledgeable and nice. Got my vehicle quickly and able to leave easily. Wouldn’t hesitate to recommend this location!
CYNTHIA BGreat services. Process was quicker than expected
TYREEKA GStaff was great.
Derek WCustomer service was great Friendly and helpful
WILLIAM BI was never provided my furniture dolly, the appliance dolly, or my 24 pads. I was also never told I would not have those items. Because of this I had to drive about 35 miles out of my way in the truck to rent them from Home Depot. I also had movers I was paying at my house for almost an hour while I was accomplishing that. Not very happy,
david sNice guy.. Very clean uhaul.. Very clean facility.. Very organized.. Smooth and quick process
JERICA PThe service tire pressure monitor system light was on the whole time. The tire was fine just the light stayed on. That was the only thing I could suggest fixing. The location is amazing and I appreciate the convenience
Jonah CEverything was good but the price of the miles is what got me
Shontae HTheir service is above and beyond.
Julie AI have used this service twice within two months and the process was easy and the service was great! I had no problem with the equipment. I will use again, in a week, for my daughter's move.
Sonya KExcellent customer service. Friendly, knowledgeable, efficient
Debbie DIt a was fast and easy service. No problems picking up or returning items rented.
Sonya KGreat experience! Thanks!
Eric FGreat service!
Dorann PI love it good service
DEMONS BAwesome customer service 😁
Yolanda WRequest customers to return the truck with a full tank of gas. I should not have to go to the gas station immediately after pickup because I am not able to get to my location. Make sure the truck is properly maintained. I was afraid I would not make it one hour to my location because of the engine noise. The inside was dirty. I had to sweep it out.
Jeffrey FI didn't have any problems with the service.
Janice DTruck didn't have a ramp to use on it made it a challenge to load and unload
Mashelle MAlways reliable! They’re the best in town! Super friendly with excellent customer service!
Makesha JNone
Shelia CLove it is nice ride
DEMONS BNot nice with the customers at all
Nedal MCustomer service was exceptional
Clara PThe U-Haul place was great the 24/7 it was not as easy As it say it was u need make it more easy
Eugene WVery professional.
David KMake sure the trucks and/or vans are clean after they are returned before renting them out to the next customer(s). With Bed Bugs on the rise again, it's important to protect your company and your customers.
Rosemary BIt took an hour for pick up. I rented the truck for my move but because my son who is out of town was driving they assumed he was renting the vehicle and made us go through extra hoops to get the vehicle. I had to redo the whole rental. Took away an hour of my rental time.
Zachary BI don't know. The service was outstanding!
David KThe process was very easy and the owner was great! I will definitely use them again!
Micael JStaff was more than accommodating and friendly. I highly recommend and will use again in the future. I booked cargo van twice already!
Christine FNothing
Gary TTrailer I had reserved had a flat tire and was told it would be an hour before someone could change it. So I put air in it with my compressor, drove to the shop where they changed the tire immediately. Not a big deal but I was late for my appointment and it just made the whole day go backwards.
Kyle DI rent U-Hauls a lot but the only complaint I have is that I was told with the U-Haul van I would be charged .69 a mile and if I went over a 100 miles the rate would be .49 a mile. Now they’re telling me that’s not true.
adrienne h