Customer Reviews for Ashland Storage Center
(U-Haul Neighborhood Dealer)

136 reviews

653 Carlyle Ave Ste C   Belleville, IL 62221

(618) 233-4752

Hours

  • Mon–Fri
    9 am–4:30 pm
  • Saturday
    9 am–2:30 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/25/2022 - 12/27/2022: Closed

Services at this Location:

Contact Us

(618) 233-4752

653 Carlyle Ave Ste C
Belleville, IL 62221

Services at this Location:

Hours

  • Mon–Fri
    9 am–4:30 pm
  • Saturday
    9 am–2:30 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/25/2022 - 12/27/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Nadine M. 
Rating:
5.0

I love it don't have no problem

DEMONS B. 
Rating:
5.0

It was a totally positive experience!

John F. 
Rating:
1.0

I was in Domestic violence relationship. I had reserved my U-Haul. They lost the reservation. It was wrong In the computer. Then they said I rent it do to my REFERENCE having a bill there. Who needs two references foe a rental. I spent a hour there and twenty minutes trying to find the door to get in. Literally almost had a nervous breakdown due to that. I would never. Ever. Never. Ever rent from y'all again. Ever. Never.

Christnia C. 
Rating:
2.0

Very difficult to find the key storage place, the dolly I ordered wasn't in the truck, app was very slow and complicated for starting renting.

Rebecca M. 
Rating:
5.0

Customer did not leave a comment.

Lameka L. 
Rating:
3.0

Because there is no terrible chinese buffet next door.

Ryan E. 
Rating:
5.0

Very friendly and professional

Diane H. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

The employee who helped us with truck made it a very smooth transition, he explained everything in detail and provided a video as well. On the day we were leaving he was even generous enough to check my car loaded on the vehicle trailer, he fixed it and made it a smooth stress free drive I truly appreciate him and my friend and I owe that wonderful man lunch. For the truck, with everything going on out there I believe it could've been wiped down better. The seatbelts reeked of sweat and body Odor and the seats were dirty. My friend and I took the time to wipe it down and document the aftermath of the truck once we wiped it. It was unsanitary to say at the least and there were pieces of food on the floor and dried drink spills in the cup holders. I am fully ready to provide the pictures I'd took after cleaning it.

Yaminah N. 
Rating:
5.0

Customer did not leave a comment.

Morgan A. 
Rating:
5.0

Inventory readly available. Rental and return was quick and easy.

Bruce E. 
Rating:
5.0

Customer did not leave a comment.

Stephen Y. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Location was great; area was spacious and safe.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

Nathan W. 
Rating:
3.0

Customer did not leave a comment.

Dan R. 
Rating:
5.0

Customer did not leave a comment.

Kathy D. 
Rating:
5.0

Very helpful & professional …. Rep who waited on me ( Oustanding)

Kenna W. 
Rating:
5.0

Customer did not leave a comment.

Ricky G. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel H. 
Rating:
5.0

No improvements needed.

Eric F. 
Rating:
5.0

John get you in and out!

Antoinette W. 
Rating:
5.0

Customer did not leave a comment.

DEMONS B. 
Rating:
1.0

OK the truck was fine but when I picked up using 24/7 there was a man sleeping in the cab and since I was alone and it was 7:00 AM I had to call the police to remove the man from the truck.

Susan K. 
Rating:
1.0

Truck was filthy, including: a pile of trash on the back bumper, a dustpan pull of dirt and litter in the bed, potato chips in the passenger's seat, drink holder and floor mats on both sides sticky (apparently previous user spilled a large drink), bugs all over the windshield, etc.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
3.0

Website allowed us to select the following location for drop off A Plus Tire & Batteries 1605 N Belt E Belleville, IL 62221 But the person staffing that location refused to accept the truck (said it was too large) so we were forced to go to Asland, he nearest alternate, which was closed, then spent extensive time on hold getting the drop off location changed on the reservation before we could use the drop box. Very frustrating.

Clay F. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
5.0

Not comments !!!

Federico L. 
Rating:
5.0

Very good experience and nice guy name john. Was great to meet

William B. 
Rating:
4.0

Customer did not leave a comment.

NIKETA H. 
Rating:
4.0

Customer did not leave a comment.

Rory B. 
Rating:
1.0

When I picked up the Uhaul the rep advised it was on a 1/4 tank. I went through their mobile check in which requires I inspect the truck from front to back and take a picture of the fuel gauge which I did. I returned it early per request as I was told it was double booked. After return i was overcharged $135.62 for "fuel fees". I only went 2 miles the whole time i had it. The rep advised i had "changed the fuel gauge to 7/8 of a tank and was therefore charged for the additional fuel from 1/4 to 7/8. I stated multiple times I had not changed anything, simply completed the check in as requested. I was told i would be getting a refund. Called multiple times asking where my refund was (after 10 days of waiting) every time I call I get the same rude response that it was "my fault" all this happened and that if i hadn't "changed the fuel gauge" I would have never been charged. Spoke with the Field Rep Charlie Miller who also wanted to give me the same rude runaround bs story, blaming me and accepting NO responsibility for overcharging a customer. WILL ABSOLUTELY NEVER BE USING THIS LOCATION AGAIN!! Apparently no one at this location knows anything whatsoever about customer service. I would advise taking the time to go to any other location BESIDES this one if you want any kind of quality service.

Wendy P. 
Rating:
3.0

Put all the correct info into the order.

Brett F. 
Rating:
5.0

Just keep up with the great work

Alicia J. 
Rating:
5.0

Customer did not leave a comment.

Pernez C. 
Rating:
1.0

Verify the fuel gauge before printing paperwork for a customer When I asked about the fuel gauge being in a different spot at less than what the paperwork said, I was told to send pictures, which I did. To improve this part, I would make note of the difference in the computer when given the new information. Because later after I returned the vehicle, I had put in the amount of gas where it was as instructed that I took it off the parking lot with. But I was charged for the amount on the original paperwork with no notes of the information I provided before taking it off the lot. Now I have been working to get a refund, and I still don't have it. We were told they were going to give a refund, but I still have not received the refund a week and a half later. I was told to keep checking the card and back in with the location, but I'm still waiting.

Earl W. 
Rating:
5.0

Customer did not leave a comment.

LaTanya C. 
Rating:
4.0

Placed order for truck at A Plus Tire at 1605 N Belt E, Belleville, IL. Got dropped off and checked in only to discover location could not locate the keys to the truck. Attendant at A Plus called and located another truck at a location half mile away. Walked the one-half mile to location. Attendant at Ashland was very courteous, truck was clean and ready. However, the gas tank was listed as "full". After using the truck, I filled the truck up with gas. For 22.3 miles used, the gas tank took 8.075 gallons to fill, $38.91! This is less than 3 MPG (2.76)! This 15' Ford truck is rated at 10 MPG, so even it only got 8 MPG this means I had to pay for over twice the gas used.

Thomas B. 
Rating:
5.0

The manager did a great job with helping me to make the most of the time I had available to use the U-Haul truck!

Eric F. 
Rating:
5.0

Customer did not leave a comment.

Debbie F. 
Rating:
5.0

Trucks should be on full it's way too complicated to guesstimate these random fuel expectancy returns. If it had to be back on full it would be easier. I waste a lot of money putting too much fuel into U Hauls and you don't get credit for them so overall it's a scam. If you're charging customers for not refueling why are the vehicles not on full?

Zahmill M. 
Rating:
5.0

Customer did not leave a comment.

Kathy D. 
Rating:
5.0

Great guy who goes the extra mile to ensure that you are taken care of properly.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Rick T. 
Rating:
5.0

They were able to help us and answer all our questions. They made the drop off process so incredibly easy

Jessica D. 
Rating:
4.0

Customer did not leave a comment.

Fred D. 
Rating:
5.0

Customer did not leave a comment.

Chelsie H. 
Rating:
1.0

The manager or owner was very rude to me and he screwed up our bill which forced me to have to pay with a friend's credit card instead of the voucher my daughter bought for me and then he blamed me for the mistake. He should not be in business. He's rude, a jerk and kinda loud and mean. I will not ever go back there unless I'm in need of a jerk!

Debi D. 
Rating:
5.0

Customer did not leave a comment.

Darrelyn C. 
Rating:
5.0

Owner was hospitable and very helpful

LLOYD T. 
Rating:
5.0

This was my second encounter with this establishment. I was more than pleased and will use them in the future.

Lashaun J. 
Rating:
3.0

The 24/7 truck share is not very user friendly

Lincoln N. 
Rating:
5.0

Customer did not leave a comment.

Mallory G. 
Rating:
3.0

The inside of the truck was absolutely filthy, but it got the job done.

Matthew M. 
Rating:
4.0

Customer did not leave a comment.

Kayleigh B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Walter A. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
4.0

Customer did not leave a comment.

Dale E. 
Rating:
5.0

Customer did not leave a comment.

Katelynn B. 
Rating:
1.0

Customer did not leave a comment.

Mike J. 
Rating:
5.0

Customer did not leave a comment.

michael J. 
Rating:
5.0

Customer did not leave a comment.

Ida C. 
Rating:
5.0

The staff was friendly and courteous. The whole experience was easy, delightful and professional. I will definitely use them again in the future.

Lashaun J. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

Continue providing great customer service. Place is clean and staff provides excellent service.

MELINDA J. 
Rating:
5.0

None

Antonia B. 
Rating:
5.0

Customer did not leave a comment.

Mackisha B. 
Rating:
5.0

Customer did not leave a comment.

Demario I. 
Rating:
5.0

Don't provide a service and state that there is a deposit and refuse to give it back at the end. Also, it should have been stated when the rental time was extended, that there would be no refunds for turning in 2 days earlier. That is misconceiving.

Shawn C. 
Rating:
5.0

Trash left over under the passenger seat. Could've done a little better job to clean it out. Overall mobile process was very smooth.

Jeremiah H. 
Rating:
5.0

Customer did not leave a comment.

Montressa W. 
Rating:
5.0

Great service

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Cassi R. 
Rating:
5.0

Its really good Nothing to improve

JORGE D. 
Rating:
5.0

Just be nice. Like you were thank you so very much 😊

LARRY D. 
Rating:
5.0

I had this tow dolly reserved at a different location and it was not available and had to go to a different location. Wasted a half hour of my time and they didn't give me 50 dollars for not having my reservation like your policy says very disappointed why have that policy if your not going to honor it.

SONDRA H. 
Rating:
3.0

Location changed last minute by Uhaul. Called the number provided to confirm that location and the gentleman was very nice.

Eric S. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER V. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
2.0

Truck was very dirty on the inside

Roy R. 
Rating:
5.0

Great Service

JOHN B. 
Rating:
3.0

The gas tank was not full, we only drove 24 miles and it took 7 gallons. The online check in and check out process sucks! Very time consuming and tedious. I will not be renting from you again

Barbara K. 
Rating:
5.0

Customer did not leave a comment.

CARLTON C. 
Rating:
5.0

This location and the people are always friendly and polite!! My family appreciates you!

JOEY F. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
5.0

No improvements needed

Sheila M. 
Rating:
5.0

Customer did not leave a comment.

ANGELA S. 
Rating:
3.0

We want a 15ft truck they said they didn't have one but there one park on the lot so we ended up with a 10ft with no loading ramp to move two freezers and other stuff then they messed up on rented I ordered it for four day they charge my card they call on the 3day and told me to return it so I had to pay another day and still didn't get everything mover I im sorry but I will use this company anymore I rather pay more and get the job done

Gary Z. 
Rating:
4.0

Customer did not leave a comment.

Morris H. 
Rating:
3.0

Customer did not leave a comment.

ANGELA B. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN W. 
Rating:
5.0

Customer did not leave a comment.

KENYEA E. 
Rating:
3.0

The brakes were pretty bad. And the app version is nowhere near as good as the internet version.

Nicholas P. 
No reviews have been submitted for this location.

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