Customer did not leave a comment.Nicholas P.
Customer Reviews for Ask Check Cashing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.PEGGY H.
Owner of facility was fine. Cab of truck was dirty & smelled strongly of smoke. We had to wait 45 minutes past our scheduled pick up time before truck arrived. Parking area was very crowded - people parking everywhere, not even in parking spaces which were very limited. Truck was difficult to back up due to the outside inventory of the store- bikes, washers, dryers, windows/doors. A place on the other side of the building might be beneficial but that is part of their car lot too. Process of paperwork went fine.Dwayne M.
This location and people were great. I'd rate the overall experience positive, but less than excellent because we were moved from a UHaul location within 2 minutes of our home to one that was 10-minutes away. Not the fault of Ask Check Cashing.Scott M.
Customer did not leave a comment.Mohamed Z.
Everything was great!NAMEE B.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.NAMEE B.
Customer did not leave a comment.Daniel H.
The location was an absolute dive and we were given a vehicle with wet paint the transferred from the floor of the truck to our furniture and then into our carpetSteven E.
Customer did not leave a comment.NAMEE B.
Customer did not leave a comment.Oliver H.
Nothing. I'm sure I'll be back!!Heather O.
Customer did not leave a comment.Yolanda B.
Everything was fineWILLIE C.
Abdul was great when i picked up. Other staff super helpful when i returnedMichael F.
Customer did not leave a comment.ELAINE R.
I like that they stay open later on Sunday but the truck was so smelly UghhhhChawntina T.
Customer did not leave a comment.ROBIN G.
Customer did not leave a comment.NORDEEN H.
Customer did not leave a comment.CORLANDA S.
Don't allow this particular business to be a UHaul location. Guy barely said a word to me.KEVIN L.
The check engine light was on, it needed power steering fluid in it, the brakes we're bad. Everything else was good.Angel O.
Customer did not leave a comment.Devin W.
Found a Crack pipe and a blunt in the truck....it was dirty as well. Smh but I was able to haul what I needed to.shquanner A.
Customer did not leave a comment.PETER H.
Customer did not leave a comment.jasmine T.
The vendor at this location was very very rude, he gets no stars. This location should not even be an option for drop offs.Johnnie M.
Customer did not leave a comment.Ricco M.
Customer did not leave a comment.Heather B.
everything, prices too high and it wasn't explained.Deneen C.
I'm not sure about what you can do to improve for your next customer but I myself who has dealt with you guys for years would appreciate not being sent to the 3rd party dealers and would like to only deal with a actual Uhaul location if there is a next time!! Because that check cashing place was NOT IT!!Valerie H.
The truck I got smelled like cigarettes smoke. I had to put my mask on the entire time I was driving the truck. Also, the back of the truck was so dirty that I had to get a broom to sweep out the dirt. The only positive experience I had was with the representative. She was very nice and answered my questions. I won't coming back to this location.John O.
Truck wasn't clean, but it wasn't filthy. It had a hole in the plastic on the inside Driver's side & the Glovebox has melted plastic like it had been burned/caught on Fire.Deborah W.
Customer did not leave a comment.James M.
Customer did not leave a comment.DEBORIA H.
Everyone was extremely helpful and nice.CHRISTAL VAECHEL M.
Everything was good keep up the good workshanquia N.
My refund was never applied back to my cardBridgette D.
Excellent customer service!LENEISHA T.
Location very run down and sketchy looking. The man at the front charged me an extra 7 dollars because he said the gas wasn't where it needed to be when I filled it to the exact line and drove 1 mile from the gas station to the return location. Would not recommend this place to anyone, and if you on going alone I wouldn't do that as it doesn't seem safe.Stone P.
Customer did not leave a comment.Kenese T.
Horrible experience! Charged incorrect amount , drove 2 hours there and back to get there they didn't leave keys for truck. Had to spend 5 hours on phone trying to get corrected was even given a case number and advised it would be taken care of still not resolved. Was told rates would be honored because they had to change my pickup location but of course manager tells me at location nothing he could do due to their erriors. I'm just done with U-haul right about now! Will never use their service again!ASHLEY B.
Customer did not leave a comment.KAREN H.
I want to speak to someone in charge about my experience. It was unacceptable the way I was treated.Cassandra C.
Was overcharged and I don't understand whyAlex H.
Customer did not leave a comment.Jorge G.
Customer did not leave a comment.DEVET V.
You provided excellent service.Norvella G.
Customer did not leave a comment.KENNETH M.
Customer did not leave a comment.BEN C.
Poor customer service. The check in process took WAY longer than it should have without any explanation.Rowan D.
read my first review.Joseph B.
Customer did not leave a comment.Alexander S.
I was guaranteed a 17 foot truck through reservation. When I arrived the morning of on the exact time reserved, they advised me they did have the truck and there was not another facility in the area that had one either. I was offered a 15 foot truck that I accepted because I had to have a truck. The truck smelled like cigarette and the AC did NOT work (during a movie in the dead of an NC Summer). I had to make two trips because of this inconvenience which DOUBLED my mileage. Before returning the truck EARLY, I called customer service to let them know what had happened and they advised me that they would note that I would get the $50 reservation guarantee credited to the bill along with a discount for the mileage. When I arrived at the facility to return the equipment, they did not acknowledge or even care of the issues that I had that day. The exact response that I received to me advising that the AC did not work was "Oh Ok". And they advised that they were going to charge my card the full amount owed, which I did not let them do!!!!! This is unacceptable that these non professional ghetto spots have the opportunity to represent the Uhaul brand. I would have NEVER chose to rent from this location. My original requested location was 716 Capital Blvd which I had a previous great experience with. They called me the day i made my reservation and advised me that they would not have a 17 ft truck available and changed the location to 2510 S Wilmington St. If I had of know that I would end up with a 15 ft truck anyway I would have rented from the 716 Capital Blvd location. I am very dissatisfied that despite the horrific challenges that I faced that day I am STILL being charged full price and the likely hood of me using Uhaul going forward is slim to none.Kadisha H.
Truck was dirty and had items left in the truck that belonged to the previous customer. I was supposed to be able to pick up the truck using uhaul 24/7 but I was forced to go into the store where no one was wearing a mask except me. They then upgraded me to a 15 foot truck instead of a 10 so I wound up paying more for gas.Nathaniel S.
Customer did not leave a comment.David O.
Customer did not leave a comment.Paola E.
Very pleasant personnel Everything professional.Elmer H.
The inside of the truck was super dirty. There was garbage. Water bottles and used napkins and the floor was filthy.Cheryl E.
Kind of sleazy, vagrant in lobby, but it is what it was a check cashing placeKen M.
Customer did not leave a comment.James S.
Customer did not leave a comment.Bryan R.
Easy drop-off location!Dave A.
Customer did not leave a comment.PHILMORE M.
Customer did not leave a comment.LUTHER T.
My original reservation was with Storage King, 315 Hubert Street. No One was there at the time of my pick up! The office was supposed to be open, no-one was there! They had a sign on the door indicating someone would be back in 20 minutes, Stupid me - I waited - no one returned. After calling the main number to Uhaul they switched my reservation to "ASK Checking". The truck's AC did not work, the people behind the bullet proof windows (yes - that type of place) were indifferent. NEVER AGAIN will I use Uhaul.john H.
My uhaul was disgusting. It has an old pizza crust stuck in the dash. The uhaul I ordered was an 17 foot and they didn't have that, so I had to settle for an 15 foot. It was a terrible experience. But the lady that helped me was really nice.Kari S.
Very kind and polite, very professionalHal Q.
When I got there. The truck i ordered was not available. I had to use a small truck, and it added extra miles because I had to make extra trips to the storage unitMICHAEL H.
Upon arrival, my husband was asked to unhook, and then physically push the trailer across the parking lot to where it need to be stored.JASON G.
Customer did not leave a comment.Cathedia R.
Customer did not leave a comment.Silda N.
They rented me a truck but didn't tell me when it was to be returned. I thought it was a 24 hour rental and they wrote it for 9pm that night. And then charged me for a second day. This place is shady and the manager was rudeKristopher S.
No comments, everything was fineAnita M.
Customer did not leave a comment.Michael F.
Clean the ashtray in vehicle. Fix broken windshield wiperEvan M.
The price to rent the uhaul for a couple of hours was very high I wish you offer unlimited mileageReggie F.
This location itself is good. The lady who helped was friendly and very helpful. BUT the actual shop housing the U-Haul franchise needs a makeover. Felt unsafe and uncomfortable waiting for my turn at the counter.Albertus K.
Customer did not leave a comment.Steven M.
Van is showing check engine light Breaks not ok Doors don't close properly Charge was too muchChristopher N.
Customer did not leave a comment.Kalisha R.
As i see it theirs nothing you can do to make it better it's good as it can bAnnie W.
Customer did not leave a comment.delores H.
Customer did not leave a comment.Kenneth L.
I had made reservations to complete a one-way use of the truck. However the reservation/order was not entered into the system. I had two phone calls from two different store agents inquiring the status regarding returning the truck which was a one-way reservation.Michael P.
Customer did not leave a comment.Margeret K.
The system was down when I went to go pick up the truck, which was not their problem. But when they ran my card for $72, they said that my card was declined when I have enough money on my account and then had me pay $100 in cash and did not receive the $28 back at the end and said they didn't have a receipt for me.Amanda C.
Customer did not leave a comment.Wesley E.
This place was HORRIBLE . I would not recommend anybody to come to this place. The place looks terrible and the staff was terrible also. This was my worse experience inside of a â€œbusinessâ€.Briana S.
Our representative was courteous and well informed. We had a pleasant experience start to finish!janet T.
Trying to figure out how $40 turned into 100 place is a complete rip offSHERIKA B.
I returned my one way trailer rental to this location the morning of 4/27/20. I called today, 4/28/30 at 7:00 pm because it still showed on rent. They told me they couldn't look me up in the system to see if I returned it. Very shady place and UHaul should not be associated with this type of operation. It's returned only because I said I'll call the territory sales rep.Michael D.
Customer did not leave a comment.Charles L.
Customer did not leave a comment.Arthur William B.
Customer did not leave a comment.MICHAEL F.
Customer did not leave a comment.Carlos R.
I got charge $242 in two payments one $161 and the other $81 on the day of pickup but for with a receipt that's states $140 Not a good experienceTerrance M.
Customer did not leave a comment.Patric P.
Customer did not leave a comment.Kyle M.