Worst moving experience ever! For starters, the key to the lock wasn't the right key - I had to buy a lock to secure the contents. Second, the inside of the windshield was so dirty I could hardly see out of it. Third, the front tire went flat just sitting in my driveway. I waited and waited for the repair person to show up, only to find that he/she had already been there to fix the tire. He didn't ring my doorbell, send me a text or anything. Fourth, the following morning when I needed to take the load to Greensboro, the truck wouldn't start at all - even when my neighbor tried using his truck to jump the battery. I called roadside assistance - the guy was very nice - but it was going to take an hour to get someone there to jump the battery. In the meantime, my neighbor kept trying to jump the battery and after about 30 minutes it finally worked. I was concerned about it happening again, so I kept the motor running while we unloaded. I am NOT at all happy with the experience and will never use Uhaul again!!Laura R.
Customer Reviews for Ask Check Cashing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service is excellent the trucks is in good shape ! I would give it a 9 + (Amos P.
Very niceANGELA H.
The lady who helped us check in was very friendly and helpful.Kaylan C.
Customer did not leave a comment.SULAIMAN A.
Customer did not leave a comment.ADA G.
Customer did not leave a comment.Chris S.
I have rented from this location several times over the last several years and have always had a positive rental experience. I would highly recommend this location, they represent UHaul very well!David D.
Check Engine LightCANDIS H.
Customer did not leave a comment.Philip K.
The failure of your online application to recognize existing, and or even newly created account, resulted in our inability to pick up the truck before office hours. This resulted in us having to wait around an extra hour in order to get the truck, as we had to wait for the office to open. This is an excusable and failure of U-Haul.Peter C.
My location for pick up was changed 3 times and then the last time it was changed I was not notified. plus charged for gas when we brought the truck back with a little more gas that when we picked it up.TIMOTHY H.
Customer did not leave a comment.Noah D.
I didn't get my truck until almost an hour and half after my reservation. I selected 8am with self-check-in, was told the evening before it wouldn't be ready until 9am, then the app told me I couldn't get it until 10am. The ONLY person who helped was at the site itself at 9:30am (even though the app said it did not open until 10am), meanwhile the people on the phone couldn't figure it out for me. If I could rate the process I selected which wasn't supposed to be working with anyone on-site, it would be 1 star.Amanda B.
Every thing was fine with me.Wesley S.
Customer did not leave a comment.BRIAN P.
Customer did not leave a comment.Kimberly W.
Customer did not leave a comment.Ann P.
Provide a full tank in order to allow the customer to return it full. It is a waste of time and money to try to return it 1/4 tank. Indeed, you likely do not allocate the overage to another customer, but pocket it by requiring the next customer to return it as given by the last.Debbie L.
Customer did not leave a comment.Carlos V.
Customer did not leave a comment.Garrick K.
Customer did not leave a comment.Roberta H.
The passenger side door was off the hinge so you had to keep slamming it repeatedly in order for it to stay shut and the inside of the cabin was smelly like sweaty guys moving some furniture. However it wasn't dirty. We informed them about the door and the inside we just sprayed Lysol in and that took care of the smell but otherwise we had a great experience.Thelma R.
The gal behind the desk was great but I set a 6am pick up which the guy working the evening before didn't get prepared so I couldn't pick it up until after 8. Also in a not so great part of townJustin K.
You changed my reservation location and truck size without telling me in advance. What the hell? I had to drive an extra 20 mins out of my way, wasting time I would have had with the truck.James V.
Edith the manager was superior.Danny E.
Truck broke down and I told them about it. They let it sit there for 6months before they picked it up. They are charging me for the entire time it sat there.Aaron M.
Truck needs maintenanceKayla C.
Customer did not leave a comment.Keona B.
Customer did not leave a comment.SHONTA M.
First, we reserved the truck for mobile pickup (no store interaction needed) at 7:30am, only to arrive and learn that they had changed our reservation to in-store and we had to sit there and wait until 8 when they opened to check in and get the keys. Second, we reserved furniture pads at checkout and did not find out until arriving on the morning of our reservation that our location didn't have any furniture pads available. Both of these issues should have been communicated to us in advance.Rachel C.
Customer did not leave a comment.Daniel Y.
I was a little worried about this location, but I found the staff to be very pleasant and helpful. They made me feel very comfortable and they were extremely courteous. I have never rented a u-haul before, but they took the time to explain the process to me and I would be happy to go back tomorrow and do it all over again!Brooke M.
Was just upset due to i lost almost an hour of my time due to my location for pick up being changed when my email confirmation was completely different. Went to my email pickup location because that is where I choose to pick up the truck and them not having me in their system. The truck was clean but didn't shift into gears very well and seemed hard to accelerate to the correct speed.Leandra L.
website check in took too long. Also wasn't expecting to need two people to verify that I can rent a U-Haul.Sarah R.
Hire a guy to put the dollies on truck!Kenneth J.
Customer did not leave a comment.Tammy B.
Sketchy neighborhoodMichael H.
Customer did not leave a comment.JOSEPH G.
Thank you for your servicesGLORIA J.
Customer did not leave a comment.MARINA M.
Customer service was excellent. As UHAUL is one aspect of this business, there were many people coming and going in a small tight space.Vincent M.
No paper work sent me on my way the price was 100 dollars more than what I saw on line I have used uhaul a lot ,I never use again I was told truck would be in Fuquay Varina NC but I had to go 30 miles out of my way to pick the truck upKENNETH B.
Customer did not leave a comment.Grant P.
Thank you. This time the rep was through and kept things moving and proved to be efficient and dependable.LULA D.
Employees was very rude and non understanding and tried to scam usRakuan R.
The person I returned the truck didn't do anything but shake his head when I showed him the rental question. I wasn't sure if he was supposed to inspect the truck or ask me any questions but there was no further interaction.James H.
Customer did not leave a comment.Julissa T.
Customer did not leave a comment.Ivan K.
Customer did not leave a comment.Heather W.
I went into the location the day before I needed the equipment and reserved what I needed. When I arrived the next day, another employee (new) informed me that he had just rented my equipment to someone else. Another employee got involved, found the equipment for me at another location, and issued me a partial refund.daniel C.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Nicholas P.
Customer did not leave a comment.PEGGY H.
Owner of facility was fine. Cab of truck was dirty & smelled strongly of smoke. We had to wait 45 minutes past our scheduled pick up time before truck arrived. Parking area was very crowded - people parking everywhere, not even in parking spaces which were very limited. Truck was difficult to back up due to the outside inventory of the store- bikes, washers, dryers, windows/doors. A place on the other side of the building might be beneficial but that is part of their car lot too. Process of paperwork went fine.Dwayne M.
This location and people were great. I'd rate the overall experience positive, but less than excellent because we were moved from a UHaul location within 2 minutes of our home to one that was 10-minutes away. Not the fault of Ask Check Cashing.Scott M.
Customer did not leave a comment.Mohamed Z.
Everything was great!NAMEE B.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.NAMEE B.
Customer did not leave a comment.Daniel H.
The location was an absolute dive and we were given a vehicle with wet paint the transferred from the floor of the truck to our furniture and then into our carpetSteven E.
Customer did not leave a comment.NAMEE B.
Customer did not leave a comment.Oliver H.
Nothing. I'm sure I'll be back!!Heather O.
Customer did not leave a comment.Yolanda B.
Everything was fineWILLIE C.
Abdul was great when i picked up. Other staff super helpful when i returnedMichael F.
Customer did not leave a comment.ELAINE R.
I like that they stay open later on Sunday but the truck was so smelly UghhhhChawntina T.
Customer did not leave a comment.ROBIN G.
Customer did not leave a comment.NORDEEN H.
Customer did not leave a comment.CORLANDA S.
Don't allow this particular business to be a UHaul location. Guy barely said a word to me.KEVIN L.
The check engine light was on, it needed power steering fluid in it, the brakes we're bad. Everything else was good.Angel O.
Customer did not leave a comment.Devin W.
Found a Crack pipe and a blunt in the truck....it was dirty as well. Smh but I was able to haul what I needed to.shquanner A.
Customer did not leave a comment.PETER H.
Customer did not leave a comment.jasmine T.
The vendor at this location was very very rude, he gets no stars. This location should not even be an option for drop offs.Johnnie M.
Customer did not leave a comment.Ricco M.
Customer did not leave a comment.Heather B.
everything, prices too high and it wasn't explained.Deneen C.
I'm not sure about what you can do to improve for your next customer but I myself who has dealt with you guys for years would appreciate not being sent to the 3rd party dealers and would like to only deal with a actual Uhaul location if there is a next time!! Because that check cashing place was NOT IT!!Valerie H.
The truck I got smelled like cigarettes smoke. I had to put my mask on the entire time I was driving the truck. Also, the back of the truck was so dirty that I had to get a broom to sweep out the dirt. The only positive experience I had was with the representative. She was very nice and answered my questions. I won't coming back to this location.John O.
Truck wasn't clean, but it wasn't filthy. It had a hole in the plastic on the inside Driver's side & the Glovebox has melted plastic like it had been burned/caught on Fire.Deborah W.
Customer did not leave a comment.James M.
Customer did not leave a comment.DEBORIA H.
Everyone was extremely helpful and nice.CHRISTAL VAECHEL M.
Everything was good keep up the good workshanquia N.
My refund was never applied back to my cardBridgette D.
Excellent customer service!LENEISHA T.
Location very run down and sketchy looking. The man at the front charged me an extra 7 dollars because he said the gas wasn't where it needed to be when I filled it to the exact line and drove 1 mile from the gas station to the return location. Would not recommend this place to anyone, and if you on going alone I wouldn't do that as it doesn't seem safe.Stone P.
Customer did not leave a comment.Kenese T.
Horrible experience! Charged incorrect amount , drove 2 hours there and back to get there they didn't leave keys for truck. Had to spend 5 hours on phone trying to get corrected was even given a case number and advised it would be taken care of still not resolved. Was told rates would be honored because they had to change my pickup location but of course manager tells me at location nothing he could do due to their erriors. I'm just done with U-haul right about now! Will never use their service again!ASHLEY B.
Customer did not leave a comment.KAREN H.
I want to speak to someone in charge about my experience. It was unacceptable the way I was treated.Cassandra C.
Was overcharged and I don't understand whyAlex H.
Customer did not leave a comment.Jorge G.