Great people at ASPEN STORAGE! The staff go above and beyond. They truly care about their relationships and are very knowledgeable! My wife and I highly recommend using them for any of their services. Thank you for your outstanding customer service!David C.
Customer Reviews for Aspen Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was not very clear that it was even the drop off location. The instructions online don't make it very clear either.Erika P.
Customer did not leave a comment.VANESSA M.
Customer did not leave a comment.Justin S.
Customer did not leave a comment.William R.
Refund me what I am owed and also people need to get there information right. Still charged for something that wasnt my fault after I disputed it. Hopefully Heather will get this mess figured out as I only did what I was told.Jana A.
Customer did not leave a comment.Andrew L.
I don't know why I was instructed to drop off at this location when there was a UHaul within a mile of my drop off location. Plus there was no one at this location to help me and I had to get a stranger to help me. I preferred a place that was openedDarlene J.
Customer did not leave a comment.Slade S.
Easy to do business withsteve K.
Customer did not leave a comment.Shawn W.
Customer did not leave a comment.Wade M.
Customer did not leave a comment.Laura J.
They charged us extra money because both Uhaul and the manager at this location lied to us that dropping our truck off at 6 pm would be fine and then backed out saying they never said it. I know damn well the calls are recorded and you can go back and listen to TWO different Uhaul employees say 6 pm was fine. If I ever move again I will hand walk all my crap to the new house before I use Uhaul again.Bret T.
again very nice and very efficientFred S.
Customer did not leave a comment.Timothy W.
The manager of Aspen Storage went above and beyond. Welcomed us to the area, gave us info on other local businesses and attractions.Richard J.
I was charged for 2 days when I was told by location I could bring trailer back late sonce I picked up late. Unfortunately.... U-Haul charged for 2 days.Stephanie H.
the reservation process over then phone was clunky at best and didn't give me the impression i even had a reservationdale E.
Customer did not leave a comment.GERALD R.
ASPEN charged me $127.50 for an hour and a half just to pick up and drop of the u haul truck from the St Cloud, UHaul location, this is unacceptable!!! If ASPEN had told me this, which they did not, I would have never ASPEN pick up the uhaul and drop it off for me, I would have done that myself. ASPEN is a rip off!!!Suzanne G.
Excellent, professional and caring staff at Aspen Storage. Highly recommend them for any of their services they offer!Patrick M.
Customer did not leave a comment.Scott Z.
Customer did not leave a comment.Ashton N.
Customer did not leave a comment.Tommy V.
There should be a checklist in place before allowing a customer to use itBrandy K.
Customer did not leave a comment.Mark S.
Upon pick up the truck cab was littered with candy/snack wrappers and the main compartment had not previously been swept out. Better care of the truck prior to pick up would help.Kate B.
Customer did not leave a comment.Lynn S.
Customer did not leave a comment.Lisa M.
Customer did not leave a comment.Shiloh V.
Very pleased with the customer service. Brook was very polite and courteous.Paul R.
Customer did not leave a comment.Adrianna M.
Awesome people! Would highly Recommend this location! They are wonderful! Can't say enough about how much they care!Patrick M.
Smooth transaction, very friendly staff to work with! We'll definitely use them again!Julie H.
The people were awesomeSasha C.
Good customer service Thank you!!!Richard G.
Customer did not leave a comment.Paul Z.
Customer did not leave a comment.Cliff B.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.DENNIS R.
Great staff! Helpful, knowledgeable and friendly!Paul T.
The service was far and above what I have experienced at other UHaul sites. People were very friendly and service beyond belief. I have already recommended this site to my family and friends. Can't say enough good about my experience there!rodney S.
Customer did not leave a comment.Matthew C.
Customer did not leave a comment.Brittany R.
Customer did not leave a comment.BRIAN P.
I called this location prior to dropping off the trailer and no one answered. I arrived at the location around 7pm on Sunday and was not have any instruction on how to properly drop the trailer off.Brett K.
Customer did not leave a comment.Jodi B.
Door on trailer was extremely difficult to open , even rhough according to rental agent the trailer was just received from service center.Richard B.
Nothing. Everything was great. The staff were really friendly and helpful.JOSEPH M.
I think a trailer that size should have a trailer jack on the tongue of the trailer.alan N.
Customer did not leave a comment.JULIE L.
Customer did not leave a comment.DENNIS S.
Customer did not leave a comment.SAMANTHA B.
Customer did not leave a comment.Natasha M.
Customer did not leave a comment.JASON H.
Patrick and Riko were beyond helpful and professional. I had an issue with my lights and Patrick went above and beyond to help me get this resolved so I could leave with the trailer that night. Rio was very pleasant and knowledgeable and i would highly recommend this U-Haul to anyone. Thank you!LISA S.
The associate who helped me, Rico, was very pleasant and very helpful to make sure I had what I needed. The process was easy and quick. The price was very reasonable.DONALD K.
Customer did not leave a comment.JOSEPH M.
Better available sizes on hand or accessible.LARRY S.
Customer did not leave a comment.john F.
Customer did not leave a comment.ELLEN N.
Customer did not leave a comment.Paul W.
Customer did not leave a comment.SARAH S.
Patrick told me that the lock he wanted to buy was originally $60 but would sell it to me for $15 to help us out because we waited for like 45 minutes. I didn't want the lock, he talked me into buying the lock for $10 and said he was giving me a really good deal. When I got to the Uhaul in Brooklyn Park, they were on sale for less than $10 and the normal prices was only $11.99. Can't stand liars. We were there over an hour, it just took a really long time and they weren't organized or together but they were really nice. Also, they didn't tell us that we needed to keep the contract with us on hand whilst driving it, which luckily we did. We also needed that contract for their 1 month FREE special. These are vital details that need to be shared.RHIANNA J.
Great service on both ends!LYDIA L.
Customer did not leave a comment.Renee H.
Customer did not leave a comment.KASSIE W.
Customer did not leave a comment.NICK MARY L.
The hours could be extended to accommodate more people's work schedules. 9am to 5pm is not good enough.Jared H.
Customer did not leave a comment.Brett S.
Customer did not leave a comment.JESSE G.
Customer did not leave a comment.KEVIN J.
Fast, friendly, professional, knowledgable !Richard P.
No improvements needed, everything was outstanding.GERALD A.
Good place to drop off, no luck renting!Frank H.
The staff was very friendly and helpful.TRACY B.
Customer did not leave a comment.BURT D.
Customer did not leave a comment.Nick L.
Customer did not leave a comment.Kathleen B.
Seemed confused about renting the equipment. His printer didn't work and could not print me a rental contract.MENTOR A.
I have zero complaints. I was in and out in 5 minutes, Patrick was very customer friendly.KRAIG C.
Patrick was very helpful, I would recommend Aspen storage to everyone!!CURT K.
Customer did not leave a comment.Jimmie H.
Customer did not leave a comment.DARLENE W.
Patrick was very friendly and helpful. Very pleasant experience.GERALD B.
It was closed when I dropped off. was a 24hour drop off location but closing at 4pm is very odd to me. there wa nothing that stated how we should drop off our trailer or paper work stating what to do, so we guessed, and left some paper work in the key drop box. Not well lit area or clean or inviting.dan L.
No military discount offered on a one-way rental.KYLE R.
Customer did not leave a comment.jayson K.
Customer did not leave a comment.Jon P.
Customer did not leave a comment.SCOTT C.