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Michelle B.
Customer Reviews for Assertive Paint Works and Collision
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was very easy to pull into and the staff were friendly and helpful
Marcie N.I have used Uhaul 3 times in the past 2 years to move out of state & this was by far the worst experience I have ever had. First, I reserved the uhaul almost a week in advance. Someone was supposed to call me by Saturday at 6PM to confirm. I never received the phone call. I tried reaching out to customer service Saturday & was on hold for 45 minutes, transferred several times, & then hung up on before I could speak to anyone. Second, I get to the first pick up location on Sunday to get the uhaul & trailer, the place is closed. I was supposed to pick up the uhaul at 10AM, was on the phone with 4 different people & no one could really assist me. I have two small children & we needed to be out of our house by a certain time on Sunday; which we couldn't be & we ended up having to pay our landlord additional money for not being out. I finally received a call around 12PM & he told me he could reserve the truck & trailer for me to do an after hours pick up but, it was at two different locations. Which at that point, I had to do what I had to do because, we were supposed to be on the road by 2PM. Thirdly, I get to the pick up location for the truck & the trucks are blocked in by another truck. Finally find the truck that's reserved for me, get in & it's on E; 0 miles. I had to use a gallon jug to go get gas & pour it in the truck before I could ever leave the parking lot. I also, had to drive from Jennings to Lafayette to get the trailer. That was an extra gas expense that I wasn't prepared for. So, a trip that was only supposed to cost me around $130 in gas ended up costing me $200. The truck was disgusting & smelled like an ashtray. There was dirt & dried mud everywhere inside. I had to sweep the back out before I could even load our belongings. I definitely would not recommend!
Maygan B.Two weekends in a row I was diverted to almost 50 miles from the original location the rental scheduled to be picked up. This imposed an additional 1.5 hours and more miles. Niort all equipment was provided which had been reserved.
Mark M.Exceptional service!! Thank you Natalie for all your help!!
Joe D.There was nobody there to speak to. It wasn't in a great area of town We had to sit there for 1 1/2 hours due to internet problems. We called the customer service line and we're put on hold for 45 minutes. I think anyone calling the line with a reservation pick up problem should be placed on another line to be tended to sooner. It was absolutely ridiculous!! We drove from another state to be on time and we got screwed!! No customer service!! Customers don't matter to this company!! It's all about U-haul making money!! We should've gotten a discount.
Rudolph M.Allow pickups to be handled via phone call if necessary. We spent an hour and a half trying to go through the pickup process and chatting with 5-6 different agents on the website live chat with unresponsive service/internet access. A phone call could have made it go much smoother.
Devin P.A Jennings pickup and drop-off was requested for both rentals in one week. Received a text saying there was nothing available. Had to pick up in Gaudian for the first and Lake Charles first the second. Returned the second rental to the Jennings location and 5 trucks (2 being the size I requested) just sitting on the lot. Having to go out of town for both rentals was costly and time consuming. I felt taken advantage of and misled because i was made to pay more due to the company telling me there was no rentals available in the location available, then leaving this was not true.
KIMBERLY B.Great service!!!
Kori M.Place was closed I didn't feel safe there at night
MIRANDA G.While I was at the drop off location on time. Due to the personnel having trouble with the software for someone in front of me it took them a long time to get that person checked in. Then someone came in after me who wanted to make a payment. They said it wouldn't take long to take care of that person, which it didn't, however then they checked me in LATE and I was charged an extra day. I have been refunded for that but I had to chat with the main UHaul office to get that straightened out.
john C.I could not return truck due to a hurricane. I protected the truck by putting it in a building during storm. When the roads were opened I returned the truck only to be charged for extra days. Very poor decision....
GERALD C.This location has extra charges I didn't understand. As they had my debit card, they sent copy of bill before I had chance to approve It. Please compare the price I paid at location I picked up truck and the prices I was charged at drop off location. Barbara Kowalski
barbara K.Not sure dropped off after hours. But the location was easy to find and clean and easy to park at and the drop box was easy to find.
TAMMIE L.The website didn't work well for pickup or drop off. Thankfully drop off was during business hours and the lady behind the counter was great! She was able to check me in immediately and take care of everything. Thanks!!
DOUGLAS F.Loved the courtesy
CHAD O.He was great. Service was quick.
PATRICIA H.No additional comments
Anthony T.The self-checkin web site was a nightmare and ultimately did not function. The local facility and their personnel were outstanding.
Doug F.Nice and very helpful
Katie T.The local rental guy in Jennings, La. is so much better than the location in Lake Charles.
Alvin D.Made Reservations on line ...EASY .....was on time for pick up ...EASY .....trailer was KEPT properly ....EASY ..and Return was Easy ....thank You UHAUL.... Jeff
Jeffrey H.Brian was amazing and we appreciate his professionalism and compassion so much! We are Hurricane Laura victims and Brian was a bright spot in our day. Thanks so much!
KAY S.he charged me for the insurance even though i didn't want it. I didn't realize he had charged it to me until after i arrived home.
David L.Very find courteous & helpful.
Lydia B.I would not recommend u haul, pick up and drop off both said "we don't clean these tucks"" ???????
ken L.Everything went very well, will be back!
Tiffany C.No problems dropping off trailer.
David S.Everything was fantastic service was awesome
Dustin W.Brian did a great job of making the rental process smooth and he was helpful and friendly. I appreciate his help and would do business with him again. Thanks Don
Don W.They need to have pads available so we can protect the furniture.
Darryl G.The cab floor was dirty. The interior of the truck was full of leaves and dirt when I picked it up. I let the business know it was not clean when I returned it.
Darryl G.I asked for 60 pads and was told they only have 40. I said I want them for the job. When I picked up the truck I was told they only have 3 pads, the other 37 had been given to someone else. That was very unprofessional and discourteous. Also when I arrived to pick up the truck they had to update all my information again. It kep my information from Arizona and not my Louisiana information when I signed to get the truck.
Darryl G.A little high to have a truck less than 24 hrs.
Brandi I.The office and facility Could definitely use some repair and updating. The owner was nice and very helpful.
Daniel M.U-Haul customer service 1-800 line sucks they need people skills so rude
tommy R.Everything was so quick & easy. Assertive Paint Works and Collision Representative was professional and courteous. No improvement{s} needed.
DIANA W.No problems, truck was available and ready for our pickup time.
Evelyn G.Donald at the location in Wilson, La was incredibly helpful. My move would not have happened if he had not gone above and beyond. I just wanted it on record that everything went smoothly because of him Thank you sir
JAMES R.I tried to switch credit cards and it did not work so I had to reimburse the person that picked up the truck. Why take a credit card if it can not be used by the person picking up the uhaul
tracy M.Horn did not work
Darius B.I will not recommend U-Haul to others due to trying to connect by phone as well as by on-line chat with anyone at U-Haul to discuss finalizing my contract. I have documented each phone call (7) and the excessive wait time to which no one ever connected and each on-line attempt (5) where each session timed out with zero response from U-Haul.
John W.My original pick up place was in Lafayette, LA and it got changed to Jennings,LA...which took me out of my way . The actual location where we picked up was ok. The guy was very friendly and helpful.
Leorey M.