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JOHN T
Customer Reviews for Astoria Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Strap broke on my trip causing a failure on the load causing it to swing. Always inspect your straps
GABRIEL JFellow at the counter was very friendly & Efficient.
GERALD DFast and friendly service. Easy checkout and return!
KEVIN MVery friendly. Made everything very easy for me during the rental process and return. Took a lot of stress out of a stressful day. Thank you!!!!
LUKE HVery friendly and helpful staff! It was a quick, easy and hassle free experience. I will be back.
NATHAN TDon’t rent trucks that don’t go into reverse without letting people know first
RICHARD MIt was a very pleasant experience.
BILLIE MAnything that is possible to make the location and the office more visible would be helpful. and good for business!
KENNETH PSmooth transaction, the customer service representative was very friendly and got me a deal on blankets and a dolly !! Great experience 🏴☠️
JOHN DThe staff is awesome, great place to have a unit. Thanks
Jim C | Overall ExperienceEverything was great! The employee was very helpful and did his job well!
CAROL SVery sweet guy at the counter! Lovely customer service!
KARISSA DTell the guy at the front desk to do his job. I brought my truck back and went to turn the keys in. Asked if I needed to do anything else and as he was watching you tube on his phone he said no you are good. But on my app the truck was not checked in and it would have charged me more money if returned after hours. What a mess.
Michelle VWhen I received the trailer the office people did not hook it up properly luckily I realized it when I stop for gas. The trailer hitch was not connected.
COLE KGreat people
RICHARD BThis uhaul location is great if you need a truck you need to go here
PHILLIP STop-notch customer service and very professional, I’m so grateful to have a local U-Haul location in our community and the people that work there are phenomenal.
QUINN HTop-notch customer service and very professional, I’m so grateful to have a local U-Haul location in our community and the people that work there are phenomenal.
JEANINE BWhen the address for this location, 549 Hamburg Ave Astoria, OR 97103, is put into google maps the directions are incorrect. Sent me down a dead end street that was very difficult to turn around. I know this is not U-Haul fault, but may see about getting this fixed before somebody gets a truck stuck down a dead end street.
JACOB CThe reason I stick with U-Aul is because of this location in Astoria. All the employees are personable and professional.
Patricia MOverall the auto transporter worked great. Better loading instructions and a winch would make it a much better experience. The ratcheting tire tie downs need lubricant.
ivan sQuick and efficient service with a very friendly and helpful staff.
JASON LBe able to talk to the center where you rent the actual u-haul. Going through the call center is royal pain in the tushy. I had issues during the pickup and could not even speak to the representative that or the place that I picked it up from.
LYNDA MThe lady at the counter was new and the gentleman training her was very patient and professional with her. They both were very sweet. I highly recommend this location.
Amy KGlad they had the 26 ft truck
Robert WTom was completely knowledgeable about his job. He was friendly and efficient. I will be back.
ROBERTA BJohn was wonderful-such a great attitude, helpful, and wanted to make sure I understood everything. Very refreshing customer service that is hard to come by these days! Thank you!!
ALISA Zwe dropped off the night before we were due to and phone staff was helpful in navigating the situation, thank you!!!!!!
crystal mDropped this off after hours and used the app to complete the job. Location was big-rig friendly!
Brooke HThe guy who was taking returns was rather aloof... needs a lesson in Public Relations.
Nita BIt was a drop off so could not answer about personel
Joseph WThe side door on the van was difficult to open, but otherwise the vehicle was quite good. We we're happy to find this location in our home town and will use it again.
Elizabeth NVery friendly staff!
Mary-Rain OBill is a awesome fellow
Jan LPaying attention to returns and not ignoring them.
Jimmie wEasy hassle hassle-free drop off.
Rhonda RIt's hard to distinguish between issues in the central office versus our local location, hence the "average" review. The good news was we didn't have our truck improperly returned by staff at this location (resulting in thousands of dollars of fees because they charged us for a trip to TX last time in Tacoma!) and we did not have to drive all over the Seattle metro area to go from location to location at the last minute (as we were packing to move the next day) looking for a truck since they canceled it at the last minute and no one answers the phone and central booking was trying to get us to drive 1.5 hrs to pick up a truck that may or may not be there. Ahhhhhh, memories. But here's our experience this time: there was some confusion when I called to confirm 24 hours before pick up: it was apparently double booked and the one order I had put in was canceled with no notification, so I thought the truck was canceled. Would have been nice to be notified about this problem. The central office then booked trucks at two more locations for me (one at a location that is still a mystery since I didn't return the call from that office) and two different times. Since this seemed highly unreliable, I had to drive down to this original location to find out what happened (since of course no one answered the phone) and I was able to discover that there was a truck in my requested size sitting in the lot, even though the clerk said it was for someone else (what is the name on that reservation, I asked, thinking it might be my partner. He replied: it's not your name. I replied: how do you know it's not me, since I haven't given you my name yet?) Turns out it was me after all, and they had somehow double-booked the truck and only canceled one of the reservations, which was the one on my paperwork. :-/ SO MUCH UNNECESSARY CHAOS, UHAUL. We picked up the truck the next day and the blankets we ordered weren't there, so we had to drive 30 min away to pick them up at another location, and traffic was so bad it made me late for my appointment. This is all on the date of our move, so very inconvenient. The condition of the truck was great and we had no problems with it. Upon our return, given the Texas situation, I asked for a receipt immediately and that was provided with some disdain and mansplaining and the clerk taking the person who arrived after we did -- but whatever. At least it worked out and seemed to be correct. I would consider this a below average experience given the random cancelation and need to fix that at the last minute plus drive to get blankets, AND deal with jaded staff and an overzealous central booking person, but because nothing terrible happened and it's UHaul, I would say it was average. But seriously, UHaul central office -- it's not pandemic times anymore. Get your act together.
Jennifer BThe rep was very friendly and knowledgeable and could not have been any better 👍 definitely will use you all again .
Lacey BThe middle seat and the belt of the middle seat were very sticky. We had to clean the middle seat and we had troubles adjusting the middle seat belt because of the stickiness.
Tina TI have concerns about my bill. $92.22 has been taken out of my account,. I only drove 11 miles and I replaced the fuel. I see that there’s an additional hold on my account for $31.37.
Blaine EWas called early in the morning of my reservation and told the brand new pick up truck that I had reserved needed service and that I would be given a box truck instead. The replacement box truck was in very bad condition and when I returned it I saw the owners of the U-Haul getting out of the brand new U-Haul truck that I had reserved (obviously it did not need service, also when I picked up the box truck the customer service representative who was good had no knowledge of an issue with the pickup). I will never rent from this location again, and I will ensure everyone I talk to on the coast is aware of how bad it is. I will also most likely be leaving a one-star Google review.
Evan WTom was personable and very competent. Local use only and it went as advertised. Very good experience. Thanks
Dan CSuper friendly and everything was ready to go.
Matthew MThe agent was supremely courteous and very helpful, one who truly goes the extra mile. The best!
Steven BJust asked me to leave keys and I was all done. Hit me with a mileage charge after the fact. No chance to rebut since they said just drop keys all good.
Bryan BMake pick up trucks accessible at more uhaul stores. I had to travel to get the pick up truck and ended up having to spend extra money on milage because of it.
Joanne STook 2 hours for online check in. System was slow & backlogged. Very frustrating.
Tara JWebsite said it was open. It wasn’t. A neighboring business person helped me to find a trailer tongue jack to disconnect.
Michael LFast Van..Hahaha 🏁
MATTHEW RYour app to pick up before opening hours doesn't work well spent almost half hour trying to get the keys Finally got a rep on the phone only for the app give me the wrong code for the keys. The rep had correct code wasted my time won't ever use the app again
William REfficient, professional, and personable outfit.
Jason LAlways a cheery reception at this facility and professional service.
Michelle BI was never told that the truck rate was calculated by milage and received a surprise invoice after I returned it.
JOHN LI was charged for the 3rd time before I was told the amount and if it was ok.
Chris B, I want to present you a complaint or disagreement about a situation that is occurring with a reservation I have, below I explain in detail. On March 9th I made a reservation (number 73334040) in person at one of their offices, I booked a 10-foot truck, and a trailer, I will be moving out of the City, I made the plans in advance because I wanted to avoid setbacks. Yesterday I went to the same office where I made the reservation just to change the day I would pick up the truck, (it would no longer be Saturday, it would be Sunday) and the person in charge told me that it was fine, that there would be no problems, and later you send me a text message where you tell me that the place where I will pick up the truck is in another city, and the trailer will also be in another City, I immediately called the place where I made the reservation and the person tells me that the truck they had broke down and that they can only offer me a 15 foot truck, and that the trailer is not in this City but in another, I am really very worried I could not stop thinking about it, It has caused me a lot of stress for three reasons. If I made a reservation in advance because you notify me two days before my move of these changes, why did you not take my reservation seriously in advance. Secondly I made the reservation for a 10 foot truck because it is enough space to move my things, I understand that a truck can break down, however a 15 foot truck has a higher price than the 10 foot one, the 15 foot truck is heavier and consumes more fuel, Why should I have to pay for these excess expenses if it is not my responsibility that you do not have more 10-foot units? In addition to this, to pick up the trailer I have to travel to another city with the truck, and those additional miles were not budgeted for in my journey because the city where I was told the trailer is on the opposite side of where I will travel, in this case I will lose time, gas, money, and the excess miles will have to be paid by me? When is it not my fault that the truck and trailer I requested is not at the place where I originally made my reservation? Third, yesterday when I made the call with you, the person who answered me was very unprofessional, I am frustrated and very stressed, and this person behaved very rudely, I strongly asked him to help me and he just said that he could not do anything, the only solution that the means was to cancel the reservation if I was not satisfied, Do you think this is a real solution or a cheap and unprofessional excuse? Of course it is, I asked him to speak to his manager on duty and he denied me, saying that he was not available, really this situation has given me a lot of anxiety and stress, I hope they can give me a solution. Thank you
Omar GNothing. I went to Seaside who didn't have a trailer available. They searched and made my reservation for one in Astoria. Great job for both dealers!
Lenard HFirst time renting a car transporter, he made it really easy and hooked it up to my truck for me. Then when he realized my car required a 6 pin plug instead of a 4-pin that the trailer required, he had the adapter in stock and hooked it all up! I was able to return the trailer a day early, after hours easily. The trailer was so easy to use, everything worked so perfectly, debating just to continue to rent in the future instead of buying our own!
Tiffany NVehicle was clean, ready and full of fuel. Check in and return was easy and fast. A+
Kevin MNothing, I had a much better experience than last time. Everyone was thorough with details and courteous. Fantastic time over all
Rachel SVery helpful, friendly, and straightforward service. Will definitely rent from here again when the need arises.
andres SThese guys were awesome, very knowledgeable. I was in and out in just a few minutes and on my way. Thanks Astoria Mini Storage and u haul.
william wEverything was great until my storage unit was broken into. I got the unit for a family member who was suddenly moving to this area unexpectedly and was very happy to find that Astoria Storage was the only place around that had unit’s available. If you rent an outside unit …. it’s fair game for anyone to break in as there are no cameras or fencing to prevent anyone from coming in or out.Someone was able to cut the lock on my storage ….. go inside … shut the door back down and have all night to open and go through every box in my storage. The place is clean… the people are nice …. the price for the storage was normal …… the problem is ….. your belongings are not safe. Good Luck !!!
MICHAEL B | Overall ExperienceI was amazed with the prices compared to other storage places. Thank you. If I ever need storage again , I will be back.
Elizabeth H | Overall ExperienceLighting around the building is needed. Also please look at numbering the actual units. We could not find the unit when we first got it and had to be shown. Guy at that time said "we don't number them due to the tweekers". That made me very iffy on renting from you. I did and had the place almost a year. No issues with my unit. But heard others were broken into. This could easily be changed with better lighting and cameras around. Would also be nice if someone worked on Sundays so renting a U-Haul could be available. With the cost of the units this should be more then doable.
Jennie F | Overall ExperienceNotice of 20% rent increase dated 1/27/22. My rent due on the 4th or 5th of each month. I had not yet received notice of increase on 2/5/22 when I had to drive down there to make a payment because your phone system did not work. Drove to facility to pay $75 rent, only to find out it was $90 per month. Bad business practices. Good riddance!
BRADLEY G | Overall ExperienceWhen we moved out the staff didn’t properly move us out . The result was that we were charged for a month of usage when we didn’t use it
Anthony L | Overall ExperienceWell after 15 years phew ! Was glad to finally place my stuff elsewhere . The young man was very helpful and available to run elevator and unlock doors Was sad to see all the rat urine and rat droppings in the unit when I moved stuff out but other then a few chew marks and it smelled , all in all my stuff was in tact . I hope someone put rat traps out tho others might not take it so lightly . Thank you
LINDA W | Overall ExperienceNot being able to get into the storage area after 5 pm was an issue.
Jerrie R | Overall ExperienceHi, I have an indoor unit at another U Haul closer to my residence, and was able to work out storing my vehicle with them. That way I only make 1 payment, to one place. I appreciate the $6.95 refund.
Privacy R | First Impressions