After making reservations and calling to confirm, there was no 15’ truck available upon arrival. The system made us call where we were on the phone for an hour. We were force to use a truck that was too large, we never received the hand truck we paid for. We had to spend extra money on gas for a truck that size and had to spend more money to secure our belongings and we lost valuable time for our move in the daylight struggling to pick up a vehicle. I was so upset. It was a very poor experience.
Kelly M
Astoria Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Astoria, OR 97103
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I was told to back the trailer next to the trucks after I unloaded my car. Not everybody knows how to back a trailer without jacknifing it. It took me several tries. I haven't used U-haul in 30 years. Customer service was MUCH better back then. I, also, got extra charges above what I was told the rate would be.
Kathy OQuick, and painless.
Jimmie wTruck was very dirty/greasy on the outside and not well taken care of. Had an odd smell like urine in the cargo space.
AUTUMN BGreat customer service.
Rod G