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MARY S
Customer Reviews for Astoria Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing..great customer service!
RODNEY LExcellent staff, very personable and ready to help in any way possible.
LOREN BWe returned our 10" Uhaul truck about 15 minutes before closing, and the gentleman had customers renting at that time.The gentleman was then very kind and patient with us. We explained that there a couple of problems with the truck and he listened to us.
ELIZABETH SHe was funny and friendly.
EVE HStaff brought vehicle to front door of rental office so we could get going quicker. Very clean vehicle and did everything we needed it to do.
DAVID WDon't rent trucks that are defective mechanically.
WARREN EStaff was great
CHARLES MI swept out the truck and folded the covers and was still charged a $25 cleaning fee which I felt was unfair. They were closed when I returned the truck
RICHARD BVery helpful and friendly staff. The easiest check in and out I’ve ever had with U Haul.
SCOTT MWish there was saame unit I had with 12’ door to store trailers
Michael D | Overall ExperienceI rent often cleaning out family home ( I’m very slow, 45 years of families “ need full things” easy online check in and super fast at pick up location! Truck always ready to with my music still loaded!! Awesome place
Brenda HKeeps getting better, great van, great customer service, friendly people.
KEVIN MI had a reservation for a 15' truck and a tow dolly. When I showed up the morning of, the woman looked at me blankly and said "we don't have tow dollies", and was totally unprepared to help me - I was there to pick up equipment to move across the country! I had to urge her to call the next U-Haul down the road and see if they had any equipment. She was not pleasant, not helpful, and I'm thankful I'll never have to deal with her again.
Robert HThere isn't much more that this location could have done to be better. They are doing great by me!
Robert WService was great! Truck we got was horrible though. Check engine light would randomly come on. Truck had a miss to it. We were traveling across country and had to go slow and alter route to avoid larger mountains. They extended our trip greatly.
JAYSON MThe cell service is HORRIBLE there. Took me 45 minutes to return the truck because I couldn’t upload the photos.
Andrew WNot a lot of room, hardly any parking and a tiny office.
Timothy SThe Astoria location was convenient, had what i needed and provided excellent service, for both pick-up and return. Annie is awesome!
GUNNAR AEverything was great! The gentleman that helped us was fantastic! Thank you!
JONATHAN JThe only issue was that my dolly wasn't in the truck so I had to come back 3 hours later when they opened. Everything else was great though. They even gave us an ice scraper!
Michael BTop notch service and management.
JOHN CStrap broke on my trip causing a failure on the load causing it to swing. Always inspect your straps
GABRIEL JFellow at the counter was very friendly & Efficient.
GERALD DFast and friendly service. Easy checkout and return!
KEVIN MVery friendly. Made everything very easy for me during the rental process and return. Took a lot of stress out of a stressful day. Thank you!!!!
LUKE HVery friendly and helpful staff! It was a quick, easy and hassle free experience. I will be back.
NATHAN TDon’t rent trucks that don’t go into reverse without letting people know first
RICHARD MIt was a very pleasant experience.
BILLIE MAnything that is possible to make the location and the office more visible would be helpful. and good for business!
KENNETH PSmooth transaction, the customer service representative was very friendly and got me a deal on blankets and a dolly !! Great experience 🏴☠️
JOHN DThe staff is awesome, great place to have a unit. Thanks
Jim C | Overall ExperienceEverything was great! The employee was very helpful and did his job well!
CAROL SVery sweet guy at the counter! Lovely customer service!
KARISSA DTell the guy at the front desk to do his job. I brought my truck back and went to turn the keys in. Asked if I needed to do anything else and as he was watching you tube on his phone he said no you are good. But on my app the truck was not checked in and it would have charged me more money if returned after hours. What a mess.
Michelle VWhen I received the trailer the office people did not hook it up properly luckily I realized it when I stop for gas. The trailer hitch was not connected.
COLE KGreat people
RICHARD BThis uhaul location is great if you need a truck you need to go here
PHILLIP STop-notch customer service and very professional, I’m so grateful to have a local U-Haul location in our community and the people that work there are phenomenal.
QUINN HTop-notch customer service and very professional, I’m so grateful to have a local U-Haul location in our community and the people that work there are phenomenal.
JEANINE BWhen the address for this location, 549 Hamburg Ave Astoria, OR 97103, is put into google maps the directions are incorrect. Sent me down a dead end street that was very difficult to turn around. I know this is not U-Haul fault, but may see about getting this fixed before somebody gets a truck stuck down a dead end street.
JACOB CThe reason I stick with U-Aul is because of this location in Astoria. All the employees are personable and professional.
Patricia MOverall the auto transporter worked great. Better loading instructions and a winch would make it a much better experience. The ratcheting tire tie downs need lubricant.
ivan sQuick and efficient service with a very friendly and helpful staff.
JASON LBe able to talk to the center where you rent the actual u-haul. Going through the call center is royal pain in the tushy. I had issues during the pickup and could not even speak to the representative that or the place that I picked it up from.
LYNDA MThe lady at the counter was new and the gentleman training her was very patient and professional with her. They both were very sweet. I highly recommend this location.
Amy KGlad they had the 26 ft truck
Robert WTom was completely knowledgeable about his job. He was friendly and efficient. I will be back.
ROBERTA BJohn was wonderful-such a great attitude, helpful, and wanted to make sure I understood everything. Very refreshing customer service that is hard to come by these days! Thank you!!
ALISA Zwe dropped off the night before we were due to and phone staff was helpful in navigating the situation, thank you!!!!!!
crystal mDropped this off after hours and used the app to complete the job. Location was big-rig friendly!
Brooke HThe guy who was taking returns was rather aloof... needs a lesson in Public Relations.
Nita BIt was a drop off so could not answer about personel
Joseph WThe side door on the van was difficult to open, but otherwise the vehicle was quite good. We we're happy to find this location in our home town and will use it again.
Elizabeth NVery friendly staff!
Mary-Rain OBill is a awesome fellow
Jan LPaying attention to returns and not ignoring them.
Jimmie wEasy hassle hassle-free drop off.
Rhonda RIt's hard to distinguish between issues in the central office versus our local location, hence the "average" review. The good news was we didn't have our truck improperly returned by staff at this location (resulting in thousands of dollars of fees because they charged us for a trip to TX last time in Tacoma!) and we did not have to drive all over the Seattle metro area to go from location to location at the last minute (as we were packing to move the next day) looking for a truck since they canceled it at the last minute and no one answers the phone and central booking was trying to get us to drive 1.5 hrs to pick up a truck that may or may not be there. Ahhhhhh, memories. But here's our experience this time: there was some confusion when I called to confirm 24 hours before pick up: it was apparently double booked and the one order I had put in was canceled with no notification, so I thought the truck was canceled. Would have been nice to be notified about this problem. The central office then booked trucks at two more locations for me (one at a location that is still a mystery since I didn't return the call from that office) and two different times. Since this seemed highly unreliable, I had to drive down to this original location to find out what happened (since of course no one answered the phone) and I was able to discover that there was a truck in my requested size sitting in the lot, even though the clerk said it was for someone else (what is the name on that reservation, I asked, thinking it might be my partner. He replied: it's not your name. I replied: how do you know it's not me, since I haven't given you my name yet?) Turns out it was me after all, and they had somehow double-booked the truck and only canceled one of the reservations, which was the one on my paperwork. :-/ SO MUCH UNNECESSARY CHAOS, UHAUL. We picked up the truck the next day and the blankets we ordered weren't there, so we had to drive 30 min away to pick them up at another location, and traffic was so bad it made me late for my appointment. This is all on the date of our move, so very inconvenient. The condition of the truck was great and we had no problems with it. Upon our return, given the Texas situation, I asked for a receipt immediately and that was provided with some disdain and mansplaining and the clerk taking the person who arrived after we did -- but whatever. At least it worked out and seemed to be correct. I would consider this a below average experience given the random cancelation and need to fix that at the last minute plus drive to get blankets, AND deal with jaded staff and an overzealous central booking person, but because nothing terrible happened and it's UHaul, I would say it was average. But seriously, UHaul central office -- it's not pandemic times anymore. Get your act together.
Jennifer BThe rep was very friendly and knowledgeable and could not have been any better 👍 definitely will use you all again .
Lacey BEverything was great until my storage unit was broken into. I got the unit for a family member who was suddenly moving to this area unexpectedly and was very happy to find that Astoria Storage was the only place around that had unit’s available. If you rent an outside unit …. it’s fair game for anyone to break in as there are no cameras or fencing to prevent anyone from coming in or out.Someone was able to cut the lock on my storage ….. go inside … shut the door back down and have all night to open and go through every box in my storage. The place is clean… the people are nice …. the price for the storage was normal …… the problem is ….. your belongings are not safe. Good Luck !!!
MICHAEL B | Overall ExperienceI was amazed with the prices compared to other storage places. Thank you. If I ever need storage again , I will be back.
Elizabeth H | Overall ExperienceLighting around the building is needed. Also please look at numbering the actual units. We could not find the unit when we first got it and had to be shown. Guy at that time said "we don't number them due to the tweekers". That made me very iffy on renting from you. I did and had the place almost a year. No issues with my unit. But heard others were broken into. This could easily be changed with better lighting and cameras around. Would also be nice if someone worked on Sundays so renting a U-Haul could be available. With the cost of the units this should be more then doable.
Jennie F | Overall ExperienceNotice of 20% rent increase dated 1/27/22. My rent due on the 4th or 5th of each month. I had not yet received notice of increase on 2/5/22 when I had to drive down there to make a payment because your phone system did not work. Drove to facility to pay $75 rent, only to find out it was $90 per month. Bad business practices. Good riddance!
BRADLEY G | Overall ExperienceWhen we moved out the staff didn’t properly move us out . The result was that we were charged for a month of usage when we didn’t use it
Anthony L | Overall ExperienceWell after 15 years phew ! Was glad to finally place my stuff elsewhere . The young man was very helpful and available to run elevator and unlock doors Was sad to see all the rat urine and rat droppings in the unit when I moved stuff out but other then a few chew marks and it smelled , all in all my stuff was in tact . I hope someone put rat traps out tho others might not take it so lightly . Thank you
LINDA W | Overall ExperienceNot being able to get into the storage area after 5 pm was an issue.
Jerrie R | Overall ExperienceHi, I have an indoor unit at another U Haul closer to my residence, and was able to work out storing my vehicle with them. That way I only make 1 payment, to one place. I appreciate the $6.95 refund.
Privacy R | First Impressions