Customer Reviews for Astoria Mini Storage
(U-Haul Neighborhood Dealer)

1,106 reviews

549 Hamburg Ave   Astoria, OR 97103

(503) 325-2825

Office Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 2 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(503) 325-2825

549 Hamburg Ave
Astoria, OR 97103

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 2 pm
  • Sun: 10 am - 2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I always use U-Haul for my moving needs. I’m never disappointed! The truck was clean and met all of our needs! Moving is never a fun experience. It was nice to deal with a company with high standards.

ROBIN B 
Rating:
5.0

Our customer service rep was super helpful and very professional absolutely would recommend this U-Haul rental to everyone. Thank you for making my rental experience fast easy

SAMUELU T 
Rating:
5.0

Customer did not leave a comment.

MARY S 
Rating:
5.0

Nothing..great customer service!

RODNEY L 
Rating:
5.0

Customer did not leave a comment.

LANDAN J 
Rating:
5.0

Customer did not leave a comment.

JAMIE G 
Rating:
5.0

Excellent staff, very personable and ready to help in any way possible.

LOREN B 
Rating:
5.0

Customer did not leave a comment.

DWIGHT H 
Rating:
5.0

We returned our 10" Uhaul truck about 15 minutes before closing, and the gentleman had customers renting at that time.The gentleman was then very kind and patient with us. We explained that there a couple of problems with the truck and he listened to us.

ELIZABETH S 
Rating:
5.0

He was funny and friendly.

EVE H 
Rating:
5.0

Staff brought vehicle to front door of rental office so we could get going quicker. Very clean vehicle and did everything we needed it to do.

DAVID W 
Rating:
4.0

Don't rent trucks that are defective mechanically.

WARREN E 
Rating:
5.0

Staff was great

CHARLES M 
Rating:
3.0

I swept out the truck and folded the covers and was still charged a $25 cleaning fee which I felt was unfair. They were closed when I returned the truck

RICHARD B 
Rating:
5.0

Customer did not leave a comment.

KEVIN A 
Rating:
5.0

Very helpful and friendly staff. The easiest check in and out I’ve ever had with U Haul.

SCOTT M 
Rating:
5.0

Customer did not leave a comment.

SCOTT R 
Rating:
4.0

Wish there was saame unit I had with 12’ door to store trailers

Michael D  |  Overall Experience 
Rating:
5.0

I rent often cleaning out family home ( I’m very slow, 45 years of families “ need full things” easy online check in and super fast at pick up location! Truck always ready to with my music still loaded!! Awesome place

Brenda H 
Rating:
5.0

Keeps getting better, great van, great customer service, friendly people.

KEVIN M 
Rating:
5.0

Customer did not leave a comment.

TRACY A 
Rating:
1.0

I had a reservation for a 15' truck and a tow dolly. When I showed up the morning of, the woman looked at me blankly and said "we don't have tow dollies", and was totally unprepared to help me - I was there to pick up equipment to move across the country! I had to urge her to call the next U-Haul down the road and see if they had any equipment. She was not pleasant, not helpful, and I'm thankful I'll never have to deal with her again.

Robert H 
Rating:
5.0

Customer did not leave a comment.

LUIS T 
Rating:
5.0

Customer did not leave a comment.

ADAM D 
Rating:
5.0

There isn't much more that this location could have done to be better. They are doing great by me!

Robert W 
Rating:
5.0

Service was great! Truck we got was horrible though. Check engine light would randomly come on. Truck had a miss to it. We were traveling across country and had to go slow and alter route to avoid larger mountains. They extended our trip greatly.

JAYSON M 
Rating:
5.0

Customer did not leave a comment.

Brian W 
Rating:
2.0

The cell service is HORRIBLE there. Took me 45 minutes to return the truck because I couldn’t upload the photos.

Andrew W 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R 
Rating:
3.0

Not a lot of room, hardly any parking and a tiny office.

Timothy S 
Rating:
5.0

The Astoria location was convenient, had what i needed and provided excellent service, for both pick-up and return. Annie is awesome!

GUNNAR A 
Rating:
5.0

Customer did not leave a comment.

GREGORY D 
Rating:
5.0

Everything was great! The gentleman that helped us was fantastic! Thank you!

JONATHAN J 
Rating:
5.0

The only issue was that my dolly wasn't in the truck so I had to come back 3 hours later when they opened. Everything else was great though. They even gave us an ice scraper!

Michael B 
Rating:
5.0

Customer did not leave a comment.

ROBIN O 
Rating:
5.0

Top notch service and management.

JOHN C 
Rating:
4.0

Customer did not leave a comment.

PETER A 
Rating:
5.0

Customer did not leave a comment.

JOHN T 
Rating:
4.0

Strap broke on my trip causing a failure on the load causing it to swing. Always inspect your straps

GABRIEL J 
Rating:
5.0

Fellow at the counter was very friendly & Efficient.

GERALD D 
Rating:
5.0

Customer did not leave a comment.

Chris R 
Rating:
5.0

Fast and friendly service. Easy checkout and return!

KEVIN M 
Rating:
5.0

Very friendly. Made everything very easy for me during the rental process and return. Took a lot of stress out of a stressful day. Thank you!!!!

LUKE H 
Rating:
5.0

Very friendly and helpful staff! It was a quick, easy and hassle free experience. I will be back.

NATHAN T 
Rating:
5.0

Customer did not leave a comment.

TRACIE K 
Rating:
5.0

Customer did not leave a comment.

MAURICE M 
Rating:
5.0

Don’t rent trucks that don’t go into reverse without letting people know first

RICHARD M 
Rating:
5.0

It was a very pleasant experience.

BILLIE M 
Rating:
5.0

Customer did not leave a comment.

ANDRES S 
Rating:
5.0

Customer did not leave a comment.

HERBERT R 
Rating:
5.0

Anything that is possible to make the location and the office more visible would be helpful. and good for business!

KENNETH P 
Rating:
5.0

Customer did not leave a comment.

Alexander S 
Rating:
5.0

Customer did not leave a comment.

BARBARA L 
Rating:
5.0

Smooth transaction, the customer service representative was very friendly and got me a deal on blankets and a dolly !! Great experience 🏴‍☠️

JOHN D 
Rating:
5.0

The staff is awesome, great place to have a unit. Thanks

Jim C  |  Overall Experience 
Rating:
5.0

Everything was great! The employee was very helpful and did his job well!

CAROL S 
Rating:
5.0

Very sweet guy at the counter! Lovely customer service!

KARISSA D 
Rating:
4.0

Tell the guy at the front desk to do his job. I brought my truck back and went to turn the keys in. Asked if I needed to do anything else and as he was watching you tube on his phone he said no you are good. But on my app the truck was not checked in and it would have charged me more money if returned after hours. What a mess.

Michelle V 
Rating:
2.0

When I received the trailer the office people did not hook it up properly luckily I realized it when I stop for gas. The trailer hitch was not connected.

COLE K 
Rating:
5.0

Great people

RICHARD B 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE S 
Rating:
5.0

Customer did not leave a comment.

JEFF C 
Rating:
5.0

This uhaul location is great if you need a truck you need to go here

PHILLIP S 
Rating:
5.0

Top-notch customer service and very professional, I’m so grateful to have a local U-Haul location in our community and the people that work there are phenomenal.

QUINN H 
Rating:
5.0

Top-notch customer service and very professional, I’m so grateful to have a local U-Haul location in our community and the people that work there are phenomenal.

JEANINE B 
Rating:
3.0

When the address for this location, 549 Hamburg Ave Astoria, OR 97103, is put into google maps the directions are incorrect. Sent me down a dead end street that was very difficult to turn around. I know this is not U-Haul fault, but may see about getting this fixed before somebody gets a truck stuck down a dead end street.

JACOB C 
Rating:
5.0

Customer did not leave a comment.

KURTIS B 
Rating:
5.0

The reason I stick with U-Aul is because of this location in Astoria. All the employees are personable and professional.

Patricia M 
Rating:
5.0

Overall the auto transporter worked great. Better loading instructions and a winch would make it a much better experience. The ratcheting tire tie downs need lubricant.

ivan s 
Rating:
5.0

Quick and efficient service with a very friendly and helpful staff.

JASON L 
Rating:
4.0

Customer did not leave a comment.

ROBERT H 
Rating:
5.0

Customer did not leave a comment.

ralph l 
Rating:
5.0

Customer did not leave a comment.

ANGELINA N 
Rating:
3.0

Be able to talk to the center where you rent the actual u-haul. Going through the call center is royal pain in the tushy. I had issues during the pickup and could not even speak to the representative that or the place that I picked it up from.

LYNDA M 
Rating:
5.0

Customer did not leave a comment.

STAN K 
Rating:
5.0

The lady at the counter was new and the gentleman training her was very patient and professional with her. They both were very sweet. I highly recommend this location.

Amy K 
Rating:
5.0

Glad they had the 26 ft truck

Robert W 
Rating:
5.0

Tom was completely knowledgeable about his job. He was friendly and efficient. I will be back.

ROBERTA B 
Rating:
3.0

Customer did not leave a comment.

BRENDAN N 
Rating:
1.0

Customer did not leave a comment.

Nick T 
Rating:
5.0

John was wonderful-such a great attitude, helpful, and wanted to make sure I understood everything. Very refreshing customer service that is hard to come by these days! Thank you!!

ALISA Z 
Rating:
4.0

we dropped off the night before we were due to and phone staff was helpful in navigating the situation, thank you!!!!!!

crystal m 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

Dropped this off after hours and used the app to complete the job. Location was big-rig friendly!

Brooke H 
Rating:
3.0

The guy who was taking returns was rather aloof... needs a lesson in Public Relations.

Nita B 
Rating:
4.0

Customer did not leave a comment.

Debra G 
Rating:
3.0

It was a drop off so could not answer about personel

Joseph W 
Rating:
5.0

The side door on the van was difficult to open, but otherwise the vehicle was quite good. We we're happy to find this location in our home town and will use it again.

Elizabeth N 
Rating:
4.0

Very friendly staff!

Mary-Rain O 
Rating:
5.0

Customer did not leave a comment.

James N 
Rating:
5.0

Customer did not leave a comment.

Mike C 
Rating:
4.0

Customer did not leave a comment.

Bonnie P 
Rating:
4.0

Customer did not leave a comment.

Ryan H 
Rating:
4.0

Customer did not leave a comment.

Katie K 
Rating:
5.0

Customer did not leave a comment.

Charles W 
Rating:
5.0

Bill is a awesome fellow

Jan L 
Rating:
5.0

Customer did not leave a comment.

Scott G 
Rating:
3.0

Paying attention to returns and not ignoring them.

Jimmie w 
Rating:
5.0

Customer did not leave a comment.

Dennis H 
Rating:
5.0

Customer did not leave a comment.

Gordon T 
Rating:
4.0

Easy hassle hassle-free drop off.

Rhonda R 
Rating:
5.0

Customer did not leave a comment.

ToniaTonia C 
Rating:
3.0

Everything was great until my storage unit was broken into. I got the unit for a family member who was suddenly moving to this area unexpectedly and was very happy to find that Astoria Storage was the only place around that had unit’s available. If you rent an outside unit …. it’s fair game for anyone to break in as there are no cameras or fencing to prevent anyone from coming in or out.Someone was able to cut the lock on my storage ….. go inside … shut the door back down and have all night to open and go through every box in my storage. The place is clean… the people are nice …. the price for the storage was normal …… the problem is ….. your belongings are not safe. Good Luck !!!

MICHAEL B  |  Overall Experience 
Rating:
5.0

I was amazed with the prices compared to other storage places. Thank you. If I ever need storage again , I will be back.

Elizabeth H  |  Overall Experience 
Rating:
3.0

Lighting around the building is needed. Also please look at numbering the actual units. We could not find the unit when we first got it and had to be shown. Guy at that time said "we don't number them due to the tweekers". That made me very iffy on renting from you. I did and had the place almost a year. No issues with my unit. But heard others were broken into. This could easily be changed with better lighting and cameras around. Would also be nice if someone worked on Sundays so renting a U-Haul could be available. With the cost of the units this should be more then doable.

Jennie F  |  Overall Experience 
Rating:
5.0

Notice of 20% rent increase dated 1/27/22. My rent due on the 4th or 5th of each month. I had not yet received notice of increase on 2/5/22 when I had to drive down there to make a payment because your phone system did not work. Drove to facility to pay $75 rent, only to find out it was $90 per month. Bad business practices. Good riddance!

BRADLEY G  |  Overall Experience 
Rating:
5.0

When we moved out the staff didn’t properly move us out . The result was that we were charged for a month of usage when we didn’t use it

Anthony L  |  Overall Experience 
Rating:
5.0

Well after 15 years phew ! Was glad to finally place my stuff elsewhere . The young man was very helpful and available to run elevator and unlock doors Was sad to see all the rat urine and rat droppings in the unit when I moved stuff out but other then a few chew marks and it smelled , all in all my stuff was in tact . I hope someone put rat traps out tho others might not take it so lightly . Thank you

LINDA W  |  Overall Experience 
Rating:
3.0

Not being able to get into the storage area after 5 pm was an issue.

Jerrie R  |  Overall Experience 
Rating:
3.0

Hi, I have an indoor unit at another U Haul closer to my residence, and was able to work out storing my vehicle with them. That way I only make 1 payment, to one place. I appreciate the $6.95 refund.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.
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