Athens Barn Center
(U-Haul Neighborhood Dealer)

511 reviews

613 Congress Pkwy N   Athens, TN 37303

(423) 746-1220

Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed

Contact Us

(423) 746-1220

613 Congress Pkwy N
Athens, TN 37303

Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Make sure equipment is clean and functional

DANIEL F. 
Rating:
5.0

nothing to improve

Richard M. 
Rating:
5.0

I would not change a thing. Your team was awesome. Thanks

Danny J. 
Rating:
4.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

Excellent service. Exactly what you hope for. Thank You.

MARK C. 
Rating:
5.0

I was supposed to pickup my truck using 24/7 however on this day cell service was not available due to a domestic bombing and the location was not open. I had already paid for other items for my move and not leaving was not an option. The kind man at this location went out of his way to go and pick up the truck and transfer it to his location so I could continue with my move. He could tell I was stressed and assured me he was going to help me, and he did. I highly recommend this location and will direct everyone who needs these services to this location.

Kim W. 
Rating:
5.0

Customer did not leave a comment.

joel W. 
Rating:
1.0

Well first off you can be clear and transparent when I somebody asked if the car hauler has a winch that would be one way to improve and second I wasn't explained how to turn it back in that I had to there was a process to it you know they could improve that and third you know she I was quoted 114 because I had to go out of my way and return it back to Athens and the lady tried to charge me $139 plus tax so you know stick with a number and and and keep that number would be a good start I'm tempted to go go to better business bureau because I'm very dissatisfied

Harry N. 
Rating:
4.0

Customer did not leave a comment.

Brett A. 
Rating:
3.0

Don't charge for an extra day for being mere minutes late for turn in. It's fairly obvious that this location was looking for some reason, any reason to tack on additional charges.

Craig S. 
Rating:
5.0

Tell the attendant that he can store the equipment after he takes care of the customer!! Had to wait about 15 to 20 minutes for him to put the truck and transporter in back of building and get them separated and put them up!!

Steve H. 
Rating:
5.0

Wonderful young lady who helped me hook up and attach the trailer. She was all of 5 ft, 100 pounds and could out do any big burly guy!

Jeffrey F. 
Rating:
5.0

Everything was great!!!

Greg C. 
Rating:
5.0

Very helpful and pleasant. Stellar service. Helped with unhooking trailer. Excellent

CLOVIS S. 
Rating:
2.0

Did not offer to help unhook equipment from truck. I tried but had to walk quiet a distance back to office to get help to get off the truck

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

Ashleigh C. 
Rating:
5.0

Customer did not leave a comment.

DEBRA S. 
Rating:
4.0

Customer did not leave a comment.

GARRY S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

JESUS T. 
Rating:
5.0

Everything was good we always go there when we need one.

Alan C. 
Rating:
3.0

The quoted price was not the price we were charged and that drives me crazy. There is a true disconnect between reservations and rentals that makes the U-Haul company appear dishonest.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

The service at Athens Barn Center is always excellent and this is why I go there whenever I need U-Haul. Thanx and keep up the good work... Rob Crucilla

Robert C. 
Rating:
5.0

Easy,pleasant and fast.

RANDAL K. 
Rating:
3.0

Just dropped off it was closed put keys I. The drop box

ANDREA F. 
Rating:
4.0

Customer did not leave a comment.

thomas R. 
Rating:
5.0

None

jerry H. 
Rating:
1.0

Stop emailing me wrong guy

ron H. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
5.0

Customer did not leave a comment.

Jody C. 
Rating:
5.0

Great service!

Randy D. 
Rating:
1.0

The truck was not clean the radio didn't work and the engine light was on

Melissa D. 
Rating:
5.0

Friendly UHaul rep and no issues dealing with UHaul again as I have in the past. With the exception of the UHaul rep in Emporia Va, 34 Courtland rd. CCV Col Frankie Lea Sr 281-883-7564, safetylea@aol.com

FRANKIE L. 
Rating:
5.0

Keep up the good work!

Robert C. 
Rating:
5.0

Staff was very helpful and friendly. I would definitely use them again.

Russell L. 
Rating:
3.0

You should advise it's an unmanned place and that you have to check it back in on your phone and don't drop the key before you check in on your phone cause you have to take all sorts of pictures. Had to go back 3 times to complete the return and a person had to come from 30 miles away to help me.

Bethann H. 
Rating:
4.0

Customer did not leave a comment.

TAMMY L. 
Rating:
5.0

Very nice and respectful

Quinn A. 
Rating:
4.0

Customer did not leave a comment.

PATRICK G. 
Rating:
5.0

It was good

TIMOTHY F. 
Rating:
5.0

Customer did not leave a comment.

Stacia H. 
Rating:
4.0

There were a group of customers waiting, so I wasn't able to get assistance with loading my vehicle onto the trailer and I wasn't issued the dolly I rented until after I loaded my car and went back in to ask about it. It's understandable given the number of customers at the time considering there were only two people working. Perhaps they could staff more people during weekends if they are regularly busy. If it was abnormal to be that busy, then no problem.

Marc L. 
Rating:
5.0

Customer did not leave a comment.

david T. 
Rating:
5.0

Excellent customer service from company when reserved item was not available and substitution was given. Also friendly service at pickup location. Steve Carrol was professional, knowledgeable, and helpful.

Tracey D. 
Rating:
2.0

Customer did not leave a comment.

Brandon U. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

CHESTON H. 
Rating:
5.0

Rates are high

Robin S. 
Rating:
1.0

Charged us for an extra day for dropping the trailer off there.

William J. 
Rating:
5.0

Customer did not leave a comment.

Louis M. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
3.0

Customer did not leave a comment.

sara B. 
Rating:
5.0

Customer did not leave a comment.

IDA B. 
Rating:
4.0

The Folks at Athens Barn center were great. Very helpful and quick. They get two thumbs up!

spence C. 
Rating:
5.0

Customer did not leave a comment.

David E M. 
Rating:
3.0

My final bill was completely incorrect. I have contacted customer service with no reply. I would like to get a refund . if not, will no longer use uhaul or recommend their service.

Tina M. 
Rating:
4.0

This location was closed when I dropped the truck. Mobile pick up and drop-off are nice features. I was frustrated though to find I was charged for the extra miles when I did not drive any extra beyond the pick up, loading, unloading, and drop off locations. I hope the truck gets serviced before the next rental. The truck drove well, and I had no complaints as far that goes.

Angela M. 
Rating:
5.0

I stopped by to rent a trailer to pick up a riding mower. I got to the store to pick up the mower I purchased and realized that the trailer I rented wasn't big enough. I drove back to U-haul and spoke to Steve. Steve was very patient with me and went above and beyond to take care of me and get me back on the road. I highly recommend this location. Customer service is excellent.

ronald A. 
Rating:
5.0

I was really pleased with the friendly staff. They went above what they had to do. Great service and people.

eddie M. 
Rating:
4.0

The truck was dirty inside the cab and the box. The ramp was the wrong size for the truck; it was too short.

david W. 
Rating:
5.0

Check plug ins on trailer the one we got the ground wire was broke luckily my friend had one in his truck to use without delaying our trip so we could leave on time.

Alan C. 
Rating:
5.0

I rented a car dolly, after picking it up the ramp kept coming out as I was driving. Someone lost the pin and replaced it with zip ties.

Julius K. 
Rating:
3.0

Customer did not leave a comment.

calvin P. 
Rating:
5.0

We rented a box truck to move my daughter home from college. I was able to reserve everything online with easy pickup and no hassle. Good experience and will use this location again.

Melissa B. 
Rating:
3.0

Hire people that actually care about their job and helping customers. Very disappointing and won't rent from U-Haul again.

Jane H. 
Rating:
5.0

Customer did not leave a comment.

heather D. 
Rating:
5.0

Customer did not leave a comment.

Stephenne M. 
Rating:
5.0

Friendly personal service made the experience memorable.

Patrick D. 
Rating:
4.0

Customer did not leave a comment.

GAIL S. 
Rating:
5.0

Customer did not leave a comment.

Dannis F. 
Rating:
5.0

Customer did not leave a comment.

Jacob F. 
Rating:
5.0

Customer did not leave a comment.

jerry P. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer service was great. The truck needs to have the steering checked, or alignment.

Carol C. 
Rating:
5.0

Customer did not leave a comment.

Dwayne P. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Very friendly and helpful agent at the receiving location.

RICHARD L W. 
Rating:
5.0

Nothing

Charles C. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

peter S. 
Rating:
4.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Levin R. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
4.0

Customer did not leave a comment.

Larry N. 
Rating:
5.0

The young lady at desk is very helpful and knowledgeable

Frank V. 
Rating:
2.0

Customer did not leave a comment.

Danny M. 
Rating:
4.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Dave R. 
Rating:
5.0

Kelsey was great. I tried to use the Etowah Uhaul, Ocoee Storage. What a fiasco. Fortunately, Vicki at UHaul national was able to find me a truck at Athens Barn Center. I'd rate Ocoee Storage ZERO but 5 stars to U Haul and Athens Barn Center.

William L. 
Rating:
2.0

Customer did not leave a comment.

Blake M. 
Rating:
3.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

SHARYN A. 
Rating:
5.0

The young lady that helped us out really knew how to do her job...she was great

John R. 
Rating:
5.0

Great place to rent they treat you like a customer wants to Be treated

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

RANDY C. 
No reviews have been submitted for this location.

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