Customer Reviews for ATR Detail
(U-Haul Neighborhood Dealer)

14 reviews

230 S Main St Unit C   Longmont, CO 80501

(303) 485-8884

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(303) 485-8884

230 S Main St Unit C
Longmont, CO 80501

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Lobby smelled of cigarette smoke. Lobby attendant was efficient, process quick.

SUSAN B. 
Rating:
2.0

Hard to find. Representative was friendly, but did not check the truck in with us. We got a phone call a few days after dropping off the truck wondering where the truck was. What is going on?

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

Branon H. 
Rating:
2.0

Customer did not leave a comment.

DANIELCONNOR O. 
Rating:
1.0

The guy I worked with at the facility was great, but he had to overcome many issues: 1) the address of the location I was given had been changed, but the truck was still located at the old address 2) there was a lock box with the keys to pick up "Due to Covid", but I was not given the code 3) ordered and paid for a furniture dolly, and none was present/available

John G. 
Rating:
1.0

you need to call ATR detail and get their new address.

Corbett M. 
Rating:
5.0

UHaul needs to update ATR address. They have moved locations, and GPS would not allow me to mobile sign in because "I was at the wrong location." The ATR guys were very helpful and got me taken care of quickly.

BENJAMIN R. 
Rating:
1.0

My original pick up was supposed to be at 8:00 at a different location. That was then changed to 9:00 at ATR. When I show up at 9:00, no one is there because they are propping off. I am instructed to check-in online even though I opted for in-person check-in. I try to check in online but am never directed to how I get the keys. So I wait for and hour outside for someone to come by. The guy who came back tried his best to help, but he obviously was not the person who was supposed to be helping me. Either figure out how to ensure the instructions for getting the key are communicated electronically or through a phone call, or ensure someone is at pick-up locations to ensure customers get help. I received neither form of expected customer assistance in this situation and it cost me valuable time on an already stressful day.

Samuel F. 
Rating:
1.0

I am being incredibly overcharged on account of a mess up from my drop off location. They didn't check in the rental from the time I returned it, and now I'm fighting to get my money back. I also was never explained my charges, or IF there was a balance remaining, or anything. I will NEVER be using U-Haul again, nor will I suggest it to anyone else. I've already waited 3-5 business days, only to have to reopen my case and wait another 3-5 business days. It is ridiculous.

GARRETT M. 
Rating:
1.0

The point of contact was not present. Waited an hour. Remove the location. Horrible experience.

Liam P. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

The young man there was super helpful with pick up and return

william B. 
Rating:
1.0

Online pickup did not work, we were on hold for an hour and a half at a dumpy location waiting for assistance. When we finally got someone she did wonderful, but the man who answered first put us on hold again for 30 min.

Allison H. 
Rating:
3.0

Customer did not leave a comment.

REBEKKA K. 
No reviews have been submitted for this location.

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