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Michael W
Customer Reviews for Attic Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Process was Quick & EAsy- Very professional Friendly people- I called directly after reserving online- Shawn was super helpful. Would most definitely recommend
BRENNA FCustomer service was exceptional.
Madonna VRented a U haul for 2 days only needed it for one day my card got charged $157. I paid an extra $14 for a dolly that wasn’t in my U Haul. Returned it got told I was going to just be charged $86. My card was charged the full $157. Called to see if I would be getting a refund and Shawn just seemed very pissed about my phone call. “My brother told you, you would be refunded in 3-5 days” meanwhile I was never told a time. Before the phone call with Shawn he left a voicemail on my phone and my phone doesn’t allow calls to numbers that I don’t know without asking who it was and he said “it’s Shaun, I hate this”. This place needs work on their customer service and how they talk to people and treat them. If you don’t like your job maybe don’t do it.
Mackenzie KThe vehicle was out of lineman. We broke down in Georgia.
george aI’m overall happy
Matthew LRepresentative (Shawn) was very unfriendly rude and not helpful at all. We were very disappointed and discouraged from using UHaul services ever again at this location!
Kathleen KEverything was perfect. Easy in and out. Fair price.
katrina NGood family-owned operation. Clean equipment & great service!
Charles HThe rental location was U-Haul of Middletown in NJ.
George GEverything went quickly and very smooth. The staff was helpful and they actually earned our business because he answered his phone so i could get some details worked out. 2 other U-Haul locations lost my business only because they didnt answer the phone. Thank you!
Barton BSuper good service by the operator of U-Haul. Always friendly and helpful.
JOHN BI was promptly greeted in the parking lot by an attendant as we pulled in. In addition, I received all paperwork via email. This appears to be a well-run organization.
Clare GAttendant attached trailer went over does and don’t then checked signal lights
RALPH GGive customer correct phone number to file a claim.
JOHN LI would recommend this location out of convenience if you are also renting a car from Enterprise.
Rodney BGreat staff. *****
DANIEL Sprovide any education on how to maximize fuel economy.
GEORGE TQUICK, TIMELY AND EFFICIENT
JOSEPH LThe personal interaction was the best
MANFORD JNice Van Thanks !!
JOSEPH AThumbs up!
CHERYL PVery friendly staff. Great experience
TAMMY FGood experience
GUADALUPE LAll good, 5 minute pickup and 1 minute drop off.
THOMAS MThe staff at Attic Self Storage are always friendly and professional. The equipment is always clean and ready to go on schedule. I have gone out of my way to rent from Attic Self storage, I wouldn't go any where else.
David MThey were very rude to myself and my daughter
RONALD HNothing.
CHARLES RFast and trailer was ready and in great shape.
Gail TThey were very accommodating
Guy LDonna was great everything was wonderful! Thank you. I will remember for future use
CARLA LThey were okay.
johnny bThe first response that I received upon arrival is that this location does not accept trailer returns. This was the second location I tried to return the trailer to after the first refused the trailer return. After a little conversation, the worker said he would accept the trailer only if I agreed to return the 15 foot truck as well to this location. I had no objection, but had not emptied the truck yet. I emptied the truck that evening and I returned it to him the next morning with no other issues. Disappointing that these locations are picking and choosing what they will accept on returns. Maybe they are not compensated enough on the small equipment by U-Haul?
JOHN GThese guys are always professional. Trailers are always clean.
Levi Snothing. Service is fast, and easy. Having been using this location for several years. Highly recommend them.
Suzie SGreat guy working there providing solid support.
Joseph CAttic Storage...outstanding UHaul dealer!
David WQuick and easy very nice
Brian AThe gentleman at that facility is always so nice and helpful
Kristin SLast minute rental of a 20' truck. In and out in 15 minutes. Clean equipment, efficient service and easy dropoff. Very happy with this location and would definitely use them again.
MERL SI cannot think of anything
Gregory KVery nice. Brand new trucks! Courteous! .
COURTNEY TNothing, everything went very smoothly!
JOAN FKeep do the good work
Arthur BAll went very well!!
Daniel DThis is the only reputable U haul in the Venice/Nokomis area. I was sent to 2nother I hula before I found this one, and after 50 minutes I still didn't have a truck. They required an unreasonable amount of personal information With attic self storage, I was met by a couterious man who have me in and out I'm about 10 minutes. If you need a u haul, the ONLY choice is attic self storage. Avoid all u haul dealers who don't have a real representative present on site, especially for the signing of the contract.
ROBERT SI always recommend this location. Great people and totally organized. Everything is clean.
CURTIS YThe process was seamless.
Paul SVery good service
Gregg SThey let me leave my car as long as I didn’t leave it over night. Worked out great.
NICHOLAS RAll went well and smoothly.
Debra SGrEAT EXPERIENCE, MY GO TO FOR ALL MOVING NEEDS, ALWAYS THANK YOU
colleen dHave dealt with Sean and Attic Storage in Venice, Florida for close to a year now and have always been impressed with the personal yet professional way they always treat their customers. I would recommend this facility to anyone.
Ronald LWe have rented from this location a few times. They are always courteous and they have had what I needed. No issues start all turning things back in. They seem to be very fair at this location.
matt ithe staff is always friendly and professional. the equipment is always clean and well maintained. I will go out of my way to rent from Attic self storage.
David MA friendly greeting might help.
Brian MPlease cancel..do not need storage..it was a mistake
MICHAELANNE D | ReservationGreat Facility with helpful staff
Robert K | Overall Experience