Excelent
Argenis S
Customer Reviews for Aubrey Pack And Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Add air freshener to the equipment 😉
Hamilton EIt was a seamless experience at the location. Pick up and drop off were both easy and a friendly customer service too. I would recommend it greatly.
Babatunde AThe vehicle’s tire pressure was low, and I had to ask the attendant to air up the driver‑side rear tire. Because of the warning message, I couldn’t even confirm the odometer during the pre‑check. That’s unacceptable, and it cut into my delivery time. Additionally, I returned the vehicle with the same amount of fuel it had at pickup, yet the attendant insisted I add more or be charged. I showed photos, but he stated it didn’t matter.
Donald HMaybe it just happened to be the time I went in as it was my first experience with them, but there seem to be a lot of activity in there for just one employee to handle. I waited for quite some time and my check-in process was very cumbersome due to the fact that I had to use my app.
Sharon CTruck was older and over 100,000 miles, but it seemed to run and drive fine. It does sound like it has a minor exhaust leak because I could smell the exhaust in the cab and you could definitely hear it.
Gary BExtras are way too expensive.
Cheryl vThank you for your quick and efficient service!
KERI TThey didn’t have the truck and get giving the run sroimd
Rosa GI did everything thru the app because it looked like no one was in the office. I didn’t go in so they may have been in the back. But a sign would have been nice letting me know help was there if I needed it. App is great
John SPickup and drop off were very easy.
marc VExcellent place to rent a U-Haul. Highly recommend Fantastic hours 7 days a week.
STEPHEN RGreat service at Aubrey Pack and Ship
FRANCISCO NLocation was hard to find. GPS from the reservation took us to a Denton location and we almost missed our reservation. The app experience was also horrible. I was not able to upload pictures of the rental before leaving location. The truck was dirty and we had to clean it before using it. The transmission slipped, luckily we weren’t going far.
George BNo comment
KAREN BMake sure that people aren't being called before pick up time that certain equipment is not available.
TONY VThe drop off location has no place to rally park the truck. I just pulled it in front of the office door and the truck was too large and stuck out in the parking lot drive area.
Carlton G