The gas line was cut . Was very dangerous and lost money from the gas it leaked
Marci R
Customer Reviews for Auburn Tire Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They scheduled me to return my trailer to a location that was clearly closed on the weekends when my return was due. I do not want to pay for the extra two days. I left the trailer at the uhaul on Bank st in Palm Desert.
Bryan CCan not think of any improvements.
Alfred BThe facility was closed at 2pm on a Friday when I tried to return the trailer.
chuck vGood guy
Carl JNone
Anthony LThey do the best they can given the size of their lot. It can also get a little congested as they are primarily a tire store and there are piles of tires everywhere. If you don't know the location well, you can easily miss the entrance! They are situated below another business and the entrance driveway slopes down and away from the street, even knowing all this I still missed it and had to turn around. The staff are very friendly and do an amazing job juggling between tires and UHaul!
David SEverything pulled great, but I had to have a friend install my hitch after they cancelled last minute on me. Apparently the hitch guy doesn’t like to install Jeep Wrangler hitches so I had to take the hitch I ordered and find someone else to do it. My friend offered so I took him up on that… all he had to do was look it up on YouTube to do it. He got it done but some parts were missing so we had to go to another Uhaul place to pick up a two way plug to complete the job. Anyway it was finally finished and we head out the following day. I will say that. Everyone at this location was extremely polite. They just need most staff to install hitches. Anyway, Thank you
heather dDrop off was quick and easy.
Jacqueline GThe truck was clean, but the loading ramp was not.
Dianne MVery helpful
Alice SI wasn't clear where to return trailer. The gentleman drove my truck with trailer attached to the proper place.
Icasiana BReal nice guy
CARLOS CEverything was great. I appreciated the excellent service and will definitely rent from this location again when I need a truck.
PATRICK KVery nice people.
sam kAll was well and in order
James BMy negative experience is primarily on the U-Haul corporate side, not solely on this location. I have sent an email using the link provided in an email to enumerate the problems. Please refer to that email.
JOHN LEasy pick up, friendly and helpful shop owner and check out process
Jacob MThe staff were very unprofessional, strange and made me feel uncomfortable
Baylee HThe drop off location was closed..even tho there was a sign that said they were open..very disappointed with the drop off location 😡
Lauren AExcellent service. Prompt and efficient. No improvement needed.
Roland DSuper fast and smooth transaction. Pleasure doing business.
Shawn CGreat jo
Keith BVery nice employees / staff. Very helpful!
Morgan KHave the vehicle that the customer thought he reserved at the location where and when the customer expects it to be there.
Clifton SExcellent and expeditious service.
Roland DThe truck cab was dirty and there was lots of dog hair
Ted MApparent the last user hauled marijuana in the cargo area. While it was clean, the odor was terrible. Bummer
Gerald FNothing, great service.
TODD SIm 100% satisfied in every way. Please dont change anything about this location. Making the reservation on line was super challenging because it kept sending me to a different location, several miles further than where I requested. Auburn Tire at 786 s auburn st was excellent.
Marybeth PNothing. Just provide service that was provided today. Can’t ask for any more than that. !!
CHRISTOPHER EI only had the trailer for one day and was charged for 2 days.
Lisa LThe customer service was excellent. They were very friendly and helpful.
Mia GAlways helpful and friendly, helped get the trailer hooked up right and also helped take it off when I returned. As a bonus double checked my reservation as to make sure I had enough time with the trailer. Most definitely will return as a customer in future moving adventures...
Gerald MNothing
tom cAlways fast and friendly, easy rental and hassle free return.
Gerald MNothing very easy check out of vehicle
Nicole DWonderful
BRENT BVery expensive for a trailer. Lower the price so I can rent another one.
david jPersonnel not helpful. Expected me to back up trailer, downhill, and slip into a space. For trailer novice, myself, not easy. Staff seemed too busy with other things.
Colin IThey need a drop box for keys though.
Bryan CThey did not provide the contracted furniture blankets resulting in some scraped furniture.
Donald BFun thank you
ZACH HSuper easy. Truck was ready and they were prepared for my arrival
Michael DAbs light kept coming on, electronic throttle body light kept coming on which can lead to the engine shutting down. The truck clearly had been in mud and not cleaned it had mud all over the cab, inside cargo area and outside.
simon wNo number address at the drop off location. Since we returned the vehicle before business hours, we had to drop the keys into the marked slot, in which they fell onto a large pile of garbage and tools on the filthy floor. The uhaul/share app was not working, even with uhaul telephone assistance, we could not get the computer to accept the truck return online. Very frustrating. We called the drop off location business when they opened, to make sure they found the keys, and they were very nice on the phone.
PEGGY AThey are super helpful, can always get a good truck when needed fast
Gabriel Hthe car trailer is a great design., worked well
ANTHONY NEasy to work with
DAVID PNot very friendly and equipment was not cleaned out which makes me believe it probably wasn’t sanitized between uses either
Jeremy BBack rear tire on passenger side was bald
Randy F