Customer Reviews for Aucomm Car Rental
(U-Haul Neighborhood Dealer)

Rating:

5.0

Good

Rating:

2.0

Value customer’s time.

Rating:

5.0

Gd customer service The van was clean brand new

Rating:

3.0

Please have dollies and furniture pads available.

Rating:

3.0

At the beginning the price was $20. In the end it took only 6 hours and traveled 21 miles. Paid $76

Rating:

2.0

Just asked me to put the keys in a basket. No acknowledgement as to when i returned the truck or signature requested. Inwas the only customer in the store.

Rating:

1.0

The customer service representatives were unhelpful, cold, lazy

Rating:

1.0

Person at the desk was rude and condescending. Did not disclose fuel amount for truck and when shown that fuel amount was not full with a photo proceeded to argue on the fuel amount originally in the truck. Did the same for 3 other customers on the same day, also refuses to print out contract or acknowledge any fault/changes. Make sure to check vehicle and gas at this location prior and after returning as they will always say we will check tomorrow and you end up getting additional charges after.

Rating:

5.0

Make sure the equipment is cleaned for the next customer.

Rating:

5.0

Location was great. No issues with pickup/drop off etc. U-haul.com online booking tool needs work. Booking workflow and UI need significant investments.

Rating:

2.0

No equipment at all I placed equipment order early but they never notify me until day of pick up, cost extra time to move my moving stuffs.

Rating:

2.0

The van we rented seemed to be fine, however, the customer service (or lack of) was very poor. The girl behind the desk was quite curt and rude. She was like a robot... here is the key... the vehicle is in the back... look for the number on the key.... don't park along the back... Was not responsive when we had questions, and seemed annoyed that we were even there, like we were disturbing her.

Rating:

1.0

This van was disgusting, vehicle was urinated in it. When we talked to ladies on the counter, they didn't care. All our stuff smell nasty after the move. I recommand uhaul to go have a immediate visit of this location without announcements. I ordered a dolly, they just carelessly announced, we don't have, how in the moving day it might happens? They should inform us in advance. Huaul supposed to be a world class company, if the business is important to you, send someone to visit this location. My daughter, has documented all the details and, I didn't let her to share wirg the media, just was waiting for the survey results.

Rating:

4.0

one of the best locations in the city!

Rating:

5.0

Thank you for reviewing the gas charge dipute request

Rating:

5.0

Make sure the trailer is looked at before giving to the customer; trailer was filled with rain water and when I emptied it and let it dry, it was covered in grease

Rating:

5.0

Oll good 👍

Rating:

2.0

Broken handbrake, no handbrake at all probably broken wire. Broken driver side mirror arm, it keep moving around unless I put tape to keep it in place. They told me this is only truck they have available which means I can only this truck which is technically not drivable safety to move my furniture. Not satisfied and 100% not coming back to this location. Also very disappointed to U-Hual for giving me this experience.

Rating:

1.0

I had a terrible experience, the car has no windshield washer, the car needs to be aligned, it smelled like chemicals. Now my wife has a headache, from the smells. Either paint or solvent. The car does not wash, the interior is full of garbage, empty bottles and food from Team Hortons was everywhere.

Rating:

5.0

best service ever. will come back again.

Rating:

1.0

They explained anything before I rent a truck.

Rating:

5.0

More friendly staff and more accomodating. Thank you

Rating:

5.0

When you put the address on Google it takes you to a different place. The equipment was not clean, smells bad and lots of water bottles everywhere

Rating:

1.0

No bathrooms, grumpy service and truck was not clean and smelled of stale cigarettes.

Rating:

1.0

Poor customer service, front desk was very rude. I payed in advance for a folly snd told me once I got there it's first vote first serve, eventhough I confirmed my order days prior.

Rating:

2.0

Cab was dirty with lots of garbage. Not informed trolley was unavailable. Would have been nice to be told before coming to collect truck so could have made alternative arrangements.

Rating:

1.0

This U-Haul Location rented me a truck knowing that there was a Gasoline pipe leaking with the Engine light on & let me drive off. The truck could have Blown up on the Highway with me in it. The girls who work here laughed in my face when I told them. I will never ever use U-Haul again & this location should be immediately closed down.

Rating:

4.0

All good

Rating:

5.0

I was disappointed with my bill

Rating:

4.0

This time was good

Rating:

1.0

I’m dissatisfied about the car.It was very dirty and smelled awful.Also the price is not good for this vehicle.Never order from them again any vehicle!

Rating:

5.0

The trailer had some grease on it that stained my clothes:( Otherwise great.

Rating:

2.0

the equipment os good but the customer service is poor. Not accompdating, very complaining not friendly or not approachable to the customer. Not in good mood. Overall I am not happy on how or the way she assisted me.

Rating:

1.0

When I got the car I went to check it and and make sure everything is good but as soon as I opened the door there was a weird smell and I couldn’t even get into the car. I went back to the office to ask to change the vehicle the employee was so rude and didn’t even listen. She just said we will change the vehicle only if it’s not drivable. I booked Uhaul before in different locations and by far this location is the worst.

Rating:

1.0

When costumers fill the gas extra the uhal management must refund the extra back

Rating:

4.0

The van smelled strongly like pee. It was gross.

Rating:

1.0

We ordered a trolley, but it was not at the location. !!!! Why? I asked the agent how I could move the heavy box without a trolley. She replied, 'Change your moving day!' What is the reason for asking us to order equipment in your app?

Rating:

3.0

I may not have been the most astute customer in terms of this whole rental process, but I thought that I would be given a short "how to" drive the Cargo Van - i.e. shown all the specific, relevant mechanics, how to change the steering wheel position, the radio, what other functions were. At the time, I just assumed it was up to the rental company to show and tell everything. It wasn't until Sat night that the "rear view parking" activated.: I'm pulling out of a spot and suddenly this small MOVING image popped up in my mirror. Scared me at first. I wasn't aware we had that function, as it certainly wasn't visible or used during the day or even mentioned. I looked for the MANUAL which I thought was always included but couldn't find it in the dashboard glove box. Turns out it was in the central coffee holder !!! I don't think the inner cabin was ever cleaned properly: dried mud and dirt on the floor mats and entrance steps: obvious construction dust in the van itself, which could have been a problem if I had anything else but boxes. Even so, our bags were messey. As a future customer, I now know what to expect and how to ask for it. There was some confusion when I went to check the MANUAL which I assumed was part of the equipment pkg,

Rating:

2.0

Not welcoming, not polite or friendly. Request made difficult as they would not accept debit card unless you put $300 deposit? Never had this problem at an actual U-Haul location.

Rating:

1.0

The truck smelled like a sewage garbage truck. it is clear the prior renters dumped garbage and the entire floor was filled with spew/ garbage juice. I had to use 3 of my rented moving blankets to simply cover the floor which made it so I did not have enough blankets left for the move. We had clothing, mattress and personal belongings that smell now. When we returned the truck and advised of the condition of the truck, we were told that they cannot guarantee how their truck are left from prior renter... I truly think the trucks should and need to be rented and provided in clean condition for the next renter

Rating:

5.0

So delighted to have found this location. Incredibly professional and competent staff. Vehicle in great shape and the entire experience was pleasant & super value. I will use them as my go to moving forward. Keep up the good work Aucoin !

Rating:

2.0

The dollies and blankets I rented were not in the truck. I was picking up before store hours so nothing I could do. This made my move very difficult. I called to tell them I never got them yet I was still charged for them. The 24/7 app experience was also a nightmare. Took over an hour and calls to customer service to get it sorted out. Overall, a very frustrating experience.

Rating:

2.0

I booked two Dollies (one for furniture and one for boxes) and a dozen mats and purchased insurance on the website. But when I went to pick up the truck, they said that dollies and mats were not available. They said their website does not work, and I had to buy insurance on-site (even though I bought it before on the website).

Rating:

3.0

I had the U-haul truck for 2 hours. Delivered it dropped it off that day. And would you believe 3 days later? They called me asked me if I had returned the vehicle. That's pretty scary.

Rating:

1.0

Please have someone call me asap 4162234339. We're still waiting for escalation follow-up

Rating:

4.0

Wish they also had the 15’ truck available

Rating:

3.0

The front desk/ receptionist is NOT VERY helpful, and VERY RUDE !! She should not working on the early morning Saturday, as she is no help at all. Receptionist plays important role in the stressful situation, not coming back because of that experience.

Rating:

5.0

Keep same workers

Rating:

4.0

I also ordered for a hand truck online that not available. As a general recommendation please make videos about the cats / how to drive. Thanks

Rating:

5.0

Service was excellent-efficient check in, timely assistance. The vehicle was in great condition. The location was very convenient. Price was reasonable.

Rating:

5.0

5 star thank you.

Rating:

1.0

I drove 83km and this place charged me 83 miles. That's an incorrect charge and they haven't replied back yet to fix the problem. That's a really a grave mistake. I would be leaving a 1 star in all other platforms if I don't hear back from next week. They can't just incorrectly charge people like that and not correct it immediately.

Rating:

5.0

The car interior was not clean at all and it smelled

Rating:

1.0

Asked me to switch dropoff location and will provide compensation of $50 for my troubles. Stated that I will receive notification of these updates. The new dropoff notification was not sent at all. Had to call u-haul during my busy moving day to confirm where am I dropping off. When asking U-haul support for help, they said it was just put into the comments section in their system and I was expected to follow those comments. Support was nice enough to provide me with the address. I also asked how I will receive compensation and they said I will have to talk to Income Tax myself as support does not know how Income Tax will provide the compensation. After hearing that, frustration continue to rise. The requested dropoff was further from my original location and required me to pay extra on the km for using the truck and also transportation to go back to my property. The experience was very lackluster. Issues with picking up the truck was already painful as it took 1hr before I was able to take the truck. Then asking me to dropoff at a different location and not providing a smooth instruction process while also not stating how I'm receiving compensation. Overall, it's a huge hassle of how I need to seek information in order for me to complete this rental reservation properly. It does not seem like I will be compensated either. 10/10 would not recommend using U-haul again.

Rating:

5.0

The equipment was dirty needs a good water wash

Rating:

1.0

Bad customer service, how can a client stand in front of you, and you and other workers speaking in a different language? When a customer is not getting a reasonable price. After picking full gas they still took extra gas money from me again which is a chart. Asking them and then started speaking in their local language. What even show the car you people gave us was full full 100 percent. I filled it at the gas station and the machine indicated that it was full but the guy at U-Haul said it wasn't 100 percent full so took another money from me again for gas. Secondly took a 300$ deposit which is too much. 👎👎👎👎👎

Rating:

4.0

I was charged for extra miles, i booked for 10" uhaul but i was told that only 15" uhaul is available so i should opt for that only so if company is switching truck then should include some extra miles as well.