Customer Reviews for Aucomm Car Rental
(U-Haul Neighborhood Dealer)

Rating:

3.0

the vehicle provided was very old and had terrible gas mileage. The fuel costs were way too high for a standard rental

Rating:

3.0

The attendant did nothing to help me with the pickup or explain anything about the vehicle (like the gauges were in US measure). she seemed bothered that she had to work.

Rating:

5.0

You have to clean inside of the cars for derivers ad ridersnot just backside!!!! The car was full ofinsects and aigarette & ...!!!

Rating:

4.0

At this location, I had added a dolly to the rental. When I got there, the attendant told me they don't have dolly's at this location. They took it off the rental, which is fine, but the system should indicate what is and what is not available at a particular location. This is my only observation, the people at the desk are perfectly fine and in and out is pretty quick when you prepare your check in , in advance.

Rating:

1.0

I rented a U-Haul truck from this location yesterday to move some furniture, and unfortunately, the experience was extremely disappointing. First, the truck was extremely dirty. The windows were dirty, and the entire cargo area in the back was filthy. Once I started loading my furniture, I could clearly see how dirty the inside of the truck actually was. More importantly, the truck had serious mechanical issues. The transmission was not functioning properly, the truck would suddenly stop, and it was extremely difficult and unsafe to drive. This is a serious safety concern, especially when transporting furniture and driving on the road. Another major issue was the fuel charge. I drove only 28 miles and personally put approximately $25 worth of gas into the truck. However, when I returned the vehicle, I was still charged for approximately 10 additional litres of fuel. I find it extremely difficult to understand how a truck could consume that much fuel for only 28 miles, especially after I had already refueled it. When I raised these concerns with the staff at the location, instead of taking responsibility or trying to help resolve the issue, I was simply told that it had nothing to do with them and that I should contact U-Haul Customer Service. That response was extremely frustrating and disappointing. Based on my experience, I strongly recommend avoiding renting a vehicle from this location. The condition of the truck was unacceptable, the mechanical problems created a serious safety concern, and the customer service provided no meaningful assistance when I raised these issues. I would not recommend this location to anyone.

Rating:

3.0

My boy bought gas and sent me the receipt… I was still charge for the gas my boy bought for my move… I shouldn’t be charged for that

Rating:

3.0

Cabin of truck was really dirty, No Dollies even when was booked in advance, made it my moving complicated.

Rating:

3.0

Better check in process and commitment to reservation condition

Rating:

1.0

I waited for almost 2 hours, and the U-Haul staff and the company staff kept saying that they were coming.

Rating:

4.0

Tye customer service was great as well .

Rating:

4.0

Found a donut on the floor and the cargo space had some spots that were still wet.

Rating:

5.0

Tire air pressure not enough

Rating:

2.0

Very unfriendly and unhelpful. Felt like they were doing is the favour for renting the truck. First time renting a truck and if I knew how unhelpful they would be. I would have choose online check-in.

Rating:

5.0

Everything was smooth !

Rating:

5.0

Satisfied with the service

Rating:

5.0

Flawless rental experience! The online booking was seamless, and the truck was spotless and ready right on time. Highly recommend for a hassle-free, transparent process with absolutely no hidden fees

Rating:

5.0

I’m very happy very nice respect everything good thank you so much

Rating:

3.0

The rate was $20 for a day for only a 10 truck but they changed me about $80 that I don’t know why.

Rating:

1.0

Worst location Truck in poor condition, engine light on, check lights on, headlights dont work and back indicators dont work Air conditioning did not work and the truck had such a foul odour, ciggerettes butts and garbage everywhere They only except cash and no credit cards etc, A police officer told me its not safe and to report it. 3 times theres been customers yelling at this lady, they charged me 15 days insurance i clearly stated i did not want, The resolution given to me was $32 refunded for 2 days of insurance

Rating:

5.0

Excellent service .

Rating:

1.0

the final billing had the unecessary 'coverage' which I explicitly refused and removed. I got charged much more!!

Rating:

4.0

But I have issue on pricing, the estimate was 58 dollars and at the end I got charge for 98!!! And I returned the truck even 1 hour earlier than the time I supposed to!

Rating:

3.0

I had reserved the truck with a dolly three days in advance for Saturday at 4 PM. Only 2 hours before my pickup time, this branch called me and said they didn’t have a dolly and there was nothing they could do. Because of that, I had to pay several extra hours of U-Haul rental time and ended up buying a dolly from Home Depot since no other U-Haul branches were open at that time for me to rent one from. I honestly don’t understand how your reservation system works, but if you accept reservations, you should first make sure you actually have the inventory and capability to fulfill them before confirming bookings.

Rating:

4.0

For first-time U-Haul drivers, clear instructions should be provided, especially regarding the check-in and check-out process. It would be helpful to explain everything step by step in advance. In my case, I dropped off the key first and then had to figure out the photo upload and checkout process afterward. It was a bit confusing, but I managed to complete it. That said, the van was very clean and well-maintained, which made the overall experience positive.

Rating:

5.0

I have had occasion to rent a van from this location perhaps 8 or more times over the last 3 years. I reserve in advance, pick up the vehicle and I'm off. No hassle,smooth as silk. Never a problem. Great service in my experience.

Rating:

3.0

The lady was lazy and didn't inform us that's there's no dolly when I ask her why you didn't tell us she said you reserve for the van not for the dolly but my reservation was both mentioned.

Rating:

2.0

I didn’t get a utility dolly as I asked. I was then passed around to 5 customer service agents none of whom helped me. Eventually I was told to drive 20 minutes away to get my utility dolly. When I reached to pick that up, I had to wait an additional 15 minutes to confirm that I could drop the dolly off with my truck. Not at all recommended.

Rating:

5.0

Easy to rent and sfaff are friendly

Rating:

5.0

All good

Rating:

2.0

There was some rubbish in the driver’s door compartment. The lady at the front desk was unprofessional and dismissive.

Rating:

5.0

Would recommend to give more instructions about locating the car when picking up the vehicle. Was informed what the number was, was looking at the license plate rather than the vehicle on the car. Which was also slightly scratched off.

Rating:

2.0

The vehicle was too dirty, garbage in the truck, smelling like cigar smoke all over. Over charged me for fuel even though I had picture proof of before and after.

Rating:

3.0

9am booking but system was down and key cannot be released to check in. Delayed my move by about 1 hr leading to personal issues with hired movers, lift lobby delays and delayed move to condo given two trucks and move using same condo service lift. Dolly was booked but none available so I had go buy one from Cdn Tire.

Rating:

1.0

The operators of this outlet are outright thieves. I rented a van for 2 hours and drove EXACTLY 4 MILES. This was acknowledged. However, they proceeded to bill me $16 for gas used!!!!!! When I pointed out it is impossible to consume that much gas over 4 miles, they simply shrugged and showed me a hand-marked chart they them selves drew with the gas gauge presumably now down by some amount they said is worth $16. They refused to accept the logic that it was a mistake and would not adjust the bill. All the while I stood in front of them talking to the Customer Service Centre on my phone, they just sat there grinning. Obviously they try to rip off every client as much as they can and were not at all fazed that this time they were caught red-handed. NEVER use that particular U-Haul outlet. BE WARNED OF THOSE UNSCRUPULOUS AND UNREPENTANT CHEATS.

Rating:

1.0

No customer service when you return the keys the staff just tells you to throw it there and go. Sec they tell you to go and wait for the receipt instead of working on you there and there. I find this cheating because during reservation the price is different and upon sending the receipt, the price changes.

Rating:

3.0

I rented the same two wheel auto-hauler dolly a week apart from each other and the right taillight/turn-signal was burnt out. It was noticed the first time I rented it and nothing was done to rectify the issue and when I commented the second time about it I was told this service was done by U-Haul and not AuComm. I replied saying, well it’s not safe and I suggest you call U-Haul and get it fixed. I guarantee you they still probably haven’t and will not deal with it. Also, their hours start at 9am (displayed everywhere as 9am, so that is correct) and they didn’t show up until 9:45am. Made me late for my appointment to get my car safety inspection done. They were both very nice people otherwise, that part was a positive experience.

Rating:

5.0

Excellent. Was happy that I could pre-order a day earlier and have a cargo van available for for time indicated. The location was very close to home and very convenient.

Rating:

5.0

I have found the service at this location to be straightforward and efficient.

Rating:

1.0

Poor customer service and faulty equipment "I had a very frustrating experience at this location. I rented a truck, and just a few hours later, I was pulled over by a police officer because the rear passenger-side turn signal was not working. Fortunately, the officer was understanding and didn't give me a ticket, but it was a serious safety issue that should have been caught during inspection. When I immediately returned to the office to resolve the problem, the only 'solution' they offered was to end my current contract and start a new one for a different truck. This meant I had to pay twice for a mechanical failure that was 100% the company's responsibility. Very disappointed with the lack of accountability and fair treatment. I wouldn't recommend renting from here if you expect reliable vehicles or helpful service."

Rating:

5.0

Convenient, clear, and fast.

Rating:

3.0

Smile. Had dirty inside & out truck

Rating:

5.0

I am not a fan of the 25 dollar cleaning fee. That accounted to 50% increase on my overall charge. I understand a cleaning fee if I made a mess but there is nothing being done to the truck and you UHAUL is grabbing a standard fee for no work being done.

Rating:

4.0

Na

Rating:

5.0

Just keep up the good work guys.

Rating:

2.0

First, I want to mention that the receptionist was unwilling to provide proper information and kept responding with “this is how it is,” without offering any clear explanation. Secondly, they asked to physically take my credit card to manually enter all the details into their system for charging. When I asked why they needed my card in hand, she said they didn’t have a machine available. I also clearly explained that I only needed the car for two hours. She told me the rental is automatically set for 24 hours, but that returning it earlier would not result in any extra charges. However, the receipt I received clearly stated that additional hours would be charged. When I questioned this, she insisted not to worry and said the way she completed the forms would allow me to use the car for up to 24 hours without extra fees. Although I did not keep the car for 24 hours and returned it after approximately three hours, the next day I noticed that I was charged again. I believe this additional charge was related to the extra hours mentioned on the receipt.

Rating:

4.0

Tray to clean the snow at the parking lot please!

Rating:

3.0

It was basic and pretty much like all the rest. My only issue was that the trucks were not cleaned from snow and ice. I had several chunks fall from the top on the front windshield and into traffic from the top. Pretty dangerous

Rating:

5.0

Limited selection of trailers, but quick and easy pick up. They had a good number of trucks. Nice staff! Would use again!

Rating:

3.0

The truck I rented was covered in snow. It took me a while to take it out and with no windshield fluid it was even more difficult to drive with the window all cover in ice. The staff not so friendly I ended up driving back after I couldn’t drive it in the snow, no traction whatsoever. I rented a small vehicle next day (old cargo van) but it was ok. I managed to finish my moving after a stressful two days

Rating:

5.0

The car was dirty overall, filled with used plastic bottles in every door pocket, food wraps, bloody facial tissues, gloves, etc Sticky steering wheel, dirty seats. I had to use sanitizing wipes before using a vehicle. Dirty windshield and side view mirrors.

Rating:

5.0

The best

Rating:

5.0

Customer service was polite and professional.

Rating:

5.0

감사합니다.