Customer Reviews for Aucomm Car Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Aucomm Car Rental

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Tamirlan G.
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Detailed explanation needs to be provided by the customer service on the usage of the equipment.

Wilius M.
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Overcharged, Dirty unkept vehicle, poor service (didn't even show me which vehicle was mine) told me to go find it myself. Rude

Mohsen F.
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I wish I would get a message (such as text) to know how clearly I should do for leaving the car key for dropping of and I liked to receive a message that they got the truck.

Graeme M.
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The van itself, though clean on the inside, hadn't had the snow cleared off in, I would guess, at least a week, and there was no snow brush provided with the vehicle. I was able to grab the one out of my own car, but I would ask that you remind your franchisees to clear the windshield of any vehicle that's going out for rent that day. The real challenge was in the pick up, and more importantly drop off, of the vehicle. I received an email from Uhaul telling me that I would be able to access the vehicle remotely. When I arrived at the location there was no remote access option and a sign at the location provided pick up and drop off instructions. I then received. a text from Uhaul while I was driving, which I missed because my phone was off because I was driving, giving me different drop off instructions from both what was in the email and what was posted at the location itself. All this is to say, better communication between Uhaul and myself, and Uhaul and its franchisees, would have made life easier.

Bao Wen H.
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The instructions were to the point, clear and perfect. The place is easy to find as well.

Yifan T.
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Absolutely amazing customer service and very fast. Highly recommended.

REYNALDO D.
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Customer did not leave a comment.

Farzad G.
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The car was not clean!

Esther B.
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Customer did not leave a comment.

Nima S.
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Customer did not leave a comment.

Yokasta T.
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Person in the front desk didn't even care where i left the truck ( as i parked off the assigned parkings spots) - i communicated this to him but he didn't even look at me. i asked about receipt and other concerns and he said ahead will send final receipt. Anyways, poor customer services experiences

RYANHOWARD J.
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Customer did not leave a comment.

Semyon C.
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First of all the pick up location was changed less than 24 hours and I had to adjust my busy moving day schedule to go further from my home to pick up the truck. Then while I was on my way to this location (further away) I received a call from your associate to tell me the truck is no longer available and I have drive across the city to pick up the truck. I find this planning and scheduling on behalf of u haul very poor. I ordered the truck 4 weeks in advance!

Kateryna N.
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Pick up and drop off did not work on mobile, had to go into the store to pick up the key. Upon return, had to wait more than half an hour for receptionist to come back because the office was closed with a note on its door.

Sanghyun L.
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Customer did not leave a comment.

SIVANESAN K.
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I was booked for 24/7 tfuck share option. When i arrived the location try to pickup through online but it is not ready. I waited until the person open the shop after that i was spend another 30 minutes to pickup tge truck. During paper work i said to the person insurance no need but after drop off they charge $15.00. Any new customers please think towise before booking to this location.

Mahyar Z.
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This place 100 steeles, Rude employee , not on time and bad behavior to client. I never like this branch. Too much rude employee never and ever don't like go to this place never and ever for in my life.

Alex M.
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Operator did not explained anything, just sold me inssurance. He did not mention about fuel to return full and even in track was 10% less fuel. I thought it does not matter about fuel if nobody mentioned about.

nader D.
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Customer did not leave a comment.

Anar I.
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Customer did not leave a comment.

Rosangela P.
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The rental company could explain the return rules, as it was the first time I used this service. This could improve the service with more attention and explanation to customers. I found out all by myself through the app because I looked at the messages on my cell phone; otherwise, I didn't even know what to do.

Eui Sup Y.
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Customer did not leave a comment.

vadyl S.
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Very good

ANTHONY B.
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Customer did not leave a comment.

PATRICIA K.
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Customer did not leave a comment.

Niall F.
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Absolutely would not use this place again.

Subhrajit B.
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I have already raised a ticket on this issue, the shop was closed, didnt get any information, oncd called up helpdesk, i was helped with the self checkout (she was really great), along with this miscommunication, i have booked dollies, which i never received which made my move very problematic and a very bad experience with uhaul, i have also been charged for these dollies which is another problem

Young wook B.
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Customer did not leave a comment.

Paulo A.
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Customer did not leave a comment.

ANTHONY B.
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Customer did not leave a comment.

Brandon Thomas J D.
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They gave me a Uhaul with a cracked windshield and charged me for cracking the windshield when I returned the vehicle? Terrible service !

SZU-WEI L.
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There was a disposal mask left in the car.

Michael G.
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Please replace the wiper blades.

Ruben C.
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Actually so far so good.

Amir E.
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Customer did not leave a comment.

Yan W.
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Customer did not leave a comment.

ebrahim C.
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There was hidden charge and bill is not clear

Timothy G.
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First , the teller was an asshole. Thats first off. Very rude and lackadaisical. Also, i was suppose to be able to drop off my vehicle to any location to save miles i would have to pay for. I moved to aurora from Toronto and had to spend miles bringing the truck back to that same location from aurora? I got charged for a dolly and we never even had a dolly in the damn truck. I paid almost $200 for uhaul? More like UTheft. I would like for a reevaluation and some of this money returned to me. Espcially for having to drive the truck alllllllll the way back to toronto from aurora. Thats crazy. I shouldve been able to drop the keys off in aurora. Thats a damn expensive day of moving. I will never recommend this loaction to anybody.

SOUNG PLR H.
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Customer did not leave a comment.

Maiko I.
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They tried to charge me $20 dollars to help me with the hookup that has never ever happened at any uhaul. The young guy did not seem to know or care about what he was doing. Finally the harness on the trailer was no good and it shorted out and blow the fuses in my truck.

Amirabbas R.
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I booked the truck for 10 am with a dozen blanket ,I got there on time but I was told the blanket're gone. I had paid for truck and blanket If I knew that blanket're not available I would have chosen an other location.By the way,I was in a rush because I had paid for 2 movers for 2 hours but the Uhaul staff was too lazy.I won't recommend this location at all.

Mpumi M.
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Customer did not leave a comment.

Michael G.
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Very accommodating & easy to deal with.

Stacey P.
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The sign on the door said to drop off the keys and keep the vehicle locked, but I only had a trailer so I had no keys to drop off and nothing to lock. I had no clue what to do, so I just dropped the trailer off and took photos to prove that I dropped it off.

Alyssa C.
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Clean the inside of the rental more often would be a huge help. I had to sweep a lot of dirt out of the truck before loading in my furniture.

Jia Bao L.
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The morning I went to pick up the 10' truck that I reserved ahead, I was told that the truck is not available. They gave me a 9' van instead. There was no communication or notification at all. This has brought me so much trouble. My furnitures couldn't fit in all at once as planned, so I had to book and pay extra time for the movers and Elevator time for both condo buildings as well. When I called customer service they told me there's nothing they can do to help which is very frustrating. I won't trust Uhaul again definitely wouldn't recommend.

Benjamin M.
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U-Haul should drop Aucomm as a supplier. The truck was filthy and had a used mask and a bunch of papers left behind, it was clearly not cleaned before I got the truck. The representative at Aucomm was too lazy to do an inspection of the truck when he gave me the keys. When I got the bill, I found out that Aucomm charged me $50 to clean the mess that was already in the truck when I got it. These are horrible business people and tarnish the reputation of U-Haul. I'm still waiting on U-Haul to make this right by refunding me the cleaning fee.

Serghei G.
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Customer did not leave a comment.

Stanislav M.
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Customer did not leave a comment.

moniba S.
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Customer did not leave a comment.

Christian T.
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The main attendant is rude and unprofessional. He gives wrong information about rental process and is not trust worthy. The truck I rented needs a serious attention to the steering system. The vehicle pulls to the left, when driving, and needs a lot of experience to keep it straight on the road. I have rented uhaul trucks in Ohio, Quebec and Ontario and 100 Steeles Avenue location is the only place I had such a bitter experience. I love uhaul, but would never ever rent and pick up any truck from this location even if that is the only location they are available.

Samarth Kumar S.
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Customer did not leave a comment.

Samarth S.
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Customer did not leave a comment.

JAMESP G.
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the ability to register by cell phone and drive away is FLAWED and never works - this is the 4th time I rented and it is the 4th time I needed to go to the front desk of the rental shop to get the keys

Alexandra J.
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Helpful staff. Easy process. Clean, working vehicle.

Farhad A.
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Helpful & friendly personnels & stuff , fast check in & out

Felipe G.
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The truck was smelling as cigarettes'. I believe I was overcharged and still don't know the reason, even though I sent an email asking. Not happy!!!

Michele V.
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Customer did not leave a comment.

LYSTRA F.
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Keep up thr eccellent work. Very satisfied with your service.

Bodhisattva P.
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Most unprofessional U-Haul rent location I have ever seen in my life. I booked the 9ft cargo van but after I receive I found that van doesn't have tire pressure and it took another 45 minutes to fix that. The van was also very dirty, never cleaned or sanitized. In passenger side door I found food packet left. In this covid situation this is most expected. They charged my for Gas which is also extra even after I fill up the gas with required level. I have total horrible experience and will not recommend to any one.

Sasan A.
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Thanks , friendly & willing to help

Yoon seung J.
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Social distance seemed to be ignored; they let customers wait crowded in the building

Alexander M.
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Staff is super helpful and quick turnaround, at least in the morning. No additional fees charged.

YUHAO C.
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Customer did not leave a comment.

Daniel W.
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Customer did not leave a comment.

Daniel S.
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Easy and good location. Friendly service

SERGIY B.
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Great rate. Thank you.

Ismael V.
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I got into the truck to find donut wrappers and coffee cup lids on the floor. I went on my way, used the van to move a few boxes and returned it in same condition I found it in. The person working that day charged my account a $25 cleaning fee because I left a "paper on the floor" and the back door was "dirty". Absolutely terrible service, the van itself was fine and I got the job done but I felt like I was treated like garbage.

Steven R.
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The day I picked up I found that the uhaul employee's were not personable at all. Other than that the truck was not clean. Knowing we are calling Uhaul that essential they could at least clean the trucks from the previous customers.....

ivan Y.
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Customer did not leave a comment.

Darlene H.
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Be Truthful

Gavin O.
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The doors would not close properly and the parking brake had been pulled out of its original position in the van and while it still worked, it clearly would not pass inspection.

JEAN M.
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Customer did not leave a comment.

meriam R.
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The service is good 👍 does not need anymore or anything else to improve the quality 👍

Sang Hyun J.
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Customer did not leave a comment.

ANTHONY B.
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I am very happy with U-Haul.

BORIS K.
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I put more gas than the U-haul chart showed and the gauge was higher than when I rented. Was still charged extra for gas.

NECIP K.
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Customer did not leave a comment.

Al M.
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Unfortunately the owners are very rude and irresponsible. I needed a truck for a day, I paid the full day rate ( for 24 hours), but the owners kept saying how I am only allowed to keep the truck for 7 hours and if I return it after 11:00pm on the same day, I'd be charged a penalty fee. Also when I received the truck it was really dirty and smelly, the owners don't care about the sanitation of the cars which is critical these days for Covid-19. I cleaned the trunk and sanitized the steering wheel before returning the truck. The store location even has no sanitizers in the store for customers, and the owner don't care about the social distancing rules and limits.

Mohamed M.
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Great online checking in/out experience - so seamless. If you can make collecting the keys contactless, that make it even exceptional.

Mehdi R.
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Customer did not leave a comment.

Sang Hyun J.
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Customer did not leave a comment.

Fernando P.
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Customer did not leave a comment.

Denis A.
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Customer did not leave a comment.

LEONID S.
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Great service

Graham E.
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Customer did not leave a comment.

tracy M.
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I was charged an extra 32$ and I do not know why, I dropped off the uhaul Saturday. I did leave a lock on teh back accidentally but I took that off Sunday morning. My total experience with uhaul this move was horrendous

Hamed N.
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Customer did not leave a comment.

Srijith V.
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Customer did not leave a comment.

Leonid F.
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Customer did not leave a comment.

Alexander P.
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Customer did not leave a comment.

FADY S.
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Customer did not leave a comment.

Wiken A.
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Aucomm Car Rental were so rude. You should not let those people represent uhaul. Very poor customer service, no cooperation at all, will not recommend to go there ever. Horrible experience. He told me the fuel is full and i should fill it full. it was 3/4 , i told him so, he said fill it to 3/4, so i did fill it more than 3/4. in the end they charged me about 9$ for fuel. i called later, he did not take any responsibility and said i should call uhaul , I did and they said i shall email the picture i took for the fuel, I did send the picture to the given address, I still did not get any answer..

ANTHONY B.
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Customer did not leave a comment.

Wonshki K.
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Customer service level is very low and slow.

Hamidreza K.
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Customer did not leave a comment.

Mana M.
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It was difficult to locate the key & specially the rental office for pick up

Michael H.
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Customer did not leave a comment.

Michael B.
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DO NOT USE U-HAUL. This was one of the worst customer experiences I have ever been a part of. There were a number of different things that went wrong 1. the day before, I was informed that they changed my reservation 2. I had to return my truck to the same location 3. They charged me for returning it a day late, even though I did not and 4. they charged me an extra fuel charg, again even though, I returned it at the same fuel level. TERRIBLE customer service

mirfarshid S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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