Was not greeted when I arrived. Staff impatient, seemed annoyed that they were being bothered.
Tammy R
Aucomm Car Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Thornhill, ON L4J7Y1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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THE CAR WAS INA WORS CONDITION , WITH WARNING LIGHTS , STEERING SYSTEM IS NOT SAFE , DURTY...
Leonid GI showed up to pick up my vehicle and the person was just locking up. They were rude and would not answer any questions other than to say they close at noon. My reservation was for noon. When I finally got through to someone on line after waiting a long time, the price I was quoted doubled. When they put me on hold to inquire why the price increased, the call was disconnected. I had to call back, was on hold again for a long time and then had to start over with someone new. By that time, I just gave in and paid the increased price. The whole process took over an hour. When I dropped off the vehicle they person at the desk didn't even look up and just said if this a a return, drop the keys in the bin. This is not my first time using this place, but definitely my last.
Sharon SThe staff come out to help parking in the lot. Easy to drop off. It takes just a few minutes to complete the Whole thing. Excellent!
hanyou zFront counter staff is rude. I asked her to confirm the price of the rental. She said $20. I said, isn’t it $19.95? She said $20. I said the van says $19.95. She said $20. She was monosyllabic. She asked when I’d bring the rental back. I said around 8pm. She said, leave the keys in the Dropbox. She did not tell me about the policy about the fee for returning after hours, and she did not tell me there is the option to avoid this charge if I go on the app and register the return. It ended up that I was not charged the return fee, but my point is that this customer service rep has no customer service skills, and the experience with UHaul began on a sour note.
yuk m