Customer Reviews for Aucomm Car Rental
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was supposed to get the truck at 12pm but when I got to the office they told me the system was down. I waited for more than hour and still didn’t get the truck. Everything was delayed that day because of this. Terrible experience.

Rating:

5.0

Thank you for resolving my issue, had a great experience renting...great customer service at pickup location, highly recommend 👌

Rating:

4.0

The vehicle was mechanically fine, but unfortunately, there was an unpleasant smell inside, and the cargo area was not clean. I hope more attention will be given to cleaning in the future.

Rating:

5.0

cargo a little dirty with sand and old cardboard. not an issue with me but a more discerning client might be displeased. Also, parking brake lever had become detached from its"place under the dash; hanging loose. Causing momentary fear that it could not be disengaged once applied which I had done.Fortunately by pulling on the cable itself behind the lever it worked. Otherwise terrific vehicle. Staff acommodating and pleasant.

Rating:

5.0

when we received the car we had a dirty cup holder with spilled coffee, always check the interior after receiving the car

Rating:

1.0

Do not give paper receipts

Rating:

5.0

No issues

Rating:

5.0

It was a comfortable service

Rating:

5.0

Give them unlimited mileage or start counting after the first 50 miles.

Rating:

4.0

Compared to the scum you have running the location in Concorde on hwy 7 and keele st. It’s a disgrace. They shouldn’t have a franchise there.

Rating:

5.0

Good

Rating:

1.0

Usually, someone helps with hooking up the trailer, but at this location, it’s completely self-serve.

Rating:

5.0

No because everything is perfect

Rating:

1.0

"Do not use this location" I storngly recommend you if you want to use this location. First of all, the woman working in that office is really rude and her customer service is terrible. She never welcomes you when you enter the office, and she only gets annoyed with the customer without even apologizing for her mistakes. I got the car keys from her and tried to start the car several times, but the car wouldn't start. I had no choice but to go to the office and ask her to check the car because there seemed to be a problem with it, but she only scolded me, saying things like, "How many times have I rented a car? Do you know how to drive?" Another male employee tried to help me start the car, but the car was unusable due to a faulty battery. I went back to the office and asked her to check, and only then did she give me the keys, saying that she gave me the wrong keys. I told her that when you make a mistake like this, you should apologize to the customer, but she got annoyed with me instead. I thought she was the CEO, but it turned out she was just an employee. I strongly urge the CEO here to take this advice. Her customer service will make your business even worse.

Rating:

5.0

A brief explanation of the various charges to be applied to the invoice particularly cost per mile driven would be helpful.

Rating:

3.0

There was rice grains spilled all over the back of the truck

Rating:

5.0

ZZang

Rating:

1.0

Our equipment that we rented was removed from the order without informing us. We made multiple phone calls to U-Haul and wasted hours of our day driving from location to location to find a rental dolly. We are upset that we were charged a high fee for the truck rental paying for extra kms and gas used trying to correct a mistake made by U-Haul, in the end we never received the dolly that was needed to do the move.

Rating:

2.0

Tried to pick up my truck and went inside. There was nobody at the front desk. I waited there for 10 mins until finally a girl shows up to help me.

Rating:

1.0

I had booked a truck with two dollies and a dozen blankets online. Tt 4:30PM before our move date, i received a call from this office that dollies will not be available only tucks and blankets would be available! where do i find two dollies on a friday night for my moving on Saturday morning??? Then when i showed up to pick up the truck, they said, they didn't have blankets either!!! they took no responsibility and said I could talk to u-hall customer service.

Rating:

3.0

The vehicle had not been cleaned when I picked it up. There were empty water bottles and garbage in the cab. The cargo area had not been swept. Also there wasn’t any wiper fluid in the reservoir so I had to add some of my own. Very disappointed with the service at this location.

Rating:

4.0

I feel like when I was pumping gas into the Van, the indicator was not working as expected and I had to put extra in order to move the indicator. I feel like the indicator was not working properly and at the end I had to put $20 extra gas just to get that one moving.

Rating:

2.0

I had called a customer representative during my trip as the alignment of the vehicle was off. The car was veering to the left if i let go of the steering wheel, ultimately forcing me to fight to keep the car straight. I spoke to a representative and they expressed that there would be some reimbursement or compensation. However, after reviewing the receipt does not reflect the agreement. The van needs maintenance. The customer service representatives were helpful in the process of the rental.

Rating:

5.0

Marketing and quoting is deceiving. Not impressed. Won’t use it again unless I really need to.

Rating:

3.0

Had snowed and vehicle was covered in snow. Had to be cleaned off by me before I could even get in to the vehicle

Rating:

5.0

Good

Rating:

3.0

I got charged for CDW when I said I didn't need it

Rating:

3.0

When I picked up the vehicle, the dash board, steering wheel and cup holders were sticky from the previous users and the floor was covered with potato chips. It delayed the usage of the vehicle by a half hour while the location cleaned the vehicle.

Rating:

5.0

None

Rating:

5.0

Good

Rating:

2.0

Value customer’s time.

Rating:

5.0

Gd customer service The van was clean brand new

Rating:

3.0

Please have dollies and furniture pads available.

Rating:

3.0

At the beginning the price was $20. In the end it took only 6 hours and traveled 21 miles. Paid $76

Rating:

2.0

Just asked me to put the keys in a basket. No acknowledgement as to when i returned the truck or signature requested. Inwas the only customer in the store.

Rating:

1.0

The customer service representatives were unhelpful, cold, lazy

Rating:

1.0

Person at the desk was rude and condescending. Did not disclose fuel amount for truck and when shown that fuel amount was not full with a photo proceeded to argue on the fuel amount originally in the truck. Did the same for 3 other customers on the same day, also refuses to print out contract or acknowledge any fault/changes. Make sure to check vehicle and gas at this location prior and after returning as they will always say we will check tomorrow and you end up getting additional charges after.

Rating:

5.0

Make sure the equipment is cleaned for the next customer.

Rating:

5.0

Location was great. No issues with pickup/drop off etc. U-haul.com online booking tool needs work. Booking workflow and UI need significant investments.

Rating:

2.0

No equipment at all I placed equipment order early but they never notify me until day of pick up, cost extra time to move my moving stuffs.

Rating:

2.0

The van we rented seemed to be fine, however, the customer service (or lack of) was very poor. The girl behind the desk was quite curt and rude. She was like a robot... here is the key... the vehicle is in the back... look for the number on the key.... don't park along the back... Was not responsive when we had questions, and seemed annoyed that we were even there, like we were disturbing her.

Rating:

1.0

This van was disgusting, vehicle was urinated in it. When we talked to ladies on the counter, they didn't care. All our stuff smell nasty after the move. I recommand uhaul to go have a immediate visit of this location without announcements. I ordered a dolly, they just carelessly announced, we don't have, how in the moving day it might happens? They should inform us in advance. Huaul supposed to be a world class company, if the business is important to you, send someone to visit this location. My daughter, has documented all the details and, I didn't let her to share wirg the media, just was waiting for the survey results.

Rating:

4.0

one of the best locations in the city!

Rating:

5.0

Thank you for reviewing the gas charge dipute request

Rating:

5.0

Make sure the trailer is looked at before giving to the customer; trailer was filled with rain water and when I emptied it and let it dry, it was covered in grease

Rating:

5.0

Oll good 👍

Rating:

2.0

Broken handbrake, no handbrake at all probably broken wire. Broken driver side mirror arm, it keep moving around unless I put tape to keep it in place. They told me this is only truck they have available which means I can only this truck which is technically not drivable safety to move my furniture. Not satisfied and 100% not coming back to this location. Also very disappointed to U-Hual for giving me this experience.

Rating:

1.0

I had a terrible experience, the car has no windshield washer, the car needs to be aligned, it smelled like chemicals. Now my wife has a headache, from the smells. Either paint or solvent. The car does not wash, the interior is full of garbage, empty bottles and food from Team Hortons was everywhere.

Rating:

5.0

best service ever. will come back again.

Rating:

1.0

They explained anything before I rent a truck.

Rating:

5.0

More friendly staff and more accomodating. Thank you

Rating:

5.0

When you put the address on Google it takes you to a different place. The equipment was not clean, smells bad and lots of water bottles everywhere

Rating:

1.0

No bathrooms, grumpy service and truck was not clean and smelled of stale cigarettes.

Rating:

1.0

Poor customer service, front desk was very rude. I payed in advance for a folly snd told me once I got there it's first vote first serve, eventhough I confirmed my order days prior.

Rating:

2.0

Cab was dirty with lots of garbage. Not informed trolley was unavailable. Would have been nice to be told before coming to collect truck so could have made alternative arrangements.

Rating:

1.0

This U-Haul Location rented me a truck knowing that there was a Gasoline pipe leaking with the Engine light on & let me drive off. The truck could have Blown up on the Highway with me in it. The girls who work here laughed in my face when I told them. I will never ever use U-Haul again & this location should be immediately closed down.

Rating:

4.0

All good

Rating:

5.0

I was disappointed with my bill

Rating:

4.0

This time was good