Customer Reviews for Aucomm Car Rental
(U-Haul Neighborhood Dealer)

Rating:

4.0

Blurred Headlights… Specifically driving night time…

Rating:

1.0

Lady at pick up desk doesn’t have customer service skills at all. Very mean. When I dropped key the same day. I asked her if I can get receipt. She meanly she’s “nope”. “We email you”. Before I even finish my next question. She said “just drop key on basket. We check tomollow! I wouldn’t recommend this location at all. Even with stranger.

Rating:

1.0

Not nice to customers. never explain anything. Not checking the truck at the spot. Just delivered the key while sitting on the chair.

Rating:

5.0

Had an issue with a broken spot mirror. Fortunately I had, upon on the agent's recommendation I had taken CDW insurance. The matter was dealt with in an expedited and satisfactory manner. Many thanks.

Rating:

1.0

Subject: Complaint – Rude Manager and Poor Service at U-Haul Thornhill (100 Steeles Ave W Unit 15A) To U-Haul Customer Service / Head Office, I’m writing to report a negative experience at your location at 100 Steeles Ave W, Unit 15A, Thornhill, ON L4J 7Y1, mainly due to the behavior of the branch manager. She was rude, dismissive, and made no real effort to help fix an issue that came from how my reservation was handled. After this happened, I checked the Google reviews for this branch and saw many similar complaints about rude staff and a “not our problem” attitude. Combined with the feedback emails I keep getting from U-Haul, it feels like head office knows there is a problem at this location but hasn’t taken effective action. Two days before my move, I went into this branch in person and booked a truck and a dolly. I clearly said I needed the dolly for heavy items, and it was added to my reservation. No one told me that dollies are “first come, first served” or that they are not actually guaranteed, even when reserved. Early on the morning of my move, I stopped by the branch and confirmed my reservation. There were dollies visible on site. While the manager was reviewing my booking and talking with me, she still didn’t say anything about the dolly possibly not being available later or my reservation being uncertain. Later that same day, when I came back to pick up my order, I was suddenly told there was no dolly, that tools are “first come, first served,” and that the branch was not responsible. This was the first time anyone had mentioned this policy, despite my in-person booking specifically to avoid last-minute surprises on moving day. The manager’s attitude was the worst part. She was blunt and rude, didn’t apologize, and showed no concern about how this affected my move. She didn’t try to call another location, didn’t check for alternatives, and didn’t offer any practical help. Her only response was that they were “not responsible,” and the conversation basically ended there. As a customer who booked ahead, in person, this felt completely unfair and disrespectful. Because of this, my reservation was not honoured the way it was presented to me, the equipment policy was never explained when I made my decision to rent from U-Haul, and I was left with extra stress and difficulty on an already stressful day. I’m asking U-Haul to review the manager’s conduct and the way this branch is being run, to ensure that any “not guaranteed” equipment policies are clearly explained at the time of booking (especially for in-person reservations), and to actually address the ongoing negative feedback that is clearly visible in the public reviews. I would appreciate a reply letting me know what steps will be taken in response to this complaint. Sincerely, Alireza alirezaheshmaty@yahoo.com

Rating:

3.0

I will definitely reach out for a full refund. The truck does not start properly. I was stuck in the middle of nowhere and had to call my husband to come and help. again in the gas station i was stuck for more than 15-20 minutes because the truck didn't start. the ignition has a major problem. this is not the service i ever recieved in the past

Rating:

5.0

The service and equipment was perfect. I always will use and recommend to me friends and families.

Rating:

5.0

Nothing

Rating:

4.0

Overall, the price is too high. I only book UHaul when I have to. The seats and dash need to be cleaner and dispose of previous user's garbage.

Rating:

3.0

The app is hard tp use, it has wsy too many info to put and takes a long time until you get to the end. The lady at the front desk looked like she does not want to be there and kept disapearing. It took me almost 1 hr to be able to get the truck. When one is pressed for time that is a turn off. Also, the bill at the end was way, way higher than expected. Not ok!

Rating:

5.0

The vehicle was dirty, especially the wind shield and side mirrors. In terms of customer service and convenience, everything was excellent.

Rating:

5.0

Nothing

Rating:

5.0

Excellent

Rating:

1.0

Waited 45 minutes to return the keys only to find out that the only thing I needed to do is put the keys in the basket.

Rating:

5.0

Advise/train employees how to deal with customers who sign up for your ‘online’ service, but turn up(simultaneously) to access the ‘in-person’ service.

Rating:

3.0

Have rented there before. Front desk employees could be friendlier and more engaged. Sometimes feel like you are interrupting them when you go in.

Rating:

1.0

They charged me $85 for 2 hours and their employee was very rude.

Rating:

3.0

It was really hidden. Small sign in a busy plaza. Plus, only 1 trailer available.

Rating:

1.0

Staff at this location were not very helpful and on return were rather rude. The inside of the trailer was covered in a grease substance from the previous renters cargo. The grease got all over our hands while loading and strapping. Got onto our load and straps as well and made grabbing on the hooks rather difficult. It’s is absolutely un acceptable the condition this trailer was in.

Rating:

2.0

The windshield had bird poop on it. The nob on the driver's side window handle kept falling off. No courtesy (hello, goodbye, smile) from the staff. The driver seat was not adjustable. Etc.

Rating:

5.0

Thank you for great service. C U again.

Rating:

5.0

Everything good. Highly recommend.

Rating:

1.0

I called a week before the pick up the agent said all is fine just pick it up with out mentioning the self serve pick. up.I am with 4 costumer service unfortunately they did not resolve it .The tire monitor always alarming and the engine is low power.

Rating:

3.0

Inspect vehicle when returned. Don’t tell me I will only get invoice the following day. Feels very scammy.

Rating:

1.0

When you pick up the car, they don’t show you don’t they don’t explain the rule but when you drop just a charger, that’s it and no explain nothing. The car was dirty to.

Rating:

5.0

Fast and simple. Would rent from again.

Rating:

1.0

I was charged triple the amout of everytime I use their trucks! I am a regular customer and this is very shocking. Hopefully they can escalate this situation with me.

Rating:

1.0

The customer service was so bad

Rating:

5.0

washing fluid reservoir was completely empty upon pickup. obviously not noticed until it was necessary to use. this oversight proved inconvenient and under certain circumstances maybe dangerous. otherwise vehicle was brand new and excellent.

Rating:

1.0

The van itself was dirty, thick layer of dust on all surfaces. Crumbs, the windshield was dirty with smudges on the inside and outside. No Washer fluid - I tried a few times The customer service was lacking, I wasn’t shown the van I was given the key with a code on it and told to go find it. There was no safety check. And if that wasn’t enough once I got to my destination to load the van I found a knife in the back. Yes a literal knife just left in the back of the van for lord knows how long. All in all the worst rental experience I’ve ever had.

Rating:

4.0

Easy to rent.

Rating:

3.0

Cargo space of the truck had debris. The cabin had empty water bottles and it smelled terrible. I had to use lysol to clean areas before driving.

Rating:

1.0

I rented 1 dolly and a dozen of pads. I got charged for a missing dolly but I brought it back on the return day. I need my money back!

Rating:

1.0

Very rude, disorganized, forgot the key, and I was delayed for over two hours, sent to three different locations, and my whole day was ruined, and the heat was intense that day. My customer was very angry, your negligence and there was nothing I could do. I am very sorry that I trusted you. I will never recommend you to anyone. I own a moving and packing business and I will tell the truth about you to anyone who asks me so that they don't get into trouble like I did.

Rating:

5.0

Everything went smoothly and the price was reasonable.

Rating:

1.0

I was supposed to get the truck at 12pm but when I got to the office they told me the system was down. I waited for more than hour and still didn’t get the truck. Everything was delayed that day because of this. Terrible experience.

Rating:

5.0

Thank you for resolving my issue, had a great experience renting...great customer service at pickup location, highly recommend 👌

Rating:

4.0

The vehicle was mechanically fine, but unfortunately, there was an unpleasant smell inside, and the cargo area was not clean. I hope more attention will be given to cleaning in the future.

Rating:

5.0

cargo a little dirty with sand and old cardboard. not an issue with me but a more discerning client might be displeased. Also, parking brake lever had become detached from its"place under the dash; hanging loose. Causing momentary fear that it could not be disengaged once applied which I had done.Fortunately by pulling on the cable itself behind the lever it worked. Otherwise terrific vehicle. Staff acommodating and pleasant.

Rating:

5.0

when we received the car we had a dirty cup holder with spilled coffee, always check the interior after receiving the car

Rating:

1.0

Do not give paper receipts

Rating:

5.0

No issues

Rating:

5.0

It was a comfortable service

Rating:

5.0

Give them unlimited mileage or start counting after the first 50 miles.

Rating:

4.0

Compared to the scum you have running the location in Concorde on hwy 7 and keele st. It’s a disgrace. They shouldn’t have a franchise there.

Rating:

5.0

Good

Rating:

1.0

Usually, someone helps with hooking up the trailer, but at this location, it’s completely self-serve.

Rating:

5.0

No because everything is perfect

Rating:

1.0

"Do not use this location" I storngly recommend you if you want to use this location. First of all, the woman working in that office is really rude and her customer service is terrible. She never welcomes you when you enter the office, and she only gets annoyed with the customer without even apologizing for her mistakes. I got the car keys from her and tried to start the car several times, but the car wouldn't start. I had no choice but to go to the office and ask her to check the car because there seemed to be a problem with it, but she only scolded me, saying things like, "How many times have I rented a car? Do you know how to drive?" Another male employee tried to help me start the car, but the car was unusable due to a faulty battery. I went back to the office and asked her to check, and only then did she give me the keys, saying that she gave me the wrong keys. I told her that when you make a mistake like this, you should apologize to the customer, but she got annoyed with me instead. I thought she was the CEO, but it turned out she was just an employee. I strongly urge the CEO here to take this advice. Her customer service will make your business even worse.

Rating:

5.0

A brief explanation of the various charges to be applied to the invoice particularly cost per mile driven would be helpful.

Rating:

3.0

There was rice grains spilled all over the back of the truck

Rating:

5.0

ZZang

Rating:

1.0

Our equipment that we rented was removed from the order without informing us. We made multiple phone calls to U-Haul and wasted hours of our day driving from location to location to find a rental dolly. We are upset that we were charged a high fee for the truck rental paying for extra kms and gas used trying to correct a mistake made by U-Haul, in the end we never received the dolly that was needed to do the move.

Rating:

2.0

Tried to pick up my truck and went inside. There was nobody at the front desk. I waited there for 10 mins until finally a girl shows up to help me.

Rating:

1.0

I had booked a truck with two dollies and a dozen blankets online. Tt 4:30PM before our move date, i received a call from this office that dollies will not be available only tucks and blankets would be available! where do i find two dollies on a friday night for my moving on Saturday morning??? Then when i showed up to pick up the truck, they said, they didn't have blankets either!!! they took no responsibility and said I could talk to u-hall customer service.

Rating:

3.0

The vehicle had not been cleaned when I picked it up. There were empty water bottles and garbage in the cab. The cargo area had not been swept. Also there wasn’t any wiper fluid in the reservoir so I had to add some of my own. Very disappointed with the service at this location.