Customer Reviews for Audio Concepts
(U-Haul Neighborhood Dealer)

817 W California Ave   Ruston, LA 71270

(318) 255-2516

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: 11 am - 6 pm

Services at this Location:

Contact Us

(318) 255-2516

817 W California Ave
Ruston, LA 71270

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: 11 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Did not receive the correct equipment at time of check in.

Elizabeth Z. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
3.0

Customer did not leave a comment.

DMITRY M. 
Rating:
5.0

Customer did not leave a comment.

Emily J. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
5.0

Great experience

BOBBY Z. 
Rating:
5.0

Customer did not leave a comment.

CINDY R. 
Rating:
1.0

My husband had to bribe the employee with 20 bucks to take our trailer yesterday when we went to drop it off. He was refusing to take the equipment said they didn't take trailer is back on Sundays. my husband said the location reeked of cigarette smoke, and noted that all the lights appear off because he was tired of people trying to drop off trailers. This was about 3:00 o'clock yesterday afternoon

alexis M. 
Rating:
5.0

Drop off was so easy! We went inside the business just because they were open and asked if we needed to do anything, but we didn't have to do that. We dropped it off and the next day received a notice that all was good!

Anne or Marc H. 
Rating:
5.0

Customer did not leave a comment.

WANDA L. 
Rating:
1.0

Customer did not leave a comment.

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

DERICK P. 
Rating:
2.0

Logging online was a hassle. At first, It kept saying my password was wrong. Online, I chose the 12' U-haul to rent and ended up being given the 15'(not what I wanted/needed). Picking up the vehicle was a hassle. There was no one available at the site, even though it didn't close until 6pm. I had to call the guy's number on the door, but by the time he called back, another guy renting, who was also waiting, had figured it out and was attempting to talk me through it. Before time to turn in my vehicle I tried logging in to extend my time on renting, and the website kept logging me out. When the worker called (because I hadn't turned it in yet) he was the one to tell me I couldn't extend because someone else had already reserved to rent it(vs the website telling me.) Then I got charged for another whole day instead of for the extra time I had the vehicle. Ended up paying $200 for a little over one day of renting( 15' w/auto protection). That's ridiculous, when proper communication would have been better, and I could've decide I did not want use this rental service.

Erica T. 
Rating:
5.0

Great service and friendly service! Very knowledgeable.

RONALD K. 
Rating:
5.0

Fast and friendly!

emily R. 
Rating:
5.0

Customer did not leave a comment.

amy R. 
Rating:
5.0

Customer did not leave a comment.

Terry H. 
Rating:
3.0

Customer did not leave a comment.

Edward N. 
Rating:
4.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

The manager/owner and front desk guy were very accommodating and ensured that our replacement equipment was properly secured.

GRETCHENLA SEAN B. 
Rating:
1.0

The employee was just cursing for no reason. Terrible customer service. They gave us a truck with flat tires and We were swerving on the way to Texas . We couldn't get a new truck because we didn't want to move all of our furniture to a new vehicle.

NAOMI H. 
Rating:
2.0

We rented a 26' truck that we weren't able to use because the owner of the location was not there even though online it says open from 11 am to 6 pm. So we had to downgrade to a 15' truck because it was the only one available for self-service.

Labrittany T. 
Rating:
5.0

Manager was very helpful

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Jay E. 
Rating:
2.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

The truck wasn't very clean. We cleaned it ourselves.

Daphne A. 
Rating:
5.0

Customer did not leave a comment.

CINDY C. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

MAURICE C. 
Rating:
3.0

Owner was great. Lot was covered in puddles and had to walk around to avoid

ALAN S. 
Rating:
5.0

My reservation was placed at a more earlier date to pick up Uhaul truck in West Monroe but I got notified a day before actual pick up that the location and pick up time had all been changed. When I notified my customer of the change a day before the move date they addressed to me that they felt very inconvenient and demanded a rate discount as a compensation. Can ya also compensate me for the loss of finance for that pick up date?

MITCHELL F. 
Rating:
3.0

There were about 10 push pins on the bed scattered around which was dangerous and we were lucky to notice them before stepping on them or putting our stuff on them.

JACK S. 
Rating:
5.0

Customer did not leave a comment.

BRYSTON B. 
Rating:
5.0

Customer did not leave a comment.

Denise F. 
Rating:
3.0

The outside of the Trailer needed to be washed

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

NATHAN W. 
Rating:
4.0

Customer did not leave a comment.

MADELINE O. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

The representative at this location was professional and very helpful. The process was painless and smooth which helped make the whole rental and moving experience stressless. The staff at this location deserves special recognition.

FELTON G. 
Rating:
3.0

I was charged twice instead of hold being taken off or price adjusted, uhaul has 2 pending charges on my account now.

Shalunda J. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS L. 
Rating:
5.0

Customer did not leave a comment.

Jerome G. 
Rating:
5.0

Customer did not leave a comment.

Tanya R. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
4.0

Customer did not leave a comment.

Will L. 
Rating:
5.0

Easy in, easy out no problem in getting a truck

Leroy D. 
Rating:
5.0

Customer did not leave a comment.

PAMELA M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH A. 
Rating:
5.0

No improvements needed.

phyllis W. 
Rating:
3.0

Customer did not leave a comment.

Misty L. 
Rating:
3.0

Trailer was dirty inside. Assume previous customer did not fully sweep out unit.

Joseph H. 
Rating:
1.0

No personnel at the location. Web application would not work when trying to return. Would time out due to site maintenance several times during the process.

John D. 
Rating:
5.0

Customer did not leave a comment.

Angela R. 
Rating:
5.0

Customer did not leave a comment.

Terrance W. 
Rating:
1.0

Not rent uhaul here

destiney J. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
4.0

Customer did not leave a comment.

Summer S. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
1.0

Customer did not leave a comment.

Angel P. 
Rating:
4.0

Customer did not leave a comment.

LEONARD V. 
Rating:
5.0

Wonderful customer service

FAHAD C. 
Rating:
5.0

Customer did not leave a comment.

Sharon W. 
Rating:
4.0

Customer did not leave a comment.

Jackie B. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN H. 
Rating:
5.0

Extremely friendly and helpful! Would use them again

starlyn S. 
Rating:
5.0

Customer did not leave a comment.

DEANDRE M. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

RONNIE J. 
Rating:
5.0

Customer did not leave a comment.

Lisa T. 
Rating:
5.0

Customer did not leave a comment.

Tim D. 
Rating:
5.0

Loved the staff. So personable and professional

Mercedes H. 
Rating:
5.0

Everything was so easy to work out. Pickup and Return were great!

BEVERLY S. 
Rating:
4.0

Too small. No room to pull a truck into. Really tight

Todd D. 
Rating:
5.0

Customer did not leave a comment.

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

Laura H. 
Rating:
5.0

This gentleman is always cordial and helpful. He has great workers too. This is the only business I go to when I need a rental. It is always a pleasure doing business here.

Hector D. 
Rating:
1.0

This place was filthy, poorly managed, rude. Dirty stuff everywhere. No sense of professionalism at all. Not a good representation for UHaul in our opinion.

Craig L. 
Rating:
5.0

I think that this location has the best customer service and the owner does what he can to be helpful. I will continue to use this location and share the good quality customer service to others. Thanks Ty Carter

Tymeeka C. 
Rating:
5.0

The young man who worked with us was pleasant, helpful, and an asset to your company

Dianne S. 
Rating:
4.0

Customer did not leave a comment.

Misty W. 
Rating:
5.0

It reminded of a shop I had in Chicago in the 90's when I was a u haul agent. A touch of home! No issues there laid back.

shanron G. 
Rating:
5.0

André is always great and accommodating! That's why I continue to use this location for all my daughters college moving needs!

Danielle M. 
Rating:
5.0

Awesome people!

Caroline H. 
Rating:
5.0

Customer did not leave a comment.

Della H. 
Rating:
5.0

Everything was good

Joe B. 
Rating:
3.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Friendly, professional

Jay E. 
Rating:
5.0

Customer did not leave a comment.

jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Sydney P. 
Rating:
4.0

Customer did not leave a comment.

Teri S. 
Rating:
5.0

No improvements!! Keep up the excellent customer service!

Tonya W. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Young man who helped me was very good and knowledgeable!

william B. 
Rating:
5.0

Customer did not leave a comment.

MONICA S. 
Rating:
5.0

Customer did not leave a comment.

david L. 
Rating:
3.0

Better and bigger parking lot but was adequate just small.

GAYLA L. 
Rating:
4.0

Customer did not leave a comment.

COREY W. 
Rating:
5.0

I was unaware this location was available for one way pick up. I was super happy the members were super friendly and helpful. Truck looked pretty new. only problem was i made the reservation online and it only listed my driver as having a reserved truck. It also would not allow me to log in after i made the reservation. But that was all fine once we realized the truck was in my son's name for the reservation.

Colton T. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top