Customer Reviews for Audio Concepts
(U-Haul Neighborhood Dealer)

Rating:

5.0

Audio Concepts was easy to check in/out of. Uhaul is terrible to deal with but the vendors are fine. Try to book through a vendor instead of the app.

Rating:

3.0

I answered no to location clean and inviting and personnel helpful because there was no option for not applicable. Building wasn’t open and I did the drop off via the app.

Rating:

4.0

It was ok. We were informed by phone from owner to drop keys in the box.

Rating:

3.0

Check engine light was on, dash lights said something wrong with fuel cap and it sounded like first and second gear were about to explode. Was hoping it wouldn’t break down on us

Rating:

2.0

Help the owner fix his flooding issue and give him guidance on how to maintain his equipment. The truck he gave me wasn’t clean at all. Their were jackets and trash left inside of the cabin. I tried to upload pictures of the inside and outside of the truck but the link wouldn’t upload the required documents. I tried to contact the owner and customer service about the issue and I was told the system was down. The owner is a nice guy but he’s dealing with some health issues right now which may be affecting his ability to maintain his business.

Rating:

3.0

Overall cleanliness and maintenance of vehicle's. Had to put two quarts of oil in a truck which was empty of oil, just to preform my move 😟

Rating:

3.0

The drop off location was supposed to be open until 2pm. I arrived at 1:30 and they were closed. I was thankful for the self checkout through the app.

Rating:

4.0

For some reason my reservation was moved to this location. The pick up time was moved to 4:30 pm but even the rental location said that they did not know why they said 4:30 pm since they close at 2 pm and had I not show up by 2 I would have not been able to pick up the trailer. This is the kind of thing that could have led to a disaster since they would have been closed the next two days.

Rating:

3.0

Parking lot was a mess

Rating:

2.0

Very little room for drop off, No help or assistance. Not a good look for U Haul.

Rating:

1.0

The truck was very nasty, not clean at all on the inside, service engine light on. Back right tire needed air and the door on the back would unlock when going down the road. All of these issues but once I return it, the man at store was amazing.

Rating:

5.0

My first U Haul rental experience was great. Our customer service representative, Andre, Audio Concepts Location in Ruston, Louisiana, was very pleasant.

Rating:

2.0

The parking lot is full of trailers and trucks, to the point you have to move one to get the other out. The store is not clean at all.

Rating:

1.0

Lot was extremely crowded with vehicles. Full of pot holes. No room to drop off my trailer. Employee was 20 minutes late opening. Overall poor experience.

Rating:

1.0

They were not open the day of drop off . And they tried to charge me for another day.

Rating:

2.0

I made my reservation without insurance and the person desk went ahead to modify it and added insurance. That looks like a fraud to me.

Rating:

5.0

Why was i charge for additional insurance after already buying the insurance on truck and trailer?

Rating:

5.0

This place is Awesome. I always get the best service.

Rating:

5.0

great experience

Rating:

1.0

N/c

Rating:

2.0

Unfortunately, this location had one person working. He was the least helpful. The worker at the location was upset that he could not leave an hour early. He told me he could care less what my contract said about helping me with unhooking the car transport trailer. His attitude from the beginning to end was sour. He helped with removing the strap that went around the tires; the rest of the chains, etc. I did my self. He did assist me in backing the vehicle transport trailer. I paid to get help, but did not receive much. The parking lot had so many large pot holes I had to be extra careful in maneuvering the Uhaul truck and parking. This location looks like a junk yard for cars. I would not recommend this site, but in a small town one does not have many choices if any.

Rating:

5.0

Andre was nice. And very respectful.

Rating:

5.0

Very nice

Rating:

5.0

Easy drop off.

Rating:

3.0

Cost was more than explained. We were told that we paid one price, then got charged totally different after. Definitely wouldn’t rent from U-Haul for a while until you guys are more specific on price.

Rating:

1.0

The truck was filthy, cab and inside the box. The green bag was empty and opened. The check engine light was on. This location smells horrible and the guys there are more worried about being on their phones and cleaning cars.

Rating:

5.0

Make sure the place has dolly’s and appliance dolly’s and supplies before you book there’s nothing worse than booking online and getting there to move and there’s none available

Rating:

1.0

Not open in the afternoon. The parking lot was atrocious with massive potholes filled with water and building was a dump

Rating:

5.0

Checking in from previous customers have become an issue lately. I rent a lot of trucks and the ppl who check them in don’t record correct gas levels. This truck said 1/2 tank and we returned at 3/8, yet we only drove 14 miles, put $15 in gas in truck and was charged a $23.80 fuel charge. It just doesn’t add up

Rating:

3.0

I haven't got a nything about the pay for the rental for the service and the gas was right back like it was

Rating:

3.0

There was some confusion about them transferring my reservation to the Grambling location at first, but Andre was extremely helpful and patient. I had to change my plans a few times and he just rolled with the flow. I really appreciated all of his help.

Rating:

1.0

There was an employee who helped me load my car onto the tow dolly that I rented because I said I didn’t know how to do it and wasn’t comfortable doing it myself. I was not aware of any financial liability or even offered insurance protection. When I was leaving the gas station, I saw my car moving backwards and had to quickly jump out the U-Haul only to see my car off the dolly and reversing into a nearby parked pick up truck. I called for roadside assistance and when they arrived on the scene, they told me that the car was not tied down correctly and the gentleman gave me his name and number to verify. I filed a report with the local police and also filed for a claim through U-Haul’s insurance. The total damages came out to be roughly $4,000. I understand this is a business and you need to make profit, but if this situation isn’t corrected I can’t recommend U-Haul ever again and I’ve enjoyed their services for years.

Rating:

4.0

Dropped at night so didn't go in or work with anyone.

Rating:

3.0

Great for drop off. Have lots of equipment but don’t answer phone. Very crowded lot with no guidance on where to park equipment.

Rating:

3.0

service was okay. the truck on the other hand was terrible in comparison to the last one rented here. mirrors rusted, bad breaks, dirty cabin and trailer.

Rating:

1.0

There was no parking and it felt unsafe. They had none of the equipment I wanted to use with my rental. I’ll never choose this location again. I may never use until again after this experience.

Rating:

1.0

The area is small and congested. The truck I reserved wasn't available and I wasn't notified until I call to change the time of my pickup. I was also not advised that the smaller truck did not have ramps. This caused me to have to make an additional trip which added more millage. This is the 2nd time this year that that truck was changed without anyone from UHaul contacting me. I am very disappointed in the service. I would like for my last rental to be discount and a refund issued to the credit card that was charged.

Rating:

2.0

The entire parking lot was FULL of pot holes and water. There were vehicles everywhere and that made it awkward for dropping off.

Rating:

1.0

Dirty, dank, dark run down facility. Makes a terrible first impression. Drove 2-1/2hrs to pick up the truck, was told to pee in the yard, toilet was out of order. Once i got into the truck all was fine, but this dealer is NOT a good representative to be the public face and first impression of U-Haul.

Rating:

1.0

Absolutely appalled at this location. 1st I did return the truck with a quarter tank of gas only to get a service charge of 46.20 for 4 gallons of gas that's 10 plus dollars per gallon!!! This location was not safe by any means the people behind the counter were not helpful at all and didn't even talk to me just nodded or grunted didn't answer questions or help at all they seemed irritated because of my race!!!!

Rating:

5.0

Great service. Awesome owner, goes out of his way to make sure your needs are met and he has a great personality.

Rating:

1.0

I have photo evidence that i filled up the gas tank and they STILL CHARGE ME, on top of that the staff was not friendly and acted like they didn’t even want to talk to you!

Rating:

3.0

Don’t give someone a truck that isn’t there and it’s “ on their way there.” Also update the site before someone books something that y’all don’t even have.

Rating:

3.0

I was falsely charged $202 and filing a depute…,,,,Walter Smith

Rating:

3.0

Return was after hours, so it is difficult to give a truly fair assessment.

Rating:

5.0

The owner always go out of his way to accommodate me. I have rented numerous UHauls from this location and will continue to rent from them in the future. Ezil Bibbs

Rating:

5.0

The guy at the counter was awesome and is an asset to U/Haul. Well done.

Rating:

5.0

The air was out in the uhaul. It was very hot and uncomfortable.

Rating:

5.0

The attendant went above and beyond to help me with safely securing the vehicle. I had a great experience and would highly recommend this location.

Rating:

2.0

Customer service was terrible and the owner was rude and smoking the whole time during check in

Rating:

5.0

Everything went as expected.

Rating:

1.0

I reserved a 10 foot truck and the representative laughed and said there wasn’t a 10 foot truck within 500 miles. So I was given a 15 foot truck. I wasn’t asked anything about insurance or protection yet that was added to my bill and I never received a copy of my receipt. The 15 foot truck got very poor gas mileage and cost me extra money that I didn’t plan or ask for. I’ll be using a different rental company in the future.