Customer did not leave a comment.Richard E.
Customer Reviews for Audrey Smith Storage
U-Haul Truck Share 24/7© Location
Summerfield, FL 34491
Services at this Location:
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Sadie S.
Customer did not leave a comment.Gregory P.
It took us 1 hour to get keys. There was no signage to locate the box for keys. We ended up speaking with a representative who walked us through the checkin process and was able to help us find the key box.William O.
Everything was great. Could have the Trucks parked with more fuel but it still worked great!John F.
Customer did not leave a comment.Dennis M.
The Check in process needs to be improvedâ€¦ once at the pickup location I spent over 1 hour completing the app steps to get the keys to the truck. I would recommend you drive an additional 5 miles to Belleview & eliminate the hassle of using the app.Steve A.
Customer did not leave a comment.DAVID M.
I will never, ever, ever recommend a location that only uses the mobile app to do the rental. The mobile app is absolute garbage and it took me over 20 minutes and a very frustrating phone call with customer service just to get into the van. Such a shame, I used U-Haul many times over many years. But as soon as they introduce this mobile app, and ONLY being able to use the mobile app - and not with a human - things went downhill. I don't think I'll ever use U-Haul again because of the mobile app. There's definitely a reason the app has 2 stars.John F.
Customer did not leave a comment.Debra S.
Customer did not leave a comment.THOMAS K.
Customer did not leave a comment.Gregory C.
Customer did not leave a comment.Edwin J.
There was no code to get in for the 24/7 pick-up which led to a long night of phone calls and trying to get out truck but ultimately having to get it in the morning. That really sucked. Customer service for U-Haul was amazing and everyone we talked to was so kind and really tried to help but it was out of their hands because the location had not provided a gate code to get onto the property to get the truck after hours. Even with the location able to do the 24/7 pick-up on your phone.Samuel B.
Customer did not leave a comment.Johnny C.