Customer Reviews for Auge Sales & Service
(U-Haul Neighborhood Dealer)

211 reviews

800 E River Rd   Belen, NM 87002

(505) 864-4614

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(505) 864-4614

800 E River Rd
Belen, NM 87002

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Revive was fine. Truck was in bad working condition. Hard to drive. Wouldn't shift properly. Bounced even when loaded. Alignment out.

Katherine C. 
Rating:
2.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Patty C. 
Rating:
5.0

Very professional and courteous

frank M. 
Rating:
5.0

Outstanding service.Even wrote down possible storage places because we are new.Easy to speak with,kind staff.Was available for a possible problem,offered suggestions.Service this great is unusual these days.👍

Alicia N. 
Rating:
5.0

The tires on the right side of the tow dolly in need of replacement before nx rental please advise thank you.

robert M. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Great customer service. Stayed open late when I let them know I was running behind on returning the trailer. Folks are friendly and provide excellent service.

Arthur P. 
Rating:
5.0

Nothing

David S. 
Rating:
4.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Great Customer Service!!!

Tenia C. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Customer did not leave a comment.

Phillip O. 
Rating:
5.0

Customer did not leave a comment.

Arnold M. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

Valarie S. 
Rating:
5.0

Great service!!!

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

JEREMY A. 
Rating:
3.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

It was Christmas and the location was closed, but I have never had a problem with Uhaul in my life. Again, thankfully yours, Michael B. I might need the same equipment again

Michael B. 
Rating:
5.0

More clear as to the drop off location would be nice.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Charles V. 
Rating:
5.0

Very helpful

Ann C. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

The process was fast easy and the U-haul personnel were fantastic. Drop off was great, just back up they disconnected we drove off that fast.

Eileen C. 
Rating:
4.0

Three of the four tires on the 6x12 cargo trailer had low tire pressure at 30-40 PSI.

David H. 
Rating:
5.0

Customer did not leave a comment.

Magdalene G. 
Rating:
5.0

Very good customer service they got me in and out in minutes. And very friendly ☺️

PAMELA L. 
Rating:
5.0

Nothing else. Good service and rep Raymond Chavez. Well pleased with service.

Priscilla O. 
Rating:
2.0

Worst u haul experience

Calvin S. 
Rating:
5.0

Customer did not leave a comment.

Jose H. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

The trailer I rented is getting old. It rattled a lot whenever I went over the smallest bump in the road.

Henry R. 
Rating:
5.0

Customer did not leave a comment.

GRETCHEN V. 
Rating:
3.0

Customer did not leave a comment.

Kenneth W. 
Rating:
4.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

A good job by the Augie Boys Dealership

ALFRED R. 
Rating:
4.0

Quick and easy ??

Mel G. 
Rating:
5.0

Customer did not leave a comment.

patricia G. 
Rating:
5.0

Plenty equipment.

Christopher A. 
Rating:
5.0

Quick, easy and service was friendly and honest. We appreciated the courtesy that was extended to us.

Ryan H. 
Rating:
5.0

staff made sure my hook-up was road worthy.

W. Edward L. 
Rating:
4.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Offered further assistance & call if I had future needs or concerns. Friendly, fast return!

Cynthia J. 
Rating:
5.0

After visiting 3 different u haul locations, Auge's was the best with customer service!!!

Jeffrey L. 
Rating:
5.0

I have no comment

Alfred R. 
Rating:
5.0

I originally arranged for a vehicle to be reserved at Baca's. On moving day we were at Baca's waiting for 45 minutes and nobody showed up. When I called the representative he told us he didn't have the truck and that we were to go to Auge's to get one. When we got to Auge's they had no idea we were coming but the agent came in early to get us what we needed and get us on the road. I comment him very highly for his professionalism. From now on we will have nothing to do with Baca's, and we will continue to deal with Auge's.

James M. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Customer did not leave a comment.

Nissia V. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

Great experience. Excellent support and help at this location.

Matthew B. 
Rating:
5.0

Nothing! They are always so helpful! Very good experience again!

frank A. 
Rating:
5.0

Customer did not leave a comment.

Christopher O. 
Rating:
5.0

Customer did not leave a comment.

Craig L. 
Rating:
5.0

None.... service was easy,fast and very good service.

Margie S. 
Rating:
5.0

Customer did not leave a comment.

EDWIN D. 
Rating:
4.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Jeremy A. 
Rating:
5.0

Friendly

RICK G. 
Rating:
5.0

Oii rachet

justin D. 
Rating:
5.0

Everyone and everything was good.

Kevin B. 
Rating:
5.0

Very good service. Cargo trailer was perfect for my move.

William H. 
Rating:
5.0

Uhaul service agent was awesome!!!

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Levon D. 
Rating:
5.0

Customer did not leave a comment.

rick E. 
Rating:
5.0

I first went to this location and I don't think the regular U-Haul manager was there and the person who waited on me just said they didn't have any vehicle transports or dollies. So, I went to another location to make my reservation. Two days later the River Rd location location called me to confirm my pickup. Seems they should have known when I was there the first time they had a transport coming in.

James T. 
Rating:
4.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Jeffery W. 
Rating:
4.0

Customer did not leave a comment.

Anthony B. 
Rating:
4.0

Customer did not leave a comment.

SHAUN W. 
Rating:
5.0

Customer did not leave a comment.

Don O. 
Rating:
3.0

Customer did not leave a comment.

Laura U. 
Rating:
5.0

have all vehicles equipped with cruise control

linda M. 
Rating:
1.0

I put gas back in the vehicle the amount requested I did not receive pads that I requested and two days after I use the truck I was charged another $35 and they claim I didn't put gas in it which was a load of crap

Mann H. 
Rating:
3.0

One of the towstraps on the tow dolly was put on backwards.

Alexander S. 
Rating:
5.0

Nothing, the customer service here is excellent and the equipment was ready to go!

Lauren Z. 
Rating:
1.0

One tire was weather checked and splitting out bad. I brought this to the attention of the dealer and was told couldn't do anything about it if it blows call the help number. Not very comforting going clear across the us through deserts with no cell coverage and no spare tire. And yes it did go flat. To top it off the tires were mismatched radial and bias ply. It was awful to tow it would start whipping with no warning very dangerous.

Robert T. 
Rating:
5.0

Check the straps on all trailers. On the trailer I got for my vehicle, it had one strap that did not work at all. This location is great overall.

rick B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
3.0

I believe we were over charged for gas and should have compared their documents to the gauge.

Leif E. 
Rating:
5.0

Customer did not leave a comment.

richard R. 
Rating:
5.0

Customer did not leave a comment.

Jacqui G. 
Rating:
4.0

Customer did not leave a comment.

Lynn P. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

CARL A. 
Rating:
4.0

I felt the experience was exceptional and was convenient for me!

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

jeremy A. 
Rating:
3.0

Customer did not leave a comment.

Byron Z. 
Rating:
5.0

Possible instructions for where, how and when truck should be delivered on receipt printout would come in handy. When moving, some people like me, forget all the details. One less phone call helps.

Trilena B. 
Rating:
5.0

Don't know, since it was a great experience.

Leah G. 
Rating:
5.0

Great Job! Keep it up.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

jeremy A. 
Rating:
5.0

Customer did not leave a comment.

Lonnie B. 
Rating:
4.0

Customer did not leave a comment.

many T. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

You need to update ur computer system. The truck I wanted to load did not fit on the trailer and u assholes still charged me. I'll never us uhaul again.

Sam W. 
Rating:
4.0

Customer did not leave a comment.

Amanda S. 
No reviews have been submitted for this location.

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