Key box code was wrong or the lock itself was broken. Took an hour between trying to unlock key box and calling customer service to get the key out of the back of the truck. Charged $25 for about an 1/8 tank of gas. 22 miles on the odometer. Terrible Experience all together.
Karl S
Customer Reviews for Brakes Unlimited
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Horrible experience. Needs improved customer skills, needs new pc keyboard.
eric pTruck worked grate SAVE me a lot of Money
David CWould use this location again
Janice SGreat people and wonderful place
isaac fThe staff member is very friendly and knowledgeable.
LOC DVerify safety checks other than a picture of all four sides. Leaf spring was busted on car hauler.
ANTHONY SExcellent customer service
Vanessa HWas rude. U-Haul was swept and yet made us sweep again saying it wasn’t done right. Have rented over 6 trucks in the last few years and this was the worst experience. May not rent through U-Haul again after this
Lawrence TI loved the service it was friendly and welcoming
Katelyn SThe gentleman was very helpful. He had statements and answers for me to get my truck properly and Safely setup for a proper tow pull. 5 out of 5 stars. Also will be taking my vehicles to his shop for any needed service work. Very trust worthy person.
david sBetter inform customer how the system works or change the system!
thomas tLot is a bit difficult to find and cluttered, but the guy there is incredibly nice and helpful. He more than makes up for the look of the place. I liked him so much I grabbed his card because he does brakes and repairs in his shop. Without U-Haul I would have never stopped by. Thank you, now I already have auto repair place I can trust.
William WThe gentleman that runs the particular rental place was very friendly and helpful
Shawn DNothing! They, (David) at that location is very helpful and goes out of he's way to make you comfortable and welcome. Very understanding if you forget to call or go on line. Thanks David. Barbara Candelaria.
Barbara CI ordered the wrong trailer and the gentleman fixed it for me with no problem. He was very helpfuld I would definitely be coming back to him for service… yes I did call a few family members that’s always rent a uhual.
Diandra CThe guy working the desk was rude. Flirted with the female in front of me and was totally not helpful when I just need to be advised.
ADarius SPick up location wasn't in the best neighborhood and look rather deserted and messy.
TIFFANY DVehicle I. Needs help.
Michael SFriendly owner
julio oMake sure the person at the pearl MS location install my trailer hitch correctly so when I go to rent a trailer in Albuquerque NM and my lights don’t work right I don’t have to go to another location to get it fixed before I can use the trailer. Then why make it where you have to pay 5 days when you should have to pay for more. I won’t do business with this company again.
Sheilene SI had to go to three different uhaul locations to pick up my uhaul and auto transport. When getting to the Coors location, we weren’t helped when putting on the auto transport, and had very little contact with the man checking us out. Luckily I had driven a uhaul before, but otherwise we might have been in a dangerous situation with no safety information given to us.
Meghan JThe gentleman that works there is very nice and very helpful. He will explain what you need to do when you pick up or dropping off the equipments. Yes i will go there again if i need to and will recommend friends and family.
Stevana BCustomer service is excellent, I wouldn't change a thing.
Carlos FTruck clean. Location did not have dollies or moving blankets. Location did not have bathroom. Location was a garage also being used for oil changes.
Sarah RWe were running late & traveling on the road and our rental truck was given to someone else. Please give this information to the renters, to have the phone number in your phone. So you can call if you run late. While driving, I couldn’t phone or look up the number. Thankfully the company worked to get us another truck
Thomas RI felt uncomfortable leaving the trailer outside the gate of the place of business. They were closed when I arrived.
Brigette NHe was to busy to check my trailer return so he said to leave it and he would do it later so I wouldn’t have to wait. It saved me time and all worked out. So I’m happy.
Jerry LN/A
David RLate night drop off. Did not see the location. Did speak with a gentleman the next day looking for a pick-up. He was helpful in directing me to the proper location. Greatly Appreciated
Tara AThey were awesome but I did have trouble with your checking In the drop off with you website it would not let me check in threw online but at breaks unlimited they we're very helpful
kiven iTransmission had some hesitation...without even a load. I noticed it right after I picked up the truck, before we loaded it to move. Also, I am used to renting the minivans, which are alot more modern. That being said, I was surprised at how banged up this bigger truck was. I did, however, really like the retractable ramp...that was useful. And the customer service I experienced over the phone was above-and-beyomd eccellent. Thank you, UHaul!
KRISTEN HFriendly and Fast Service
Elias REverything was great
SCOTT SThey sent me out with a wheel harness missing
Wilbert LThe owner rocks!
Christopher MGrate people very help full. They also work on cars its called BRAKES UNLIMITED. I had my radiator done there very good job.
David CVery fast, friendly service. Thank you.
Ryan OGreat help!
Matthew BThe frame on the trailer I rented was rusted and it cracked on both side of the rusted frame. I did not know how bad it was when I rented the trailer. I drove 1100 miles and luckily, the frame broke within a block of my house. If this had happened on the freeway, it is possible I would not be writing this review, but instead someone would be writing my obituary. Make sure to check the frame of the trailer you are renting for rust and other issues. Your life could depend upon it.
Ralph SNone
Anthony MI had a fantastic experience renting my u-haul. I also found out that I could also have my car serviced as well. The person was very friendly and informative.
David COutstanding customer service!
Jess BVery nice person
JAMES HListen and provide all information in the quote. Have patience and good customer service. Be up front with customers.
Larry SIs good for me
Maria BReally nice and helpful.
Horeb MIt took me an hour to get the online to give me a code to unlock the box; this made me hour later & which made me an hour late & then I was charged for that extra time. Not happy about this and may try some thing different if I need a truck to move anything again!
Melissa SThe guy was very rude. Would not even try to work with me.
William P