I was less than happy that I had to change my drop off point at the last minute. It wound up putting an extra hundred kilometres onto my trip. And sent me in the wrong direction. When I was initially asked where to drop off I picked my preferred spot. When I got to my preferred spot only then did I find out that an email had changed me to an entirely different location nearly 70 km away. After talking to the representative on the phone, I was less than pleased with the response I was given. No other options were offered. Other than to extend my rental by one day. No compensation for the extra gas money or the inconvenience.
Paul O
Customer Reviews for August E Quade Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They always there to help the customer above and beyond, I recommend this place to anybody in the area
Lawrence B