Customer Reviews for Aurora Farm and Garden
(U-Haul Neighborhood Dealer)

186 reviews

228 Exporting St   Aurora, IN 47001

(812) 926-0229

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 6/24/2022 - 6/30/2022: Closed

Services at this Location:

Contact Us

(812) 926-0229

228 Exporting St
Aurora, IN 47001

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 6/24/2022 - 6/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Have the cab clean.

Roger L. 
Rating:
5.0

NOthing..... the people running this location are 1st class...and top rate.... they were perfect!! great renting experience!!

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Brent T. 
Rating:
5.0

Customer did not leave a comment.

Laura L. 
Rating:
3.0

Did not have everything I ordered and paid for.

Tiffany V. 
Rating:
3.0

I didn't sign a page stating I had to fill up the gas tank yet I was changed extra to fill up the gas tank.

Stevie T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
3.0

Customer did not leave a comment.

Ronald Q. 
Rating:
4.0

Plan a little farther out so that I'm not getting a call the day prior to pickup that changes my entire move day schedule. It would also be nice to have the trucks with a full tank of gas at pickup. Mine had just over a quarter tank, so I had to spend more time finding a gas station that could accommodate the large truck and filling the tank- all while I'm paying movers prior to loading the truck.

Jonathan G. 
Rating:
5.0

Very friendly and helpful people at this location. Quick check out upon pickup

Melissa N. 
Rating:
5.0

Customer did not leave a comment.

eric D. 
Rating:
5.0

Customer did not leave a comment.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

Ken D. 
Rating:
2.0

They were a half hour late to open. Then just rush and said she had too many 26 feet trucks.

TINA H. 
Rating:
1.0

Location wasn't bad. App was awful. I think I was charged several times but it's all over the place with charges from the app and the location.

Drew G. 
Rating:
2.0

Well nothing. I made sure the back was clean and free of debris. Made sure it was filled up to the correct level of fuel. (11/16) unlike when I got it, it was below 1/2 a tank. Oh and the truck just ran really and drove weirdly.

JOHN R. 
Rating:
3.0

Customer did not leave a comment.

kaye R. 
Rating:
4.0

Customer did not leave a comment.

don D. 
Rating:
3.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Knowledgeable, helpful staff! Great experience!

mary T. 
Rating:
4.0

Customer did not leave a comment.

Amy P. 
Rating:
4.0

Customer did not leave a comment.

JANE ANN G. 
Rating:
1.0

The guy working told me my truck was checked in, then charged me an additional day.

Ian C. 
Rating:
3.0

There were two trailers my size. The kids at the facility didn't come out and help. I loaded first trailer on truck and the chains snapped as I was connecting. So went to second trailer and there was no wiring harness. So I took wiring harness off first one and got the second one to work. Worst experience I have had at a uhaul location

Tye M. 
Rating:
3.0

Need to have somebody there so when you sign out a trailer they will know you brought it back because the one up in Hebron Ohio did not know where it was there was no one in there when I got there and they kept calling me and asked me where it was that was the only problem I had thanks for your service greatly appreciated have a good day

KRISTOFER L. 
Rating:
5.0

Customer did not leave a comment.

susie P. 
Rating:
3.0

Mr. Kinnett did a great job of trying to find me a truck when the truck they wanted to give me did not have keys. He was apologetic and drove me to Aurora to get the truck that was available after some searching on his part. Check in did take more time than expected and did put us a little behind in our move.

Steve T. 
Rating:
5.0

Customer did not leave a comment.

Keith V. 
Rating:
5.0

All went to plan & fast service at pickup and dropoff. Moving.com movers were great.

Paula W. 
Rating:
5.0

Customer did not leave a comment.

Ian M. 
Rating:
5.0

unattended drop-off but it was within 5 minutes of home and so it was super convenient and the whole process was easy.

Robert W. 
Rating:
5.0

Dropoff location was great.

Patrick B. 
Rating:
3.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Johnny J. 
Rating:
4.0

Customer did not leave a comment.

Gerald G. 
Rating:
5.0

Make sure you see they add the shipping pads next time I did not receive mine I paid but did not get

Eric H. 
Rating:
3.0

Customer did not leave a comment.

Bonnie O. 
Rating:
1.0

I had to load the trailer by myself. One of the tires was flat upon picking up the trailer and I waited 8 hours for uhaul roadside to come fix my flat tire.

Jonathan T. 
Rating:
5.0

Your all have got better the last years thank you

James F. 
Rating:
5.0

Customer did not leave a comment.

Kit H. 
Rating:
5.0

The employees were extremely helpful and professional. They answered my questions. They made me feel comfortable during the whole process. I would highly recommend this location.

Julia H. 
Rating:
1.0

I got to the pickup location on Wednesday at 8 AM , but no one got there until 8:20 AM. After getting the trailer hooked up, I asked how to use the strapes and Chains. I received a very quick overview of how to use strapes and chains. When I got to location to pickup my vehicle, I figured out how to use the chains, but it took me over an hour to figure out how to use the Strapes. The equipment to tighten the strapes were rusted and needed repaired or replaced, so I couldn't pull the strapes tight. Luckily the chains held the car in place, but I was nervous all the home. I returned the equipment the next morning, but again no on e was there at the return location (which was the pickup location) until after 8:30 AM and I had trouble getting the trailer off my truck. I called the corporate phone number to get help and finally the person I rented the trailer showed up. I was 45 minutes late to an appointment on a consulting job. I don't know if I will ever rent from uhaul again, because the equipment isn't very well maintained and seemed unsafe. I will never rent from the Aurora location where I picked up the equipment.

james W. 
Rating:
5.0

Adam was wonderful to work with.

Arian W. 
Rating:
5.0

Nothing everything's was great! Next time I move I'll use u haul! T u! Mary Eldridge

Mary E. 
Rating:
5.0

Very simple process, friendly staff and a neat building to boot!

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Billie L. 
Rating:
1.0

Doubled book truck so i had to take a 26 footer instead of the 15'. I am sure it used more gas, but they did give it to me for the 15' price... but i didn't need that big of truck. Waited in line 15 minutes when i arrived. Then waited another 15 minutes to find out i couldnt have the truck i ordered. Then i had to go to another location, which was back in the direction i came from. Where i had to wait again for another customer who was renting a van. All the while paying 4 guys for having to wait one hour and 20 minutes. Because i was late, two men didn't have time to follow me back to unload, had to wait until late and paid $10 to a neighbor to help. I was told the insurance was $14.00 a day. I only had the truck ONE day, yet i see i am charged two days insurance. $29.95 + $55.44 + $14.00 + 1.00 = $100.49 How does the rental tax on $29.95 come to $8.01? This is a scam and i was majorly inconvenienced and had to pay help for standing around waiting. When i received a email this morning telling that i did not return the truck, i was livid. I called customer service and told them everything. I was told that i would hear back within 48 hours to make things right. I do not blame the local business for the error but i shouldn't have to pay for the errors either. The young lady i spoke to this morning was kind, though i was angry. I will wait a little longer to see what the U-haul company is going to do to compensate me for all the trouble. Respectfully, Richard A Hays

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Nicola A. 
Rating:
5.0

Customer did not leave a comment.

Eugene G. 
Rating:
1.0

I was sent to this location after the first location had sub standard equipment with out safety equipment installed. The staff was a pleasant young man but U-Haul needs to inspect and maintain there equipment better.

Guy B. 
Rating:
4.0

Well the box leaked water inside truck and there is no credit for bringing it back with more gas than suppose to be. The pressure system was not working right also. I spend 300 dollars on the truck and gas for a leaking box

Michael S. 
Rating:
4.0

Customer did not leave a comment.

jene W. 
Rating:
3.0

Customer did not leave a comment.

Tom W. 
Rating:
4.0

Customer did not leave a comment.

Bryan S. 
Rating:
1.0

I will not recommend Uhaul to a friend and I will never rent from Uhaul again. The contract was changed the day before pickup, meaning a new location. The day of pickup, the hour was changed to an hour later than scheduled (we had scheduled for 7am; it was changed to 8am). We were told we would receive a code to get a key at the pickup site, We never received the code, not that it would have mattered because the key to the truck was hanging on the wall behind the counter, not available with the code. The location opened at 8:30.

Rebecca D. 
Rating:
5.0

Pick up location convenient, staff very helpful.

Frank C. 
Rating:
3.0

The clerk was polite & friendly. He explained that the truck had just been used and because of all the rain, the floors were muddy. The truck also smelled like someone was smoking. It drove very rough and there was actually a tenth of a mile more on the truck when we picked it up than what showed on the paper work, i even showed a photo. I know that it was only $0.08, but it is the principal of the thing.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Jeffery B. 
Rating:
5.0

Customer did not leave a comment.

Willard T. 
Rating:
5.0

Customer did not leave a comment.

Mary R. 
Rating:
5.0

We were very happy with the entire experience! We will use them again when needed and recommend them too others!

lawrence N. 
Rating:
5.0

Customer did not leave a comment.

Philliup W. 
Rating:
5.0

Customer did not leave a comment.

Tina M. 
Rating:
5.0

Truck was almost brand new. Andrew at Aurora Farm and Garden was great.

Jason S. 
Rating:
5.0

great fast friendly service

Cathy C. 
Rating:
5.0

Customer did not leave a comment.

Doug B. 
Rating:
5.0

Customer did not leave a comment.

Josh S. 
Rating:
5.0

Customer did not leave a comment.

Doug B. 
Rating:
5.0

I would like to know the amount I was billed.

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Trueman L. 
Rating:
5.0

Customer did not leave a comment.

Leslie B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

Jeannine H. 
Rating:
5.0

Qiuck in and out good customer service

Donna L. 
Rating:
2.0

I have rented a U-Haul 3 out of the last 4 weekends. Two of those 3 time there were significant mistakes made. The second time we rented the truck was covered in sticky pop and greasy finger prints. The gas level in the truck didn't match what the computer showed, and the miles were also off by about 60. When my husband went to pick the truck up Stephanie said the reservation was done incorrectly, so she canceled it and did it all over. In fact it had been done correctly and had to be redone back to the the right way by the cashier when we returned it. Today things were so messed up with our charges that we have to call back Monday to get them figured out. I still have 2 more reservations coming up, and I really hope we get someone who is familiar with the process, so we don't have to waste more time straightening out errors.

jama C. 
Rating:
5.0

Customer did not leave a comment.

Erica D. 
Rating:
5.0

Andrew was great his computer was down but he made a call and still seen that I was taken care of. I will use this location again

Jeannine H. 
Rating:
5.0

Customer did not leave a comment.

Neil H. 
Rating:
3.0

Customer did not leave a comment.

Matthew K. 
Rating:
3.0

Customer did not leave a comment.

ROBERT K. 
Rating:
4.0

Customer did not leave a comment.

jehad A. 
Rating:
5.0

Andrew was very helpful and professional. He answered all our questions and made sure we had the closest location for drop off.

Caryn H. 
Rating:
5.0

We got everything moved truck worked out great! Pick up and drop off was easy!

Jason P. 
Rating:
4.0

All good.

Michael A. 
Rating:
2.0

The vehicle i rented wasn't returned properly by the last person and clerk, so i had to wait at the desk while the clerk on duty tried to mess with the computer system to allow me to check out the truck. It's irratating that the person who turned the truck in before didn't follow the procedure so it took 30 minutes for me to get my truck even though i used the prepay and online check in to speed up the process. People should be trained to run the rental program or they shouldn't be involved at all. I felt bad for the clerk trying to get the truck for me as he was just as inconvenienced as i was by the last careless clerk.

Nicholas E. 
Rating:
4.0

Customer did not leave a comment.

denise Y. 
Rating:
5.0

Customer did not leave a comment.

J Louis M. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY C. 
Rating:
3.0

There wasn't a dolly in the truck. The last time my family had rented a uhaul there was a dolly.

keisha C. 
Rating:
5.0

No!

Fritz M. 
Rating:
5.0

Customer did not leave a comment.

Nicola A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT A. 
Rating:
5.0

Customer did not leave a comment.

Clark N. 
Rating:
3.0

Customer service was great!! A very nice hometown feel to this location. I will use this location again

Jonah R. 
Rating:
5.0

Customer did not leave a comment.

Joseph O. 
Rating:
5.0

Thanks

Kathy and marvin W. 
Rating:
5.0

We have reserved and rented online the past 2 weekends from 2 local pick up locations. Both Kinnet Truck Stop and Aurora Farm and Garden were fantastic and made the process very easy and convenient. The online reservation is super fast and went very smoothly. I would recommend this process to anyone!

Lisa S. 
No reviews have been submitted for this location.

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