Had a 10am reservation. Nobody was there. Called the number to the dealer, no answer so I left a message. Waited an hour, still nobody there. Had to call Uhaul customer service to get the trailer. I Was then called by the uhaul dealer that wasn't there when I went to get the trailer was told that the trailer is considered stolen if we didn't do a contract over the phone. Then I was charged for a 3rd day because I was an hour late. Ironically, thats how long I waited for them to show up, but he never came. So, I had to load up this trailer, that didn't have a trailer jack mind you, by myself and pull it out of the weeds. I finally answered after several calls from the shop. He told me I had to give my information over the phone while I was driving. I gave it all to him and then he said the computer locked up and we had to do it all over again. I told him I couldn't do it again because I had an appointment. I then received a pdf in my email of a document with my signature signed for by someone else. I would like my $121 refunded immediately. Thank you, Jeff.Jeff M.
C&C Auto Customs
(U-Haul Neighborhood Dealer)
Aurora, IN 47001
- Mon–Sun10 am–7 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Aurora, IN 47001
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- 4.0 Average Customer Rating
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Charged me for gas even though I brought back more than started with.. charged me for insurance I rejected and emailed copy later showing and was not open during scheduled hours to return so had to schedule a appt to get deposit back even though they were supposed to be open.. truck was not working properly and thought was going to break downTracy B.
The place we picked up from said it was open at 10 am on Sunday. This was false. No one was there on Sunday and we had to spend an hour trying to figure out how to change our reservation to a phone pickup. This cost us time when we were trying to move.Taylor G.
Not a thing, outstanding!Ken R.
Location is a bit tricky to locate; however, staff there is very friendly and had no issues.Chris S.