Customer Reviews for Auto Auctions of America LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Auto Auctions of America LLC

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Janet S. on

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Very friendly and helpful staff

leslie S. on

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Customer did not leave a comment.

Kirubadoss D. on

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Customer did not leave a comment.

ALAN R. on

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Christopher B. on

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This was a very difficult location to find. My equipment was not ready when I arrived after requesting and setting an appointment more than a week in advance.

Denise J. on

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Bryce J. on

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Such a ghetto place! In a creepy basement and looks like everything is from the 70's yuck!

Carolyn H. on

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James J. on

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I was charged extra after the fact, in the beginning I was charged for 10 miles and I ended up using 34 he said it was 79 cents a mile if my calculations were right it should have been an additional 14.22 cents not an additional 40.00 dollars. That's pretty crappy service and I didn't have alot of money at the time for extra expenses. I will never go to uhaul again I will shop around and choose someone else.

Mindee B. on

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kristen L. on

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Didn’t know what they were doing, didn’t have all the equipment we needed, got overcharged. I would never use uhaul again based on this experience alone.

James R. on

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James J. on

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bigger sign or something. location was difficult to find being behind other businesses and off the main road

Kayla S. on

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I called to make a reservation, and they suggested 8 AM. I was running a little late and arrived at 9, but no one was there. I drove all over town frantically trying to find a truck, and was eventually redirected back here. When I arrived back at 10:15, the receptionist said she couldn't help me and sat down to scroll through Facebook on her computer while texting. Finally, 20 minutes later, someone came to help us. When I complained, he said we just hadn't waited long enough and was unwilling to give us any sort of discount or apology for our wasted morning. We didn't leave the dealership until 11 AM. There were holes in the wall and the whole place felt like a dump.

Cameron S. on

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The employee that took my rental back was very Unknowledgeable. I rented the truck for 6 days but only used it for two. I’ve always rented for more than what I needed it for and always received money back from what was quoted. But now I’m being told I’m receiving no money back. I have used uhaul for every move that I have done since 2007 when I joined the US Army. If I am not reimbursed for what I did not use, I will make sure that word gets out to anyone and everyone I know that uhaul does not deserve business.

erik F. on

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Kind of a shady place, had a truck to rent, gas gauge was wrong, returned the truck, next day got a email saying I didn't return it??? I put the contract and keys where they were supposed to go!!! Gentleman wasn't there!!! Overall thanks!! Got my things moved!!!

Alexandra R. on

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The man who helped us did not understand what we needed. I ordered a truck that was listed as $29.99 to rent plus 99 cents a mile, we ended up paying $133 up front and now we owe $31 more even after we put gas in it to return. This has been the most ridiculous and horrible moving experience and has caused us to not even be able to get our groceries for move in day due to the lack of understanding from the man at this place. We will NEVER be using Uhaul again.

ernesto R. on

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Better staff

James J. on

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I had the reservation for 2 days, from Friday 2/22 until Sunday 2/24. I returned the truck on Saturday 2/23 at about 9pm. I was charged for 3 days showing that the truck was checked in on Monday 2/25.

Keegan A. on

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Truck was dirty with snow all over it. No one was there to assist me. Was no dolly in it when I requested and was charged for one. Service was terrible.

Al J. on

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Personnel at this location are professional and helpful. This location has an after hours drop off, but it is located inside an auto lot that is gated after 6pm. Not a good location for an after hours drop off.

Angelo G. on

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Work on the customer service. Maintain the equipment a lot better.

GENA K. on

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Attendant needs to be better trained. We spent over an hour trying to reserve the truck. The vehicle was excellent. Thank you

Brett H. on

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Anthony T. on

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Barbara B. on

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Joann P. on

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Michael P. on

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No one was at the location during business hours. The area where the trailer needed to be dropped off was blocked by cars and trucks. I had to unhook the trailer and maneuver it into the drop of space by hand.

susan M. on

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You did great. No complaints :)

Sharlene E. on

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it was difficult to find, and even when we found the right parking lot, there was no indication that the business was actually at the side of the building and down some stairs....we didn't know if we'd found the right door.. However, the drop key box was easy to find and well labeled, and the employees, Jayden and another guy, were top notch, friendly, and helpful.

Randy D. on

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I was not aware that I had to return the truck to the same location. Tried returning to another location and they wanted to charge me $300 so I took it back to the original location clear across town. Was not happy about that.

Kim C. on

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Customer did not leave a comment.