I drove 27 miles and they lied and said I drove 65 miles which Is crazy I only needed it for the 16 min drive they charge almost 120$ never ever will I go back worse buiness they wouldn't show me the milage or anything scam!ANTHONY A.
Trailer Rental & Towing in West Jordan, UT at M1 Auto Repair
(U-Haul Neighborhood Dealer)
West Jordan, UT 84084
Services at this Location:
- Mon-Fri: 9 am - 6 pm
- Sat: 10 am - 2 pm
- Sun: Closed
Special Operating Hours
- 5/22/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in West Jordan, UT 84084
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Courteous and knowledgeable assistance. Thank you.Gregory P.
Larger or more obvious signs to point people to where the Uhual office is and something more identifiable from the road.KENDAL N.
3 people came out to take care of un-hooking the trailer while one person had me checked out in minutes. So easy. They were extremely nice.Ray H.
Simple to drop off.Darin J.
None noted.patrick O.
The mobil app and the website were glitchy at best, and sucked as far as a user experience is concerned. As I was renting my van, (now mind you I have an account with U-Haul) the rental and confirmation did not show up inside my account, even though I had signed in prior to getting a quote and reserving my van. I had to click on the link from my email to access my reservation. The return process was similar. I had to navigate from my email to the reservation, but step 3 of the return process required me to log into my account. When I did that it glitched out and wouldnt' let me complete the process. This was duplicated with both the iOS app and on the chrome browser on my phone and while I was on the phone with an amazing CS rep. So there's that. Based on the app experience, I wouldn't use U-Haul again. but because I have such good experiences with the real people face-to-face, I will most likely continue to use U-Haul in the future. Keep connecting with good people, Please fix your app!Jason H.
Owner was fantastic, personable, and quickly got us taken care of. 100% recommend this location.Russell G.
Self return process online was too long. I had issues with the system. Finally just dropped off keys without completing return. Staff took care of it. No masks during COVID.CHRISTOPHER M.
Lizzy is fantastic, a great representative of the companyGreg T.
Keep up the excellent service! Very professional, I will take my vehicles there for repair.Richard L.
The contactless check in/check out is a pain.David P.
Employees weren't wearing masks when speaking to me. First employee I spoke with (male) kept asking me to speak up until I had to yell at him. He kept rolling his eyes, I can only assume he wanted me to take my mask off because he doesn't think science is real thing. The woman who took his place was helpful and could hear me just fine in a normal speaking voice.Justin H.
I did not find out until the night before that the size truck I had reserved was unavailable. To say the least, I was very disappointed. The management at the specific facility I rented went the 2nd mile to try and help, but I was disappointed with the U-Haul reservation process!Kevin T.
Nothing. I enjoyed every wondrous moment. I felt I was special. They were fast and efficient. Plenty of wiggling room to pick up a trailer. The trailer had very nice crlisle tires and it pulled behind my work van very very smoothly without any bouncing. loved it. steven Jonessteve J.
The phone check out and in dosen't work correctly because it couldn't confirm my location. even though location was working on my phone. Otherwise everything was great.Brian S.
This location had excellent customer service. There is nothing they need to change. I will rent from them in the future.Cybil C.
No improvement needed! Thank You for your service.patricia F.
Mostly I'm upset because I booked a different location and ended up here. I did have some difficulty finding the lock box, though.Eric M.
Be greetedLinda J.
The equipment worked great. We didn't have any complications. But the customer service was terrible! The "Neighborhood Dealer" was insistent that add the "optional" insurance. Our 6-hour rental, we were informed, had to be returned in 3 hours or we would incur "after hours" charges. He was condescending and rude. His wife who was going to check us in, was also rude. She was going to charge us a "cleaning charge of at least $25" if we didn't go clean fluid that had leaked onto the car dolly, even though we purchased the insurance. The closest car wash was over 2 miles away and they were closing soon. We were able to spray the dolly in less than two minutes, which made me angry that she wouldn't just do it since they were closing. I think they wanted us to pay after hours charges. I will never use or recommend this location.amy H.
I was 30 mins late picking up the rental yet when I returned the rental 30 mins late( on a sunday) I was charged a full day.. A little one sided if you ask me.steve W.
They charged me $30 for a cleaning fee when there was Absolutely nothing different then when we got it.Andrea H.