Customer Reviews for Auto Care Center
(U-Haul Neighborhood Dealer)

205 reviews

1630 Cumberland Ave   Middlesboro, KY 40965

(606) 248-4978

Hours

  • Mon–Fri
    8 am–4:30 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(606) 248-4978

1630 Cumberland Ave
Middlesboro, KY 40965

Services at this Location:

Hours

  • Mon–Fri
    8 am–4:30 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Picked up the truck the dealer was a jerk, once I left with the unit the back hatch was padlocked with no way to open it. Wasted my $70 will never use uhaul again overpriced crap.

Jeffery M. 
Rating:
1.0

The person working acted as if he had no clue I was even supposed to pick the truck up. I showed up at 12:10 for my 12:15 appointment, so it's not like I was extremely off time. It took nearly 30 minutes for him to print my paperwork to sign. I left to go get gas in the truck, and at the time I was getting gas, I noticed the drivers door did not close all the way. It latched so I was not super concerned about safety, but it literally had about a one inch gap between the door and the door frame. I called the Auto Care Center to tell them, and they asked, “Well did you try slamming it real good?” I said of course. They offered no solution except to use the 26' truck, when I originally rented a 10'. And they only offered that upon me asking for another truck.

Noah W. 
Rating:
5.0

Everything was great with drop off

Lawrence K. 
Rating:
4.0

When we arrived at the original pick up location no one was there. The traffic team got our order transferred and made things right but the original location was a huge disappointment

Colleen S. 
Rating:
4.0

The owner put in the time that i paid 12:30 not the time I requested to pick up at 4:15 which would have given me time to do the move that I needed and return by 4:00 so when we returned at 1:30 we were charged an additional amount for being late.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

I used the online service to drop off my vehicle and made a mistake (somehow) putting that the vehicle was empty. The truth is I dropped it off full and made an honest mistake by putting empty and not taking a picture of the gas tank. Still not sure how that happened but it did. At first U-haul was looking to charge me $240 for an empty tank. Thankfully I was contacted my Alex Onkst (the area field manager) and he was extremely helpful- polite, understanding, and very responsive. He was able to help prove that I did in fact fill it up and helped me get a reimbursement for the $240. Thank you Alex, I will return as a U-haul customer becasue of your assistance in this matter and your overall professionalism! P.S. If you complete the app pick up/ drop off process be sure to CAREFULLY complete the drop off portion so you don't have any issues.

McKenna B. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Very helpful

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

jamie M. 
Rating:
4.0

No one could show me how to adjust the side mirrors. Bumpy ride.

Deanne S. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
3.0

Customer did not leave a comment.

Lisa S. 
Rating:
2.0

Customer did not leave a comment.

Albert L. 
Rating:
5.0

Great service as well

Bryan H. 
Rating:
5.0

Customer did not leave a comment.

Eddie C. 
Rating:
3.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Customer did not leave a comment.

Karmia G. 
Rating:
4.0

Person checking me out asked worker to check the truck to make sure it was clean, worker came back and said yes but I had to sweep it out.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Dale T. 
Rating:
2.0

Not use uhaul when moving!

Eric Y. 
Rating:
4.0

Customer did not leave a comment.

Kristin A. 
Rating:
3.0

Customer did not leave a comment.

Johnathan C. 
Rating:
5.0

Customer did not leave a comment.

Andrea H. 
Rating:
2.0

Create a website that actually works and provides the correct lock box code. Complete waste of time, horrible experience overall.

Briana B. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY H. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
4.0

Truck engine ran rough and tried to die several times when stopped.

terry N. 
Rating:
5.0

Customer did not leave a comment.

Mikel B. 
Rating:
5.0

Great service at this location!

flora W. 
Rating:
3.0

This was a bad experience overall. First of all, the rental truck was not clean. There was trash in the floorboard and also on the console. Next, it had mechanical issues. The air conditioner did not work and the check engine light came on. It was very difficult trying to move furniture in a hot truck.

Diana A. 
Rating:
4.0

Go into more details on your contact about possible charges to someone's account.Even if the contract becomes two pages, it would be better if the font was larger and more details were given about surprised charges to the customers credit card.

Jennifer A. 
Rating:
1.0

The truck has started giving us problems with the transmission about half way through. Had to pull over several times because it was bucking so bad it felt like whiplash. It would rev the RPMs into the red and would not shift gears up or down no matter if you tried to speed up or slow down and would SLAM into gear miles down the road. The windshield wipers were shredded when we got into the thunderstorm we had to pull over because we couldn't see on several occasions. We made it home nearly 8 hours past the scheduled time of arrival we couldn't unload the truck we both had to be to work the next day which was also my daughters bday so it got postponed. I called to talk to a rep about the issues who told me they were going to charge me an extra $80 to hold the truck and return it later.

MAGGY S. 
Rating:
5.0

Customer did not leave a comment.

ZACHARIAH B. 
Rating:
4.0

Customer did not leave a comment.

Lacie W. 
Rating:
5.0

Customer did not leave a comment.

Teresa A. 
Rating:
5.0

Customer did not leave a comment.

Glen H. 
Rating:
4.0

Customer did not leave a comment.

Teresa S. 
Rating:
5.0

Well the online profile appeared that this location had everything, trailer hitch etc. I had to go to walmart to pick up a trailer hitch. However the service guy was exceptional. Just wish I knew that the location didn't have boxes, blankets, two wheelers, etc.

eric P. 
Rating:
5.0

Customer did not leave a comment.

FREIDA L. 
Rating:
5.0

Auto Care was great couldn't get any better

Josh G. 
Rating:
2.0

Okay I was shown the tow dolly and that was it the man fixed the paperwork got his money and left it to me to deal with I had to hook it up by myself had to walk back and ask them to fix a tail light on it, I was charged a 75 dollars deposit because I paid in cash and not a credit card

Jerry W. 
Rating:
2.0

The truck bed had not been cleaned, ordered 12 pads/blankets, only 7 were usable the others were wet and dirty not something you want to put over wood furniture

Lonnie P. 
Rating:
5.0

The guys at this location were very nice and extremely helpful.

Chris P. 
Rating:
2.0

25 minutes Waiting before even being helped to get trailer even though had done pre check in. Had to Find trailer, hook up trailer myself. Trailer had oil in bed of it along with various auto parts. Sam won check in. Dropped trailer where I picked it up with no assistance or guidance.

Harold K. 
Rating:
5.0

Customer did not leave a comment.

LINDA U. 
Rating:
5.0

Customer service was awesome at bothome places...pickup and delivery...

Lisa H. 
Rating:
5.0

Customer did not leave a comment.

Gina D. 
Rating:
3.0

Customer did not leave a comment.

Khalid E. 
Rating:
1.0

There was nobody at the location at my pickup time. I had to wait 45 minutes for someone to show up. There was a Dippin' Dots wrapper in the front seat. The box had debris and dirt all over.

Elaina D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Make sure AC is working in truck; this is my second U-Haul experience (both times in the summer) with a broken AC and hundreds of miles to cover.

Kassie H. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
2.0

Customer did not leave a comment.

Kevin R. 
Rating:
3.0

Customer did not leave a comment.

Mishelle E. 
Rating:
2.0

I was charged for a larger truck and was given a smaller truck.

Jessilon M. 
Rating:
1.0

Person waa on the phone the entire time, rude and unconcerned with customer.

Tanya C. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

micheal M. 
Rating:
3.0

Customer did not leave a comment.

Alexander L. 
Rating:
5.0

Nothing. Excellent customer service at this area

Robert C. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE E. 
Rating:
3.0

Customer did not leave a comment.

Jennifer M. 
Rating:
2.0

Gave zero instructions at all about the tow dolly didn't tell us how to attach it or anything

Karra C. 
Rating:
1.0

Employees did not seem to know or care what they were doing. Had to hook up trailer by myself, Trailer was dirty and in much less than stellar condition, The door was hard to open and close and leaked around the seal. Will not use this location EVER again.

Kenneth K. 
Rating:
3.0

There was a dirty water bottle in the cabin, glass shards in the back of the truck, and there were no furniture pads despite my ordering 1/2 dz. I am unsatisfied.

Jade F. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

The truck was a bit dirty inside. I also paid for a dozen furniture pads which were not in the truck when we picked it up. This did create a problem as my furniture was not well padded during the drive.

James M. 
Rating:
5.0

Mike provided excellent excellent service

Austin P. 
Rating:
5.0

Customer did not leave a comment.

Ricky C. 
Rating:
4.0

Customer did not leave a comment.

Lynn S. 
Rating:
4.0

Customer did not leave a comment.

Clarissa M. 
Rating:
5.0

This location was able to provide us a truck after the location in Pineville, KY lost our reservation and closed 2 hours before the stated time.

Michael C. 
Rating:
1.0

I tried two different trailers. The box that I needed to load was 5 ft 10 inches across. Neither trailer was big enough to use. I returned the trailer without even using it and was unfairly charged.

James B. 
Rating:
1.0

I would not recommend ANY Uhaul business as a first option and would only use them in the future as a last resort. Your "reservation system" is pathetic - your rules are confusing - and the people do not even know YOUR rules. I would rather sell items online before a move and buy new as it is not a good experience with the customer in mind. To expect a customer to be prepared to pick their vehicle up at any location within 50 miles is comical.

Amy G. 
Rating:
5.0

Great service!

da'ne I. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Everything was great

jeff C. 
Rating:
3.0

Customer did not leave a comment.

Jerry W. 
Rating:
3.0

Customer did not leave a comment.

Jade F. 
Rating:
3.0

Customer did not leave a comment.

Megan L. 
Rating:
4.0

Customer did not leave a comment.

jeff M. 
Rating:
5.0

The staff was friendly. I can't think of anything that needed improving.

Eddie W. 
Rating:
5.0

They're really nice here - just know that they close at 430 not at 5. I tried calling them a few days before and nobody picked up their phone so I showed up in person and talked to them face to face and that was perfectly fine. The day I picked up my truck it was all ready to go and everything went smoothly.

Fran S. 
Rating:
3.0

Truck had a leak in it and it ruined a mattress.

Philip H. 
Rating:
3.0

Bathroom door was open, showing trash all along the walls

susan F. 
Rating:
1.0

Uhaul had dried mud all in it and had not been cleaned. The gentleman running it was in no hurry at all. And the buisness was dirty and not a good experience at all.

Edna J. 
Rating:
5.0

Excellent service

Rajiv S. 
Rating:
5.0

Customer did not leave a comment.

doris S. 
Rating:
4.0

Customer did not leave a comment.

Tanya M. 
Rating:
4.0

Customer did not leave a comment.

Jordan B. 
Rating:
1.0

They really need to look over the inside of their units. The one I got had was clearly lived in, full of garbage and I had to spend 2 hours cleaning it out. And the staff was rude and almost seemed to purposely give me this trailer.

James S. 
Rating:
5.0

Customer did not leave a comment.

Lynn J. 
Rating:
5.0

The location was fine it was the people I talk to at uhaul have no ideal what there doing, I want be renting from uhaul again

Patricia B. 
Rating:
5.0

Dont raise the rates anytime soon. A poor man dont stand a chance. I thought the insurance should be included in the price. The Uhaul itself was awesome. Customer service was awesome, thanks.

Angela A. 
Rating:
4.0

Customer did not leave a comment.

Ashley M. 
Rating:
3.0

I dropped off on Sunday and they were closed. There were no signs to direct exactly where to leave the trailor. I just left it in tall grass for convenience. Overall the experience was good.

Steve D. 
No reviews have been submitted for this location.

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