Trailer was dirty and smelled like grease, waited for 45 mins and no one come to help hook up trailer. I hooked it up myself, went back up front and was told I hooked up to the wrong trailer but they would change the paperwork which was never done. The other trailer on site was filthy and smelled like grease and was all smashed on one fender.Craig Z.
Customer Reviews for Auto Care of Port Sanilac
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Lloyd S.
Customer did not leave a comment.Melissa F.
Make sure you tell them about the mileage charges. I was unaware of overcharges for miles in excess of the original estimate.Richard R.
I'm very big on reviews and when I looked up this company I wasn't too thrilled with all the reviews. BUT I give Auto Care of Port Sanilac A whopping five starsâ€¦.!!! Caitlin took care of everything for me and did a very professional job. You see I'm in a wheelchair I couldn't go there I had to send my friend and she took care of everything else. Thank you so much Caitlin. You cannot believe all the reviews you read because I think most of them are just people being idiots. Auto care of Port Sanilac Is a great place to have in our town.Eric N.
Customer did not leave a comment.Donald R.
Location was perfect! Service was not, girl was late the day we were to pick up truck. We were never told about the email to assess damage prior to leaving yard. The truck had glass in front passenger seat upon taking possession of truck, so clearly not cleaned. The damage to lower passenger mirror was marked as damaged, but driving a truck with Broken mirror was difficult.TALLY H.
Customer did not leave a comment.David B. | Overall Experience
renting a trailer when needed is very easy for reasonable cost compared to buying and storing a trailer.Utz S.
Worst experience ever. Too long to write everything I could complain aboutMichele F.
I could not pick up the truck after hours Sunday evening because the U-Haul website would not recognize my GPS location. I was on the phone with U-Haul for 30+ minutes but had to return Monday morning to pick it up. I had paid for 12 moving blankets but was only given 1/2 dozen (I didn't realize one bag was only 6) and I had to ask for them. They were not included in my truck and if I had been able to pick them up Sunday I would have had no blankets. The gas gauge was close to Full but was obviously not full when I refilled the gauge moved past full. (Probably several gallons). There was no windshield wiper fluid in the truck or it was frozen. I could not clean my windshield when driving which is really important in the winter time. I was dissatisfied and disappointed with my U-Haul experience. I was expecting better.George C.
Customer did not leave a comment.David M.
Customer did not leave a comment.Thomas J.
Customer did not leave a comment.Donald R.
The gentleman I rented with via phone was nice but new and he messed up the rental day and time multiple times. I almost didn't get the truck because when picking up he told me it was rented for a day other than what my Uhaul confirmation stated. It was a royal mess and I almost lost out on thousands of dollars because I didn't have a truck. Then when I finally reached the owner he was absolutely horrible to deal with. Rude, argumentative, accused me of being "a liar" and "uneducated" and made several derogatory comments about women. I will never deal with that place again. Uhaul shouldn't have their name attached to it.Carol S.
Equipment is good, location is great. Employee is hard working and consciences, but lack any training or onsite support. Back and forth on phone for over 3 hours and ending final conversation with "come in in the morning and I should have it straighten out and ready for you". Went in at about 9:30 and the trailer I want, they did not have and the employee took about 1/2 an hour to come to that conclusion. Settled on a larger one (he said I could have for same price). Took another 1/2 hour for him to try to write up contract. He ended up having the reginal office write it up and email it to me. Went to the yard to have him hook up trailer. After about 15 minutes of him hooking it up, he said I am good to go up to the office and finish the paperwork. I said this is not correct, I garbed the front of the tongue and lifted it off of the ball. It was not attached to the ball. He finally fixed it. When I was finished using the trailer and returned it, he did not know how to do the paperwork to check it in or issue me a receipt. Again he had the reginal office write it up and email it to me. He also said if he could of wrote it up I could not get a receipt because the printer is not working. Also, it was not the same price of the trailer I wanted and they said they had. I let that go because I figure it was not worth the time it would take to try to fix. This was only his 3rd day working there, but it is wrong that the employer is not providing training or on site support to his employees. My experience with the same location was almost as bad about 3 months ago with an employee that was not trained. I hope U-Haul reads this and takes the proper action.RONALD C.
Whenever a customer has a confirmation of a reservation, actually honor that reservation. Basic customer service.Michelle B.
Remove this site as a pickup location. I was supposed to pick up in person. When I arrived (an hour and 15 minutes before close of business, it was closed and no one was there. Horrible customer service!Kay C.
Customer did not leave a comment.James L.
Customer did not leave a comment.Nicholas T.
Lady working there didn't have the Open sign lit or turned to let me know that i could walk in to return my truck. Tried using the mobile website to return it and that wouldn't work either. Never, ever using U Haul to move ever again between lack of store locations being updated and having to drive a lot of extra miles just to pick up and drop off the truck.Cheyanne N.
Customer did not leave a comment.Franklin B.
Customer did not leave a comment.DAVID H.
Customer did not leave a comment.Scott P.
Just keep doing what they are doing. Excellent customer serviceDoug S.
Nothing to say here, I didn't interact with anyone. I just dropped off the truck.ROBERT DANIEL F.
All was good here. Very friendly staff.Patrick W.
Nothing to improve on! Excellent service!Mary L.
Customer did not leave a comment.robert R.
Customer did not leave a comment.Greg B.
Customer did not leave a comment.sally A.
Store was to open at 9am and nobody showed up until 9:15. We were already on a tight schedule because a 15' truck was not available at a closer location. I had helpers meeting us at 9:30. The woman that was late....did not know how to process this transaction and was on the phone the whole time with someone walking her through it. I did not leave with the truck until almost 10 o'clock. It took 40 minutes fro this process, adding more stress to an already stressful situation. I absolutely will not return to this location nor will I recommend this location to anyone else.Rhonda S.
Customer did not leave a comment.Boyd T.
Very unprofessional customer service. My husband and son was treated extremely poor! I've been to other U-HAUL locations and was extremely satisfied. I will never rent from this location again.Mary W.
Customer did not leave a comment.Pamela K.
Customer did not leave a comment.Shirley G.
Equipment and rental process was top rate.patrick J.
friendly helpful peopleGERALD S.
Customer did not leave a comment.norman B.
The customer service person on the phone was unhelpful and didn't even suggest finding us another option..William G.
Customer did not leave a comment.Jim S.
Customer did not leave a comment.richard M.
Customer did not leave a comment.DAVID H.
Always polite.Robert H.
Stop ripping people off with the gas charges. I was changed for 1.7 gallons used at $3.75 per gallon. Locally gas is $2.10 per. If I filled the truck would you credit me for 15 gallons at $3.75 per Gallon. Also $1 for No Fault and $1 for environmental. Just be honest and charge $16 for safe move.Patrick M.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Steve B.
Franz was very helpful in Port Sanilac as we had to go there because the other location in Imlay City does not warrant the Uhual dealership name. I must register a severe complaint about your location in Imlay City, MI at Parsch Automotive. I had reserved a trailer there and went to pick up. The condition of the trailer was not acceptable enough to warrant me insuring it. The girl at the counter refused to even check the tire pressure even though it looked suspect. I was told I could go to auto shop and pay them to check it. I canceled the order and went to Port Sanilac to receive better service. In the rental business, you only have cost and customer service. In this case, you had neither.ian P.
I like the self pick up / returnRobert H.
I rented a large dolly and NEVER used it and was told that even though I had not used it I still had paid for it and would not be able to get refund, this seems unfair if it was not used why I had to pay for it. Also truck back door was hard to open, they did put grease on it but it still was hard to open.DIANNE T.
Customer did not leave a comment.Edward B.
Battery was dead when I picked up the truck. Was jump started, took it home and partially loaded it. Next morning wouldn't start. Had to call for service. I had a lot of people standing around waiting for a couple hours.Carol Z.
Customer did not leave a comment.Robert B.
Small town, family owned business. Nice to have this available in a very rural area.jane L.
They did exactly what was required efficiency lKevin R.
Right down the road, very niceANTHONY C.
Customer did not leave a comment.Mike D.
Customer did not leave a comment.Tom P.
Customer did not leave a comment.Mary F.
I rented a 6x12 tandem axle enclosed trailer. I had to get help to get it on my hitch as there is not an adjustable jack stand on this unit.Brad Y.
Customer did not leave a comment.Lucinda G.
Customer did not leave a comment.Billy L.
I was happy with the service for the most part, but the service clerk didn't seem to know a lot about the business. I only wanted the truck for one day, and was put in for a two day rental, was charged a hundred dollars over the online quote, and when I asked if I would get any of my money back if I didn't keep the truck for the two days(which I didn't, I only had it for 18 hours) I was told " I'm not sure"...I'mLORETTA F.
Very busy and time consumingJOHN R.
Customer did not leave a comment.kathleen P.
Owners at this location need more extensive training on office systems and customer service. This was a very poor experience with U Haul.AL D.
total cost was too highGERALD S.
Customer did not leave a comment.Roger B.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Nora S.
Seamless process using the Uhaul app. Service provider Laura is considerate and helpful, reviewed the vehicle operation before I used it.Joann C.
Customer did not leave a comment.phillip K.
Customer did not leave a comment.David S.
We had originally wanted a 20-foot truck but were told none were available and that we'd be getting a 26-foot truck at no extra cost. We were fine with that until we got to the pick-up location and were told that they did have a 20-foot, and that the person who'd gotten it had wanted a 26-foot. So that problem COULD have been solved then and there but it wasn't.... and good thing it wasn't because the guy that got stuck with the 20-foot complained that the check engine light was on. The owner told him it was no big deal, but this guy was travelling 1200 miles. A check engine light on an unfamiliar vehicle is a big deal even if you're going 10 miles! To top this whole fiasco off, we ended up waiting an hour to get our truck even though there were only 2-3 people ahead of us. The owner/manager was very short, almost rude, as well. We will never do business with them again even if it means we must drive 50 miles to pick up a truck.Alexandra B.
Computer internet system needs upgrade.David S.
Customer did not leave a comment.Laura K.
Great place and very nice people. I would definitely recommend this location to everyone. Very professionalAnita S.
Customer did not leave a comment.DON C.
Conduct your business elsewhere if possible. Rude and unpleasant staff.Jesse P.
Customer did not leave a comment.stacey L.
Location had none of my info in their computer even after I did express check in. Trailer was not very accessible during hookup which i did myself.Joseph D.
All is goodRobert C.
Customer did not leave a comment.Patrick K.
Customer did not leave a comment.Denis R.
Customer did not leave a comment.STEFANEE G.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Kelsey S.
Software includes so many questions that't do no apply. Doesn't appear easy to get right to business.Thomas P.
I rented a 26' truck from this location. It rained the night I loaded it, and the next day I unloaded the boxes in "mom's attic" to find some of them soaked. Fortunately the contents were wrapped in plastic and were not damaged. My brand new mattresses were also up there, and if they had gotten wet, water stains would void the warranty. Overall I was pleased with my experience, but there needs to be some more training for the rental agents. Even after providing my information online, it still took quite some time to complete the process.Derek R.
It was a perfect location for our drop off. The drop box was helpful so we could drop off when they were closed.Nicole S.