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Patricia Brown
Customer Reviews for Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady who help us was very nice and friendly. She was very helpful in the whole process.
Monica MacomberWish the store wasn’t so rude when asking questions. I understand everything being put online but it could have been sated nicer
Renata Sawyerthere was problems with the lights and brake lights on the trailer. not our truck as we just used a trailer last week.
Belinda LacosteNeed to open before 9am
Zachary DempsterNothing service was great
James ScottStaff was helpful and friendly.
Christopher LeBlancUnfriendly staff. They made me feel like I was in their way. When I called to ask about extra charges, I felt like my call was a bother. As of today, I have still not received an email regarding my drop off.
BRENDA THERIOTN/A
David DupreGive out $100.00 bills 💵
Arthur OrdoyneThe office was very dirty and stuff laying around. To many people running in and out interruptions that were not customers. But employees were very helpful. This establishment needs a computer. I was not happy with her taking pictures on her phone if our personal information but was the only place to pick up our reservation. This made me feel very uneasy to see her doing this on a cell phone when it’s a business. U-Haul should provide them a computer.
CAROL SAGONone
Jacy ThompsonClosed location so we just dropped off and used Dropbox for keys. The person on the phone said the camera will confirm our drop off.
Gary FanguyFast in and out. No issues.
Jeremy KraemerVery easy experience
Christopher MulaMake sure all lights on trucks are in working condition, and do something about the prices, different prices at different locations for the same equipment
Randal LeCompteAll good!
Cory KiefFriendly service with equipment that is worth the price of renting.
raymond foretI need someone to contact me regarding my experience as well as the pick up and the return
Grayson PitreCustomer service rep is ruse to customers
Susan StinsonThe staff were friendly and helpful!
Mitchell TalbotI was pleased because they worked with me to get all my information up to date!
Linda BaconNothing everything was nice
Jada ParkerProfessional rental, great check in / out ! Thank You
Merrill UtleyThe app wouldn’t work for my contactless drop off
Colleen RobichauxI thought I would have at least something back cause I went less than 10 miles but other than that it was nice and a safe little ride
Shawnna ColerThe lady was really knowledgeable about the business and really friendly. I would definitely recommend this place.
Robert PowellVery polite people
Anthony BarnesChange fuel usage policy. Makes no sense at all to not reimburse the customer for bringing truck back a quarter tank more than when it was picked up. And at the same time, charge the customer more for going over 5 miles estimated at rental
Trent DuplechainThe uhaul was dirty when I picked it up. Has empty bottles in it and garbage
Raven StansburyLocation of the lock box should be explained
Chad PerryVery pleasant experience, easy and efficient. If I wasn't moving out of state I would definitely use this U-Hau location again. I will recommend it to friends.
Linda GingrichFacility was easy to navigate and employees were very helpful and friendly
Case TerrebonneGreat experience! People were friendly and truck was well maintained!!
Karen CrochetFive days prior to needing the truck. I ordered a 26’ truck to to move my furniture from my storage unit to my home. Where I was trying to do everything in one trip. But the haul place only had a 20’ truck for me. Although I was able to squeeze my belongings into the truck for one trip. I would have preferred the 26’ truck. With that being said Uhaul didn’t give me the $50 because the truck I ordered wasn’t available to me even though I ordered it five days prior
Willie AndrasDropped off when place was closed but followed directions for drop off and it was ok. . Overall the reservation and pick up was a disaster. Not happy with U-Haul once again.
jennifer kuhnsThe lady who answered the phone needs to learn how speak to custumers.
Charles VerdinI was seriously overcharged. I paid $115 upfront and did not travel 50 miles I was not reimbursed for it but was charged an extra $35
Rhonda DardarNothing everything went smooth sailing nice people fast
Wanda HendersonVery easy process to make the rental
Kenneth MyersTruck had a check engine light on.
Ralph AmedeePossibly open on the weekend.
Rickey Howell