Had what I needed. Friendly and helpful.
JOHN A
Customer Reviews for Auto Detail Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy running this operation is outstanding. I will always rent from him every time.
Jeremy LThe person helping me was so efficient. I was really impressed!
Mariko AFast and friendly
Lars PDelivered it on a lot that had lots of dumptrucks, boats and other stuff. But helpful guy and ok with me.
John RFast and friendly service. Will recommend
chris mJose is always super nice and efficient ! Great customer care super chill and laid back but professional !!!
Jeramonique SThe owner was very nice and showed exceptional professionalism. He also was very helpful as it pertained to our moving needs. I'll definitely be using this location in the future!
geneva wJose is super friendly and flexible. He is always able to accommodate my moving needs and find the right solution.
Chris BGreat customer service Jose is a great and professional young man always serve you a good greetings very respectful and kind from 0 to 10 I give him a 20 I love going there U-Haul on 55th Avenue and Oakland California on International I will always recommend him thank you Mr Jose for your kindness and your great customer service
Michelle RFriendly
Phyllis FGetting to this site in Oakland took me through less than desirable neighborhoods. I was not able to rent comparable equipment at all of my more local venues.
ROBERT RThe service is good the attender is good guy
carlos rThe guy was absolutely insane and rude!
Tenisha BI made a reservation online with an Uhaul bussiness I Delt with in the past. When I arrived the next day they informed me that there's no reservation, but there's another 2blocks down. This property was rundown and the service to detail, like to do the walk around and take any pictures. This experience was a nightmare, but I guess all and all everything worked out. I was upset because I was caught off guard. In the future I'll do in person reservations.
Mary WBeyond excellent customer service
Jennifer T- better car maintenance (didn’t think it was safe to drive the van, staff confirmed that it was supposed to be picked up for maintenance before my rental) - customer service training (staff got frustration with technology or other things multiple times and took it out on customers/ inpatient and slightly rude attitude)
Pei-Yin LWhen I arrived for my appointment pickup at 9:30am no one was to be found at the yard. I called customer service and they had to call the manager of store to come. Checkout was fast but I don’t understand how no one could be there during operating hours!
Martin AMy rental was suppose to be from Walnut Creek ca. I had to pu in Oakland. Where was the email?? I happened to call while en route to find out the news.I absolutely called to complain as this added 2 hrs to my day.. The customer service rep was a POS kid with a VERY condescending attitude. O manager was available.. of course. He said this is just how it is. I can cancel and you can reschedule.. REALLY? Fuck Uhaul..and all businesses that have gone so high tech that there’s no customer connection..my situation really effed up my entire weekend as I had to make a long return trip out of it. Adding to my frustration was the trailers breakers were defective…they chugged during medium or harder braking.it lead to my load falling inside the trailer. I tied it down but the jerky motion was more than my tying down could hold.. bad form uhaul.. The agent in Oakland was a good guy. Not his issue.
Craig MA little rough around the edges but got the job done. I'm grateful 🙏
Larie DManager was excellent, very nice and helpful
Daniel KGreat service. Clean and properly maintained equipment.
Guillermo FThis guy was great but your website allows a person to ask for things the location doesnt necessarily have and that is inefficient and not the dealer’s fault. I needed a dolly, asked for one on line, and found out he didnt have them when I got there. Not good business on your part.
Richard GThis was the worst experience renting a U-Haul I’ve ever had. The person in charge was aggressive and belittling in how he spoke to me. The truck bed was greasy . The breaks were bad and the truck would stall out. Overall horrible experience
Symone Cdon’t change anything, but if you had to have other locations, learn how to be respectful and courteous as this location is Jose is phenomenal. Well above 1,000,000% great customer service. I’ve been renting from this location for over 10 years and I am always satisfied.
Judith BJose was awesome to deal with! Great customer service and very professional.
Steven MThe manager is personable and extremely capable. Makes the process easy.
Wanda RThank you
Della WThank you. Fast and easy service every time!
STARLA CLights didn't work because of a bad cable, took it buy another haul and they found the problem in less than 5 minutes.
JaDaun WProperty was a dirt lot with deep ruts and stones. Autotrailer Equipment had a broken safety cable (CHP violation) on driver side (had been cut). Nose jack adjustment handle fell off on way from lot to my place of business in San Leandro (Called U Haul roadside service to inspect-fix (documented with pictures). Service man strapped the jack to the trailer to avoid dragging on pavement. Used trailed in that condition. Returned to lot Sunday morning and manager gave me a hard time, claiming that I damaged it. Pictures and time stamp prove otherwise. Picked up trailer at 1:00-1:15PM 04/25/24. pics taken at 1:48PM 04/25/24. Handle fell off entering my parking lot. Infinity Serviceman said looked like bolt fatigue/failure. Manager claimed "brand new" jack. Additional note: Manager was changing a tire on the trailer in the lot when I arrived for pick up on 04/25/24 and I also had to wait.
Robert GJosé the guy is incharged is very good 👌
carlos rAbrasive Didn’t provide any information or details
nikki lThe on site staff was great, van was Clean and ready to go, could nto have asked for more. well done.
paul sMy recent experience with the 55th St. Auto Detailing Uhaul location was all I could hVe asked for A reminder call was a nice touch 30 minutes proved helpful. The manager's hands-on participation insuring all was as adavertised. Everything was extremely well done and I very much appreciated being on the road a bit early instead of the opposite. One of Uhaul's best kept secrets in Oakland. Thanks for everything. Rickard
Richard MText or leave messages if changes occur in availability of equipment. The agent was friendly and helpful when we arrived, offering a comparable vehicle for the same price.
Barbara TVery clean . I recomend this location to a friend
Jorge RThe service was very friendly and pleasant.
Karlson RI love this rental space. Makes me feel like I’m renting from my uncle.
craig sI get that the location can look kind of sketchy, but Jose is attentive, quick and helpful. I wouldn’t hesitate renting from him & his UHaul location.
Stephanie PSuper nice and helpful staff. The trailer was immaculate. Nice big yard to maneuver in. Excellent experience.
David BThe vendor host/sales staff was very friendly and helpful. Kudos to him for a very positive experience.
Anthony AJose was fabulous! I would recommend him as a compassionate professional to anyone looking to move and/or store their belongings. I give him five out of five stars for everything he did.
Denise AThe guy who rented me the trailer was fast efficent and friendly. Got me in and the trailer hooked up and out the gate in 15 minutes! Returning the trailer was even faster! Great service!
Christopher RThis location I got great service how ever day before I head reservations pick up truck west Oakland location 10 am no one show up I waited entail 10.30 no show up Yesterday morning I call around all u haul no one answered then went to Gilman at Berkeley location I told gentleman I have been called 3 times no one answered he Was rood so you hear what you want I no this I smelled pot odor in the office then I left
Ali BThe gentleman working at this location was very friendly and helpful. I will definitely be using rentals from this location again.
Thomas RVery clean vehicle. Awesome experience.
Jason BPersonable and efficient. Truck was clean and ready to go. Family owned and a great asset to the neighborhood!
eric WJose the U-Haul rep. was a kind and helpful person. Kudos to U-Haul for having such a service minded worker
JAIME TNA
marcos oBetter signage and fencing outside the facility. It didn’t look like a UHaul business. The property inside was clean and organized and the manager, Jose, was excellent.
Laura RRepresentative was professional and courteous. He was also very knowledgeable of the equipment I needed.
Marc RSuper efficient, quick pick up and drop off!
Thomas M