Jose is fabulous!!!Linda B.
Customer Reviews for Auto Detail Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Poot customer serviceJorge P.
I've used them before and will do so again for sure.Rita G.
I've worked with this location several times and the guy works here is great, you haven't called me back about the complaint I made about 8000 San Leandro. I had a horrible experience there with the customer service representative just being completely rudeMIKE B.
Customer did not leave a comment.Bridget C.
The gentleman represented UHaul very well.Darryl C.
The customer service was greatOliver L.
Customer did not leave a comment.Manuel N.
The check in experience was super confusing. I asked to check in on my phone, but while it was being approved (why is this necessary if I booked days in advance?) I got a call and was told I should go to the office. Then they gave me a different truck, and cancelled the one that was on my reservation.ROBERTO A.
Customer did not leave a comment.Joycelynn J.
Customer did not leave a comment.Kanisha M.
Better customer serviceCesar E.
Customer did not leave a comment.Peter Z.
Customer did not leave a comment.deanna R.
Jose is very professional, organized, and a direct communicator. There's never a wait and the process of renting a vehicle is very quick. The trucks are always clean and have gas in the tank. We recommend him to everyone.Curtis M.
Customer did not leave a comment.Lee R.
This location did not feel safe nor clean. The personnel was aggressive and defensive right off the bat for no apparent reason. I would not book here again or recommend this location.Nathan F.
My experience started off bad digitally, my pick up location and time was changed and I wasn't notified until I arrived. Lots of time and gas wasted driving around. On top of it I called ahead to this location and he wouldn't confirm my details until I got there and was very rude on top of it. Laughed at me for not knowing my pick up time, two fold bad experience: digital communication was non existent and the in person communication was insulting. Only good thing was help center trying best to help me outKarl S.
Absolute worst experience renting a truck - changed location without any notice, rude service and over charged on feesAlessandra K.
Jose works to get you in and out quickly. He was cleaning vans when I arrived, so I knew that the vehicle was sanitary. Some consider his demeanor "gruff", but he's just to the point and moves things along quickly. I don't think I've ever rented a UHAUL van/truck and been in and out so quickly! Check in was also very efficient. I will use this location again!Susan W.
Great customer serviceLEON G.
Excellent service and no waiting. No improvement necessary.Charlette G.
The dude was super awesome! He got me in and out very quickly with no hassle. I do not think he could have done a better job. After all, how can you do better than perfect !Moran T.
Jose was great. Really nice and helpful! Good guy!!Peter W.
Rude owner, truck looked like he wet. Through a war ! Never againFranck Y.
Customer did not leave a comment.LAMONTE H.
Customer did not leave a comment.heather M.
Customer did not leave a comment.Florence B.
Customer did not leave a comment.Antonio R.
Every thing was goodTaneshia G.
Super quick check in and check out is ideal. A bit more signage indicating office space and drop off procedures could be helpful.Leah C.
Customer did not leave a comment.Robert G.
Jose Castell is professional, fast & manages this operation exceptionally. I would definitely recommend this location! Thank you Mr. CastellArlene G.
Customer did not leave a comment.Craig B.
I came without my license and credit card because it said all I'd need was my smart phone. I had come back with my information.Masika H.
Better reservation system. Sent me to wrong location. It said some one would call the night prior to confirm. No one did. And finally, be careful about sizes. My 5x8 trailer was only 4' 6" wide.Frank S.
Customer did not leave a comment.Taj J.
The person who rented the van to me was extremely rude and confrontational from start to finish. I won't use this location again.rebekaah S.
Customer did not leave a comment.Nyjeri D.
Customer did not leave a comment.Jamal M.
Customer did not leave a comment.Hilda S.
jose was very helpful, we rented the truck , Saturday back to back. thanks for the helpINGRID C.
Great yard manager.MICHAEL C.
Easy and fast so that was very goodMaricela G.
Customer did not leave a comment.gladys M.
The manager was gruff and annoyed that I arrived 45 minutes later than my reservation time. He called from an unknown number and did not leave a message. He complained that "other people needed the truck" though I had it reserved for 24 hours a week in advance. The truck was damage but not recorded in the photos avail. for review online. The manager did not do a walk around or tell me that I would receive a text asking me to do so. When I returned the vehicle, the manager was not wearing a face mask throughout the return process.Ryan J.
The representative was extremely helpful and kind. Very quick to get me my rental van. The representative made sure the van was clean before I used it, and began cleaning the van after I returned it for the next customer even though it was still clean after my use. I appreciate his attitude regarding cleanliness, especially during these times. Would definitely recommend this location. Great customer service!Adebanke A.
Jose is the best! He was so kind and took great care of us. The truck was ready on time and everything worked perfectly. Best Uhaul rental experience ever. Definitely recommend!Wren R.
The person who rented ua the truck was great! Super friendly and very conscientious about social distancing and mask wearing. Thank you!Donald P.
Customer did not leave a comment.Tiana W.
Jose is incredibly rude to customers.Esme B.
Customer did not leave a comment.Anne H.
My reservation was not available, Staff kept insisting it was customers like me that caused the problem, and wouldn't help me tp obtain the 50$ refund that the U-haual stipulates for equipment not being available. also, attendant was not wearing a mask when i retuned nor attempted to,ANDREW S.
The beginning mileage on the vehicle's odometer was not pointed out to me. So when I was charged 65 miles rather than the expected 40 (2 miles back and forth from Uhaul to home, and 38 miles to my destination), I was upset and had no way to prove that the initial mileage was incorrect. The owner compensated by not charging me the 1/4 tank of gas I used, which was great. But I still feel cheated. I know it's ridiculous, the difference was $25. Like, who cares? Regardless, I'm annoyed and don't ever want to use that location again.Rob P.
The Uhaul van smelled like cigarettes and the service was very curt and unclear.emma A.
Very helpful and accommodatinganthony Q.
So, the employee i worked with was cool. No bull shit, fast and I was in and out within 5 min. However, the shop is not at the best location of the town. 8 out of 10 times you will be fine, you just don't know when that 2 times gonna happen.Raymond W.
Customer did not leave a comment.Jason K.
Need it more clear where to drop off after hoursMichael V.
Customer did not leave a comment.Linda J.
Did not receive a text or call that my uhaul location had changed. This made our uhaul much more expensive and took us hours longer than planned.joel K.
I showed up on the spot at 3 pm and the manager rented me his 10ft van. He was easy to work with. The location is a bit ramshackle, but rental transaction was quite fluid and easy. I'd rent again from them.Peter A.
Nothing. This was a positive,uneventful rental.Edmund R.
Customer did not leave a comment.Tiana W.
Customer did not leave a comment.Lester U.
Customer did not leave a comment.DAVID T.
Customer did not leave a comment.Mary V.
Jose was fantastic! Hooked up the trailer and helped me fix my wiring harness. Great guy - I'd come back if I need a MC trailer again.konnie M.
Customer did not leave a comment.Kenyata H.
Customer did not leave a comment.Danny J.
Customer did not leave a comment.Erika C.
I was glad it was available!Todd S.
Customer did not leave a comment.Brian A.
Customer did not leave a comment.Julien G.
Make sure the tank is filled. I drove 19 miles and put 3.8 gallons in to get it to full.Thomas D.
If your having a trailer for over night bring something to secure the tailgate. Like a long skinny master lock.Lisa M.
Customer did not leave a comment.atajanai A.
Thank you!Aalaa A.
The best.Tony S.
I would recommend Jose. He was very helpful and the process was very quick!Hanschristopher M.
Customer did not leave a comment.Aisha S.
The location was hard to locate due to construction on the streetLOUVENIA S.
Customer did not leave a comment.dave D.
Make it more apparent where the actual office entrance is. The people next door aren't exactly neighborly and didn't take too kindly to a pair of strangers walking over their property to find the unmarked entrance.Thomas N.
Customer did not leave a comment.Ardenella K.
Representative was very personable and efficient with the entire trying and closing out process. I will rent again from this location.Stephanie S.
Please improve the lighting at the 55th Ave 24/7 drop off. That shit was scary fam.Julia S.
Customer did not leave a comment.Cestra B.
Customer did not leave a comment.Sian D.
This doesn't not pertain to this location but the location in Hayward on Walkins st. Do not do a mobile pick up. We did this and the truck was broken into and the gas was Syphaned out. Mobile pick up is too risky.Jennifer A.
This pick up location was NOT the original location selected AND CONFIRMED online. This error by Uhaul added 4 hours to the moving process and added cost for a ride share to the farther location. This truck should have been picked up and dropped at the original location by a Uhaul representative.Kelly O.
Very quick and clean. I didn't have to wait in any lines. That's just what I needed.Tyra J.
Customer did not leave a comment.Tony S.
Customer did not leave a comment.tim D.
Grateful to find this service.Christine S.
The truck we ordered was not returned in time and we had to take a smaller truck. The manager did everything he could to make the situation as positive as possible To improve it for the next customer, I suggest putting in stiff penalties for jerks that run over their time limit and then don't answer the phone.Todd C.
Jose needs therapy because that man sends unnecessary aggression towards people. I can handle demeanors like he displayed; however, it was still unprofessional.James M.
Customer did not leave a comment.Joseph F.
Customer did not leave a comment.Kurtis S.
Overall experience with phone rep I'd say above average. However when I arrived at the location for a pick up I was treated poorly made to wait outside gentlemen was short and abrupt. Even when I called two days after rental to question a charge he said he was at lunch call later and hung up.TAMMY B.