Customer Reviews for Auto Detail Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Auto Detail Center

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Joseph F. on

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Customer did not leave a comment.

Kurtis S. on

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TAMMY B. on

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Overall experience with phone rep I'd say above average. However when I arrived at the location for a pick up I was treated poorly made to wait outside gentlemen was short and abrupt. Even when I called two days after rental to question a charge he said he was at lunch call later and hung up.

Guillermo B. on

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Place more obvious signs about where the office is located, add more staff and stock up on inventory for rental equipment. I requested a rental of dollies and furniture pads and was simply told that they weren't available when I got there. And the computer system for processing payments was also malfunctioning, and the only employee was unable to get help from corporate support.

JAMES H. on

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Why don't you take cash as payment anymore? Please don't tell me that cash isn't good anymore....

Robert B. on

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Susan H. on

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Patricia P. on

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Matthew N. on

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I reserved a trailer a week ahead of time. I had to call back three times to finally get a confirmation, when I finally did get them to confirm they told me I had to drive an extra 3 hours round trip further than where I had scheduled the pick up. When I asked to talk to a manager at the scheduling department i was told no they had already left for the day, when I asked for a transcript of the phone call, as it’s stated at the beginning of the call you can request one I was told no, I had to go to some website to request that. That was infuriating, Everyone else I dealt with was great.

Karen S. on

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beautiful new truck, thanks

bobby G. on

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Niraj P. on

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The location I went to pick up was ghetto, didn’t have any sign or board about where the office was. I found it after 5 minutes and walked in and it felt like I walked it on someone’s room. It was nothing like a office, the nastiest room a person can live in where a guy was snoring in a chair. I asked is this your office, he said “ what do you mean ?, you don’t wanna rent my room the truck is outside, leave my office alone”. I needed the truck otherwise I would’ve walk out of that arrogant piece of shit place. Please don’t ever go there.

Mauricio B. on

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Super nice guy and easy to work with.

Brendan S. on

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When pick up locations change, please notify your customers.

Daniel L. on

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We booked a pick up at Hayward, not Oakland. It was completely inconvenient to have to go all the way to Oakland with no prior notification. It would have been supremely helpful that once it was figured out that Hayward was oversold that customer service emailed to let us know the pick up location had changed. We wasted time and trips to the wrong location because there was no notification that we needed to pick up somewhere else. The rep in Hayward was very pleasant and helpful. But other than that huge fail for U-Haul.

charles W. on

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Sarah H. on

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The attendant was VERY polite & friendly! Wonderful customer service :)

Lee R. on

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I received excellent customer service.

Baboucar B. on

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The manager or supervisor at this location treat people like a piece of crap. He raises his voice on customers. He needs to be retrained. I would never go back to this location.

Christine K. on

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Your service was very good. Thank You

Alex H. on

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Dina A. on

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JOHN T. on

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steve H. on

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Terrible customer service I WILL NEVER GO TO THIS PLACE AGAIN. I will also make sure I steer people away from this establishment.

joseph L. on

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They changed my reservation without notifying me. I had to pickup my equipment in two different locations.

Adrian F. on

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Quick,easy, in and out. Keep it that way!

noah J. on

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Ellen S. on

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Julia D. on

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Cheryl C. on

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the big issue i ran into was the the location didnt have my vehicle. the person working here was very nice and tried to work with us, but we didnt get a vehicle (not even the one we reserved) until 2 hours after our reservation.

Areda B. on

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When I made this reservation I made it at the wrong location. I didnt know this particular location existed. Once I found the location everything was EXCELLANT, The owner was great he explained all the information in a timley and professonal way. I didnt have to wait long the truck was ready and waiting for me. When I was running behind the onwer called several times to check on me. I recieved the same great service when I returned the truck. THIS WILL BE MY NEW RENTAL TRUCK LOCATION FROM NOW ON. Thank you for the great service.

Devone W. on

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It’s all good!!!!

Deimentrius C. on

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Great customer service

Brett N. on

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Customer did not leave a comment.