Customer Reviews for Auto Detail Center
(U-Haul Neighborhood Dealer)

1,208 reviews

1411 55th Av   Oakland, CA 94621

(510) 639-1916

Office Hours

  • Mon-Sat: 8:30 am–6 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(510) 639-1916

1411 55th Av
Oakland, CA 94621

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–6 pm
  • Sun: 9 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great service. Clean and properly maintained equipment.

Guillermo F 
Rating:
4.0

Customer did not leave a comment.

Curtis C 
Rating:
5.0

This guy was great but your website allows a person to ask for things the location doesnt necessarily have and that is inefficient and not the dealer’s fault. I needed a dolly, asked for one on line, and found out he didnt have them when I got there. Not good business on your part.

Richard G 
Rating:
3.0

Customer did not leave a comment.

Beant S 
Rating:
5.0

Customer did not leave a comment.

Kelsey H 
Rating:
1.0

This was the worst experience renting a U-Haul I’ve ever had. The person in charge was aggressive and belittling in how he spoke to me. The truck bed was greasy . The breaks were bad and the truck would stall out. Overall horrible experience

Symone C 
Rating:
5.0

Customer did not leave a comment.

Mary M 
Rating:
5.0

don’t change anything, but if you had to have other locations, learn how to be respectful and courteous as this location is Jose is phenomenal. Well above 1,000,000% great customer service. I’ve been renting from this location for over 10 years and I am always satisfied.

Judith B 
Rating:
5.0

Jose was awesome to deal with! Great customer service and very professional.

Steven M 
Rating:
5.0

The manager is personable and extremely capable. Makes the process easy.

Wanda R 
Rating:
5.0

Customer did not leave a comment.

Thomas L 
Rating:
5.0

Thank you

Della W 
Rating:
5.0

Customer did not leave a comment.

Kristine S 
Rating:
3.0

Customer did not leave a comment.

Peter W 
Rating:
5.0

Thank you. Fast and easy service every time!

STARLA C 
Rating:
5.0

Customer did not leave a comment.

Anthony P 
Rating:
2.0

Customer did not leave a comment.

KIM C 
Rating:
2.0

Lights didn't work because of a bad cable, took it buy another haul and they found the problem in less than 5 minutes.

JaDaun W 
Rating:
1.0

Property was a dirt lot with deep ruts and stones. Autotrailer Equipment had a broken safety cable (CHP violation) on driver side (had been cut). Nose jack adjustment handle fell off on way from lot to my place of business in San Leandro (Called U Haul roadside service to inspect-fix (documented with pictures). Service man strapped the jack to the trailer to avoid dragging on pavement. Used trailed in that condition. Returned to lot Sunday morning and manager gave me a hard time, claiming that I damaged it. Pictures and time stamp prove otherwise. Picked up trailer at 1:00-1:15PM 04/25/24. pics taken at 1:48PM 04/25/24. Handle fell off entering my parking lot. Infinity Serviceman said looked like bolt fatigue/failure. Manager claimed "brand new" jack. Additional note: Manager was changing a tire on the trailer in the lot when I arrived for pick up on 04/25/24 and I also had to wait.

Robert G 
Rating:
5.0

José the guy is incharged is very good 👌

carlos r 
Rating:
1.0

Abrasive Didn’t provide any information or details

nikki l 
Rating:
5.0

Customer did not leave a comment.

LaShonda K 
Rating:
5.0

Customer did not leave a comment.

Julia L 
Rating:
5.0

The on site staff was great, van was Clean and ready to go, could nto have asked for more. well done.

paul s 
Rating:
5.0

My recent experience with the 55th St. Auto Detailing Uhaul location was all I could hVe asked for A reminder call was a nice touch 30 minutes proved helpful. The manager's hands-on participation insuring all was as adavertised. Everything was extremely well done and I very much appreciated being on the road a bit early instead of the opposite. One of Uhaul's best kept secrets in Oakland. Thanks for everything. Rickard

Richard M 
Rating:
4.0

Text or leave messages if changes occur in availability of equipment. The agent was friendly and helpful when we arrived, offering a comparable vehicle for the same price.

Barbara T 
Rating:
3.0

Customer did not leave a comment.

Dionne E 
Rating:
5.0

Very clean . I recomend this location to a friend

Jorge R 
Rating:
5.0

The service was very friendly and pleasant.

Karlson R 
Rating:
4.0

I love this rental space. Makes me feel like I’m renting from my uncle.

craig s 
Rating:
5.0

Customer did not leave a comment.

aeron n 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

I get that the location can look kind of sketchy, but Jose is attentive, quick and helpful. I wouldn’t hesitate renting from him & his UHaul location.

Stephanie P 
Rating:
5.0

Super nice and helpful staff. The trailer was immaculate. Nice big yard to maneuver in. Excellent experience.

David B 
Rating:
3.0

The vendor host/sales staff was very friendly and helpful. Kudos to him for a very positive experience.

Anthony A 
Rating:
5.0

Jose was fabulous! I would recommend him as a compassionate professional to anyone looking to move and/or store their belongings. I give him five out of five stars for everything he did.

Denise A 
Rating:
5.0

The guy who rented me the trailer was fast efficent and friendly. Got me in and the trailer hooked up and out the gate in 15 minutes! Returning the trailer was even faster! Great service!

Christopher R 
Rating:
5.0

Customer did not leave a comment.

Collin C 
Rating:
5.0

Customer did not leave a comment.

Jordan D 
Rating:
5.0

This location I got great service how ever day before I head reservations pick up truck west Oakland location 10 am no one show up I waited entail 10.30 no show up Yesterday morning I call around all u haul no one answered then went to Gilman at Berkeley location I told gentleman I have been called 3 times no one answered he Was rood so you hear what you want I no this I smelled pot odor in the office then I left

Ali B 
Rating:
5.0

Customer did not leave a comment.

Ali N 
Rating:
5.0

The gentleman working at this location was very friendly and helpful. I will definitely be using rentals from this location again.

Thomas R 
Rating:
5.0

Very clean vehicle. Awesome experience.

Jason B 
Rating:
4.0

Customer did not leave a comment.

Audrey H 
Rating:
5.0

Customer did not leave a comment.

Danyne P 
Rating:
5.0

Personable and efficient. Truck was clean and ready to go. Family owned and a great asset to the neighborhood!

eric W 
Rating:
5.0

Customer did not leave a comment.

Jon P 
Rating:
3.0

Customer did not leave a comment.

ASHA J 
Rating:
5.0

Jose the U-Haul rep. was a kind and helpful person. Kudos to U-Haul for having such a service minded worker

JAIME T 
Rating:
5.0

NA

marcos o 
Rating:
5.0

Customer did not leave a comment.

DEVONE M 
Rating:
3.0

Customer did not leave a comment.

Kelly H 
Rating:
3.0

Customer did not leave a comment.

David L 
Rating:
5.0

Customer did not leave a comment.

Juan O 
Rating:
4.0

Better signage and fencing outside the facility. It didn’t look like a UHaul business. The property inside was clean and organized and the manager, Jose, was excellent.

Laura R 
Rating:
5.0

Representative was professional and courteous. He was also very knowledgeable of the equipment I needed.

Marc R 
Rating:
5.0

Super efficient, quick pick up and drop off!

Thomas M 
Rating:
1.0

Customer did not leave a comment.

RICKY C 
Rating:
5.0

Customer did not leave a comment.

Henry W 
Rating:
2.0

Customer did not leave a comment.

Patricia Y 
Rating:
3.0

Customer did not leave a comment.

WILLIAM M 
Rating:
5.0

Customer did not leave a comment.

Bobby G 
Rating:
5.0

Customer did not leave a comment.

Stanley F 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

He was friendly, efficient and fast both on check and check out. Really great.

Arthur P 
Rating:
5.0

Great customer service. Very professional and new his job very well.

andrew w 
Rating:
4.0

Customer did not leave a comment.

Jonathan B 
Rating:
4.0

Customer did not leave a comment.

Claudius J 
Rating:
5.0

Jose excellent person

luis m 
Rating:
5.0

Customer did not leave a comment.

Dorian E 
Rating:
2.0

Showed up 15 minutes after my appointment time and nobody was there (door locked). Drove down the street to another Uhaul location and called the listed number. Attendant was getting food, met me back at the location. He was unapologetic and condescending. At the scheduled drop-off time I again found a locked door and had to call.

Ryan S 
Rating:
5.0

Customer did not leave a comment.

Eric L 
Rating:
1.0

It is in the parking spot of a gas station. There is not U-haul personnel there. I called the U-haul phone number to let them know I had arrived at the pre agreed location and they were rude.

Thomas H 
Rating:
3.0

Drop off was fine. Not the best neighborhood but the gentleman who took in the truck was great.

Casey G 
Rating:
4.0

Customer did not leave a comment.

Cali C 
Rating:
5.0

The agent was ESPECIALLY helpful. He made us feel comfortable, he was solicitous and generous with his time and advice. I will direct my friends to his office from now on.

Dennis S 
Rating:
4.0

Customer did not leave a comment.

Remy B 
Rating:
5.0

Customer did not leave a comment.

Yvonne A 
Rating:
5.0

Customer did not leave a comment.

Lisa B 
Rating:
4.0

Customer did not leave a comment.

Jonathan C 
Rating:
5.0

Jose was very polite & helpful.

Ranine H 
Rating:
5.0

Customer did not leave a comment.

Montez B 
Rating:
5.0

Great, friendly customer service

Neal T 
Rating:
5.0

Customer did not leave a comment.

Enrique V 
Rating:
5.0

Good service clean trucks

Leonild A 
Rating:
5.0

Customer did not leave a comment.

MIGUEL B 
Rating:
5.0

Customer did not leave a comment.

Jose P 
Rating:
5.0

Customer did not leave a comment.

YAPHET S 
Rating:
5.0

Customer did not leave a comment.

YAPHET S 
Rating:
5.0

Customer did not leave a comment.

Bangalie M 
Rating:
5.0

Fast and super easy pick up. The manager was friendly and very helpful. I’d rent here again for sure.

Patricia W 
Rating:
5.0

Customer did not leave a comment.

Chris B 
Rating:
5.0

Nothing, I had a great experience at this location. Owner was friendly and efficient and respecting our time and task.

Sara B 
Rating:
5.0

Jose was very cordial and helpful. I would go there again. Thank you

Michael Y 
Rating:
5.0

Customer did not leave a comment.

danial a 
Rating:
5.0

Jose is awesome! Thank you!

marlene e 
Rating:
5.0

José is really helpful and gets things done.

gary p 
Rating:
5.0

Customer did not leave a comment.

Jonathan L 
Rating:
1.0

It was far away from where I wanted to rent, which changed the hours last minute so I showed up to a locked office. Then I had to pay mileage fees, drive two hours just to get there, and take an uber to get home. Overall the whole thing sucked.

Marcus E 
Rating:
5.0

Nothing

Raul L 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top