Customer Reviews for Auto Dreams Group Ltd
(U-Haul Neighborhood Dealer)

73 reviews

73 Kingston Ave   Port Jervis, NY 12771

(845) 858-8606

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(845) 858-8606

73 Kingston Ave
Port Jervis, NY 12771

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

There is NO INTERNET at this site

TIMOTHYF M. 
Rating:
5.0

The owner is very professional and respectful, and plus kind

EARLYJ R. 
Rating:
5.0

Customer did not leave a comment.

Ledian K. 
Rating:
5.0

Customer did not leave a comment.

EMILY L. 
Rating:
5.0

Fast and easy pickup!

TOMMIEVICTORIA P. 
Rating:
4.0

Customer did not leave a comment.

William K. 
Rating:
2.0

The flooring of the truck was all dirt and spiders.. I had to sweep it first before we loaded our clean laundry.. All trucks must be cleaned right after someone used it..

GLENN HARVEYDE C G. 
Rating:
5.0

Drop off was quick and simple. Everything was good.

EDWARDJ C. 
Rating:
1.0

I reserved a 26 ft truck…was told day before my move that they had none even after looking over 100 miles…was offered a 10 ft truck…they finally found a 20 foot truck over an hour away that I had to take out of desperation. Now I have to make at least one additional trip over 750 miles each way to get my remaining belongings that would have fit in truck I reserved. Truck was dirty. The wait times on the 800 numbers were extensive and on at least two occasions it hung up on me after the wait. One time when I got through, the person couldn't hear me. I am beyond frustrated, wife upset. Horrible experience.

David N. 
Rating:
5.0

everything was good with the process

Anna W. 
Rating:
1.0

Awful pick up experience. Uhaul changed my pickup location and did not change the address on the account. Only indication I had was a voicemail requesting a callback the day before to discuss pick up. That's it. No indication that the pickup location was going to be changed. Everyone knows how hectic moving can be, especially the day before the move. Because of the change, I lost an hour of my move in time at my new place not to mention the additional gas I paid to get to and from the pick up location with my person car. This is the first time I used uhaul, and it will be my last.

Rajesh S. 
Rating:
5.0

Customer did not leave a comment.

Randy S. 
Rating:
5.0

Quick and easy no fuss. Exactly what I needed on a. busy day! Thank you!

MARKCHARLES B. 
Rating:
5.0

Customer did not leave a comment.

STEVENMICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Minderee B. 
Rating:
2.0

The top of the truck had a leak in it and many of our box's that had clothes in them were soaking wet!

JAMESW F. 
Rating:
3.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

When your customer narrowly escapes being killed while using your equipment, it may be advisable to NOT call them the next day to tell them you are charging them a deductible. Additionally, when you use the word "Guarantee " in regards to your reservations, it would be helpful if you understood the word. It has a very specific meaning. Its not case-sensitive.

Joseph B. 
Rating:
3.0

Customer did not leave a comment.

Michael B. 
Rating:
2.0

I don't like doing everything on my phone and not a person it's not convenient and there was only 2 trucks available and I took truck back earlier but still charged I even spoke to uhaul they did nothing not happy with there and attitude as well maybe I will try enterprise or Something else

Deborah R. 
Rating:
5.0

Customer did not leave a comment.

STEVENMICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

HAROLDR III H. 
Rating:
5.0

Reservation online and pickup/dropoff was very easy. Thank you. Steven Brinkman

STEVENMICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

The self-service using my cell phone was incredibly simple.

Hillary S. 
Rating:
5.0

I stopped by spur of the moment and needed a van immediately. This facility fully accommodated me and I was able to complete my task that afternoon. I was very appreciative. Would definitely use again and have already recommended to others. Thank you.

Jennifer S. 
Rating:
5.0

There is nothing to do to improve this facility. They were very informative kind and understanding . They went above and beyond to make sure that I was happy. THANK YOU! I'm going to use this facility for my next rental and tell everyone I know about them. There is one thing that you can do is pay them more $ money for their work....

Nicholas W. 
Rating:
5.0

Customer did not leave a comment.

Genevieve C. 
Rating:
3.0

Customer did not leave a comment.

Terry K. 
Rating:
5.0

Excellent customer service and very attentive to the customers needs. We will definitely rent from here again.

Angel S. 
Rating:
5.0

Customer did not leave a comment.

valerie G. 
Rating:
1.0

Truck should have more than 1/8 of a tank of gas. Rental vehicle should be what the customer requested. Brakes, air pressure in tires in all fluids should be checked.

robert S. 
Rating:
5.0

Customer did not leave a comment.

DEREK K. 
Rating:
1.0

Have a better way to turn in the truck and park

Casandra C. 
Rating:
3.0

Heavy construction in front on the store.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

carlos Y. 
Rating:
5.0

Efficient friendly service

STEVEN T. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
4.0

N/A

IAN B. 
Rating:
5.0

Thankfully, there was a person at the location. i had rented the vehicle using the Uhaul 24/7 App, but it did not work. If I had tried to pick up the vehicle with the place closed, I would not have been successful. Fix the system please.

David J. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

todo exelente . Gracias

perdo P. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Mitchell W. 
Rating:
3.0

Customer did not leave a comment.

Wendy H. 
Rating:
5.0

Customer did not leave a comment.

Gene P. 
Rating:
2.0

They said because they didn't have the 10 footer I wanted they would substitute with the 15 footer for the same price as the 10 footer truck for $19.95 When the Bill Came i was Charged Regular Price of $29.95. When I called up to address the issue I was told theirs nothing they could do about the price difference, and to call cooperate, Which I did. I was advised that someone would get back to me in 3-5 business days regarding my refund amount for the difference. This has been a Very Bad Experience for me. On a Scale of 1-10 I Would have to give a 4 Rating.

Cheyann D. 
Rating:
3.0

Customer did not leave a comment.

Cory R. 
Rating:
5.0

Friendly and prompt service

Robert B. 
Rating:
5.0

Great customer service!

Jason F. 
Rating:
4.0

Customer did not leave a comment.

Adam B. 
Rating:
3.0

Truck was not clean and seemed to have some mechanical issues.

Kathleen C. 
Rating:
4.0

I had a reservation for a 15' truck and was called 5 minutes prior to my reservation pickup time and told the 15' truck was not available. This caused me to reserve a 10' truck at another location. Also causing me extra trips with a smaller truck. Therefore I don't think my mileage fees for extra miles should be charged to me.

Henry B. 
Rating:
5.0

Customer did not leave a comment.

ed R. 
Rating:
4.0

Customer did not leave a comment.

Andres B. 
Rating:
2.0

The man that sots behind the first fesk as you walk in the door was extremely nasty. He was pissed off as the hitch was mot onthe right ball and the pull in wasnt attached. He was ranting about how it was cold and raining out. Stated if i had the hitch inspected in Maine ther should hace had it all ready to go. I have never had such poor custlmer servicd ot had een treated so poorly. He shoukd not be working with customeers. I was crying by time we left the facility. Then they put he hictch on the smallest ball, which it poop off hitch while driving. We could have been kiiled. Wouldn't recommend any rent from this uhaul rental place, as the giy has anger issues. Be professional and kind to customers.

Yvette P. 
Rating:
5.0

Customer did not leave a comment.

Harold L B. 
Rating:
5.0

Customer did not leave a comment.

Lou A. 
Rating:
5.0

Great service

DAVE G. 
Rating:
5.0

Customer did not leave a comment.

Judith M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

No complaints. Everything went very smoothly and Ed was a pleasure to deal with. I look forward to doing business again!

Peter L. 
Rating:
5.0

Return process and location were great. Absolute pleasure to work with Ed at this location.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

easter S. 
Rating:
3.0

The location was good, but they did not have the furniture dolly that was offered online, nor any moving pads that I ordered online. This made my move more difficult than it had to be! Make sure your partners have the equipment offered online! I blame U=Haul, and not the p/u location.

Evan M. 
Rating:
5.0

the truck I reserved was not available and the hand truck (dolly) I reserved was also not there so I had to take a smaller truck and load without the aid of a dolly which resulted in extreme back pains and additional miles logged onto the vehicle. The truck had a list of missing and damaged parts including driver sun visor, passenger rear viewing mirror was quite mis-aligned, back of truck was extremely dirty and not broom swept, the interior looked like it had never been cleaned, it was not well maintained at all and once the truck was loaded, would not go faster than 45 mph.. dealer was great, equipment was a no star..

carol C. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Great service. Thanks!

chris V. 
Rating:
5.0

They were great very helpful and welcoming

JOANN G. 
No reviews have been submitted for this location.

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